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Advocacy in Care Homes in NI Report

Advocacy in Care Homes in NI Report

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Published by ryansimpson
Report on access to advocacy services for older people in care homes
Report on access to advocacy services for older people in care homes

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Categories:Types, Research
Published by: ryansimpson on Nov 30, 2010
Copyright:Attribution Non-commercial

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11/08/2011

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Health and SocialServices Councilsof Northern Ireland
The
Regulation
and
Quality ImprovementAuthority
 AreYouBeingHeard?
A Review Of Access ToAdvocacy Services For Older Peoplein Care Homes in Northern Ireland
 
ReviewofAdvocacyServicesforOlderPeopleinCareHomesinN.I.
1
FOREWORD
...................................................................................................3
EXECUTIVE SUMMARY
................................................................................4
RECOMMENDATIONS
...................................................................................8
GLOSSARY
....................................................................................................9
1. BACKGROUNDTOTHE REVIEW
.....................................................111.1 Introduction ........................................................................................111.2 Office of Fair Trading Market Study ....................................................111.3 Policy Context .....................................................................................121.4 Method used for the Review ...............................................................141.5 Defining Advocacy ..............................................................................141.6 Audit or Research? .............................................................................141.7 Standards ...........................................................................................151.8 Seminar ..............................................................................................15
2. CARE HOMES
...................................................................................172.1 Care Homes Audit ..............................................................................172.2 Definition of Advocacy ........................................................................172.3 Does your care home provide advocacy arrangementsfor patients and residents? .................................................................172.4 How do residents / patients receive information on advocacy? .........182.5 When do residents receive this information .......................................192.6 Do carers/relatives also receive information on advocacy? ...............192.7 Would residents know how to contact an advocate ...........................192.8 Do you explain to residents what to expectfrom an advocacy service? .................................................................202.9 Would the care home find advocacy arrangements useful ................212.10 Is advocacy information publicly displayed within the home?.............212.11 Does the care home provide advocacy training to staff? ...................222.12 Access to patients’/residents’records?...............................................22
 
AreYouBeingHeard? 
2
3. FOCUS GROUPS FOR RESIDENTS
................................................243.1 Introduction ........................................................................................243.2 Method ...............................................................................................243.3 Findings from focus groups ................................................................26
4. FOCUS GROUPS FOR RELATIVES
.................................................314.1 Method used ......................................................................................314.2 Who might be an Advocate ................................................................324.3 What should an Advocacy Service look like?......................................334.4 When might an Advocacy Service be used ........................................334.5 The Way Forward ...............................................................................33
5. STAKEHOLDER REFERENCE GROUP
...........................................355.1 Effectiveness of Advocacy ..................................................................355.2 Barriers to Effective Advocacy ...........................................................365.3 Essential Elements of a Good Advocacy Service ..............................365.4 How to Make Advocacy Work .............................................................37
6. KEY MESSAGES FROM SEMINAR
.................................................38
7. CONCLUSIONS
................................................................................. 407.1 Background to the Review ..................................................................407.2 Care Homes and Advocacy Services .................................................407.3 Residents' Focus Groups ...................................................................417.4 Relatives’Focus Groups ....................................................................417.5 Stakeholders’Reference Group .........................................................42
8. RECOMMENDATIONS
......................................................................43
9. ACKNOWLEDGEMENTS
..................................................................44
APPENDIX 1
.................................................................................................45
APPENDIX 2
.................................................................................................47
APPENDIX 3
.................................................................................................53
APPENDIX 4
.................................................................................................54

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