EPSO AST Pre-Selection – Secretarial Skills: Telephone Usage

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EPSO AST Pre-Selection – Secretarial Skills: Telephone Usage
This Online EU Training study material is intended as preparation help for the European
Personnel Selection Office’s (EPSO) Assistant competitions:

 AST1 (EPSO/AST/111/10) – these are secretarial positions where anyone with the
right qualification can apply from any of the EU's 27 Member States as long as their
main language is one of the following: Danish, German, English, Spanish , French,
Dutch, Portuguese, Swedish or Maltese;

 AST3 (EPSO/AST/112/10) – these are secretarial positions where anyone with some
relevant work experience can apply from any of the EU's 27 Member States regardless
of what is your main language! Positions will be available in the following fields:

o Statistics
o Finance / Accounting
o Human Resources
o Communication / Information Technology

In the pre-selection or admission phase of the these competitions, candidates are required
to take a Secretarial Skills test intended to measure the skills needed to perform the
following duties:

 organising and coordinating meetings, including compiling files and working documents,
 answering, filtering and transferring telephone calls, handling correspondence,
 managing email boxes and functional mailboxes,
 managing timetables, supervising the schedule and ensuring that deadlines are complied
with,
 providing general administrative support, in particular for document management,
 preparing and managing missions; managing absences,
 presenting and checking documents (page layout, formatting and tables),
 drafting (secretarial level) draft notes, letters and reports,
 in translation departments: receiving, managing and processing translation requests, in
particular preparing, processing and finalising documents, mainly using translation
software.

The exam also includes the following test types:

- Accuracy Test
- Organising and Prioritising Test
- Verbal Reasoning
- Numerical Reasoning
- Abstract Reasoning

Practice tests are available for all the test types featured in EPSO AST competitions on
Online EU Training – check our online test packages today:

http://www.eutraining.eu/eutest_packages
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To: ………………………………………………………….. Urgent

Date: …………………………. Time: …………………
WHILE YOU WERE OUT
From: ............................................................................................................................................................
Of: .................................................................................................................................................................
Phone: ..........................................................................................................................................................
Area Code Number Extension

Telephoned Please call

Came to see you Wants to see you

Returned your call Will call again

Message: .........................................................................................................................................
........................................................................................................................................................
......................................................................................................................................................................
......................................................................................................................................................................
Message taken by: .........................................................................................................................

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 Services
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Click on the links to learn more about our services:

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 Study Materials to help in your preparation: http://www.eutraining.eu/study_material

 Tips & Tricks for succeeding at EPSO exams: http://www.eutraining.eu/tipstricks

 The Motivation Challenge: What to Write in your EPSO Application?

http://www.eutraining.eu/tipstricks_details/the_motivation_challenge_what_to_write_in_your_epso_application

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