Community Care article – Managing the employer-employee relationship
Personalisation in adult social care provides service users with the opportunityto have more choice and control over the way their care and support isarranged. In particular, cash payments provide service users with the chanceto become employers of those providing their care – a significant positiveeffect of personalisation, but with which comes responsibility.Here are the top 5 kinds of support disabled and older people should be ableto access to enable them to be a good employer.
Independent Information, Advice and Guidance, including advocacy
Having independent information, advice and guidance on what being anemployer involves as early on as possible is a fundamental building block for good support to employers. An experienced and friendly adviser talking at theright time can alleviate or address any worries or concerns a potentialemployer may have, and share practical information with them in a variety of different formats. Such an adviser can also be in invaluable source of consistency and support as the employer arranges their care.Access to more formal support services is also vita: advocacy organisationscan provide legal and practical help on topics such as contracts andemployer’s insurance, whilst ACAS is an invaluable service for managing anyemployment issues that arise.
The chance to learn from the experiences of other people who have managedstaff through cash payments, as well as the opportunity to share their ownexperience, is a vital part of any effective support system for employers. Aswell as picking up information or suggestions about issues, local agencies,good suppliers etc., an effective peer support network also ensures peopleknow they’re not the only ones in their position.Such a local peer support network also provides a collective voice to the LocalAuthority for highlighting issues and potential solutions for them.
A supportive payroll service
A flexible payroll service is valued by employers for a variety of differentreasons. At a fundamental level, it provides a “safety net” for employers andcan reduce the “fear factor” of the taxman.Whilst some people may not have the inclination to calculate tax, NationalInsurance, Statutory Sick Pay and the like, others may not have theknowledge or capacity to manage a payroll operation.