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Table Of Contents

1 IT Governance – The Business Case
1.1 Why is IT Governance important?
1.2 What does IT Governance cover?
1.3 What are the benefts?
1.4 What is IT Governance best practice?
2 Performance Measurement
2.1 Why is performance measurement important?
2.2 What does performance measurement cover?
2.4 What should we measure?
2.5 What is best practice?
3 Implementation Roadmap
4 Communication Strategy & Culture
4.1 Who do we need to infuence?
4.2 What are the key messages?
4.3 Communication best practices
4.4 Developing an infuencing strategy
4.5 Change roadmap
5 Capability Maturity Assessment
5.1 Why IT capability is important
5.2 How to measure IT capability
5.4 Roadmap for sustaining the approach
5.5 Self-assessment tool
6.5 Who needs to be competent?
6.6 What competence is required?
6.8 When to source competence from outside
6.9 Key learning points
7 Supplier Governance
7.1 Why is Supplier Governance important?
7.2 The customer’s role
7.3 How best to select a supplier
7.4 The customer/supplier relationship
7.5 Service management techniques and SLAs
7.6 The supplier/outsourcing governance lifecycle
8.1 Introduction to CobiT
8.2 How is CobiT being used?
9.2 What is information security?
9.3 Where to focus
9.4 Roles and Responsibilities
9.5 Action planning and best practice
10.2 Roles and Responsibilities
10.3 Best approach to compliance
10.4 What IT has to do
10.5 Dealing with third parties
10.6 Critical success factors
11 Architecture Governance
11.1 Why is Architecture Governance important?
12 Managing the IT investment
12.1 Why is managing the IT investment important?
12.2 Portfolio management
12.3 Benefts management
12.4 Measuring investment performance
12.5 Improving value delivery and ROI
12.6 Measuring and controlling IT operational costs
12.7 Project risk management
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IT Governance Best Practice Guide Final June 2007

IT Governance Best Practice Guide Final June 2007

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Published by amojm1

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Published by: amojm1 on Nov 24, 2010
Copyright:Attribution Non-commercial


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