Chapter 7 briefly discussed how support
centers pass on the costs of managing
end-user services to clients.
Find a company that has different
support charges for different types of
Based on your assessment of this company\u2019s service, which level of service would you choose? Why?
for a popular consumer computer support company. offers and its fee structure. I will present three services that Geek Squad offer and give my recommendations for each level of support and the reasons why for each.
Geek Squad 24 Hour Computer Support Task Force\u00ae is comprised of an elite tactical unit of highly trained
Agents that focus solely on computer and network support. We offer flat rate pricing for carry-in, on-site and
phone-support service or emergency service for everything from setups and installs to upgrades. Whether your
laptop is dead, your network is down, your hard drive is crashing, your printer won't print, or you just need to get
on to the Internet, we can help you. We provide our services wherever and whenever you need them \u2014 24
hours a day, seven days a week, 525,600 minutes a year.
In 2002, The Geek Squad joined in a partnership with electronics retailer Best Buy and was
integrated into every Best Buy store in North America. Best Buy also uses the Geek Squad name
as one of their house brands for computer accessories.
Geek Squad Precincts exist in all Best Buy stores in the United States and Canada. Geek
Squad also has a series of "stand alone" Precincts called Geek Squad Stores, each employing
full-time employees who specialize in the areas of data rescue and Macintosh-related problems.
The original Geek Squad location in Minneapolis was the first. There are others in Edina, North
Dallas, Park Cities, Frisco, Los Angeles, Madison, Atlanta, Roswell, Duluth (GA), Denver, San
Jose and Santa Monica.
In Florida, Best Buy and Office Depot are involved in a trial partnership, stationing Geek Squad Precincts and products in 11 Office Depot stores. Whether this will be deployed in the 1000+ Office Depot stores or not has yet to be seen.
This action might not be possible to undo. Are you sure you want to continue?