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Coaching Counselling and Supportive Communication

Coaching Counselling and Supportive Communication

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Published by samrulezzz

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Published by: samrulezzz on Dec 01, 2010
Copyright:Attribution Non-commercial

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06/06/2014

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Chapter 4: Coaching, Counselingand Supportive Communication
What did you say?
 
Copyright ©2002, Prentice Hall
Objectives
D
ifferentiate between coaching andcounseling problems
 Avoid defensiveness and disconfirmationin interpersonal communication
Improve ability to apply principles of supportive communication
Improve work relationships by usingpersonal management interviews
 
Copyright ©2002, Prentice Hall
3
Communication Facts
Communication ability determinespromotability
Communication quality betweenmanagers and employees is often low
80 percent of a manager¶s day is spentin verbal communication

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