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Quality Management System (QMS) / ISO 9001:2008

Quality Management System (QMS) / ISO 9001:2008

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Published by Donna Marie

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Published by: Donna Marie on Dec 02, 2010
Copyright:Attribution Non-commercial


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TASK 1: Quality Management System (QMS) / ISO 9001:2008. Complete the followingtasks using the example of a 5-star international hotel.
1.1: Write a Quality Policy in accordance with the ISO 9001:2008 (half-page).Ibis, an international hotel company owned by Accor Hotels, boasts as being the leader inthe hotel industry by being able to provide top quality amenities and services within a welcomingenvironment at the best value for money. The facilities anticipated from modern hotels given bymotivated teams dedicated to meeting customer needs round the clock are but a few of what Ibisoffers.Through economical, modern and full service hotels, Ibis meets the anticipations of large business and leisure clienteles. Celebrated for its high standard of quality, competitive andwelcoming staff, the Ibis business model conveys an unparalleled approach around the world.The reputation of Ibis is summed through the statement: “At Ibis Hotels, save on price,not in service,” whose brand strategy touches all features of hotel life including the equipment,staff, services and procedures, taking its motivation from its determination to provide the bestquality of service at a reasonable price.
1.2: Identify at least 5 stakeholders. For each stakeholder identify at least 1 stakeholder need. Now identify at least 5 processes that are needed to fulfill the stakeholder needs (one page).
Hotel Guests
Quality Accommodation
Food and Beverage
Events Management
Hotel Managers
Integrated information system
Accurate inventory of rooms, equipment, and facilities.
Up-to-date information regarding customers’ needs and wants.
Real-time access to needed corporate information.
Staffing concerns.
Guest information for historical data purposes
Occupational Safety and Health
Training and development
Steady source of income
Continuing Education
Healthy and safe working environment
Elimination of any anticipated risks
Social development programs
Employment opportunities for constituents within the immediate area thatthe hotel operates
Educational programs for local employees
The community is the immediate recipient for its corporate socialresponsibilities
Development of infrastructure that would help in the economic growth of the community
Healthcare programs provided to the families of the employees of Ibis.
Elimination of waste and waste products
ISO 14001 certification of all hotels and resorts
Reduction in natural water consumption by making use of water flowcontrol valves
Save energy and promote renewable energy sources such as water-heatingsolar powers.
Waste sorting, assuring that waste is processed and complies with localregulations
Institution of policies regarding conservation of energy and water toemployees through training

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