Professional Documents
Culture Documents
B. O. S.
Business Operating System
Manual
Part A: Policy Statement
Source Element
Background
Document Purpose
The Policy Statement of ABC Group Inc. is established by the Management Team
to reflect the company's commitment to satisfying the diverse requirements of customers
employees, shareholders and the community, through the development and implementation
of a Business Operating System which incorporates quality, environmental, safety,
materials management and business objectives.
Document Scope
4) continual improvement
6) product safety
Patricia Ravanello Business Operating System Manual - Part A - Policy Statement, Revision: 1 Page: 2 of 6
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71 ISO/TS 16949 5.3 • Senior Management ensures that the quality policy:
75 ISO/TS 16949 5.3.d d) is communicated and understood within the organization, and
• Senior Management defines quality objectives and measures that are included in the
81-82 ISO/TS 16949 5.4.1.1
businesss plan and used to deploy the quality policy (Rec-0003 Business Plan).
• Senior Management reviews opportunites for improvement and the need for changes to
109 ISO/TS 16949 5.6 the Business Operating System, including the quality policy and quality objectives (ref.:
SOP-0003 Business Planning and Management Review).
• Product safety and means to minimize potential risks to employees are addressed by the
179 ISO/TS 16949 6.4.1 quality policy and practices, especially in the design and development process and in
manufacturing process activities.
• We continually improve the effectiveness of the Businesss Operating System through the
use of the quality policy, quality objectives, audit results, analysis of data, corrective and
660 ISO/TS 16949 8.5
preventive actions and management review (ref.: SOP-0005 Corrective & Preventive
Action and Continual Improvement).
Patricia Ravanello Business Operating System Manual - Part A - Policy Statement, Revision: 1 Page: 3 of 6
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ISO 14001 With reference to ISO 14001 Standard requirements, this document ensures that:
7 ISO 14001 4.2.b b) includes a commitment to continual improvement and the prevention of pollution,
c) includes a commitment to comply with applicable legal requirements and with other
8 ISO 14001 4.2.c requiremets to which the organization subscribes which relate to its environmental
aspects
9 ISO 14001 4.2.d d) provides the framework for setting and reviewing environmental objectives and targets
• objectives and targets are measurable, where practicable, and consistent with the
27 ISO 14001 4.3.3
environmental policy, including the commitments to prevention of pllution, to compliance wiht
applicable legal requirements and with other requirements to which the organization
subscribes, and to continual improvement.
59 ISO 14001 4.4.4 • the Business Operating System includes the environmental policy, objectives and targets.
• Management reviews include assessing opportunities for improvement and the need for
122 ISO 14001 4.6 changes to the Business Operating System, including the environmental policy and
environmental objectives and targets.
• the outputs from management review include any decisions and actions related to possible
133 ISO 14001 4.6 changes to environmental policy, objectives, targets and other elements of the Business
Operating System, consistent with the commitment to continual improvement.
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82 MMOG 1.1
• ABC Inc. has a strategy that ensures that the Materials Planning and Logistics vision is
achieved.
12 MMOG 1.1 (1) • a documented vision exists for the Materials Planning and Logistics functions.
Patricia Ravanello Business Operating System Manual - Part A - Policy Statement, Revision: 1 Page: 5 of 6
Policy Statement
ABC Group Inc., and its affiliates
are committed to an operating philosophy based on
openness in communications, integrity in serving our customers,
fairness and concern for our employees and
responsibility to the communities & environment within which we operate.
Additionally, we are dedicated to creating a profitable business culture that is based on the following principles:
CUSTOMER
Customer needs are paramount and represent the highest priority within our business. Our obligation is to proactively seek
out and define customer needs while addressing all requests expeditiously without creating false expectations.
PEOPLE
People form the fundamental fabric through which our business realizes its objectives. Our employees’ welfare and
interests are foremost throughout all aspects of our business and how we conduct our affairs. ABC is committed to:
· creating and nurturing an environment of success based on honesty and integrity,
· equitable sharing in the success of the company,
· empowerment through training and communication,
· individual growth and equal opportunity,
· designing and providing a safe and secure work environment.
QUALITY
Beginning with a clear definition of customer expectations, we strive to consistently meet or exceed them. We adhere to
all applicable standards and customer-specific requirements and endeavor to build a system and business that is robust and
world class.
BUSINESS PROCESS
Our key processes are documented in our Business Operating System, wherein we affirm our commitment and
demonstrate our compliance to ISO/TS-16949, ISO 14001, MMOG Standards and Specifications, all customer-specific
requirements, and all applicable legal and regulatory requirements. Our core business process is defined in and
implemented through the Product Realization Process, which ensures the methodical and controlled achievement of
customer specifications.
We establish and employ metrics that are used to measure our performance against business objectives in operational
parameters, safety, quality, the environment, materials management, and customer satisfaction. We continually improve
our effectiveness and efficiency through the deployment of this Policy Statement, the monitoring of objectives, audits,
analysis of data, management review and the implementation of corrective and preventive actions.
Business Operating System Manual, PartA: Policy Statement, Revision: 1, April 1, 2006