To succeed, companies need information systems that can support the diverseinformation and decision-making needs of their managers and business professionals.Information systems provide the managers with
valid, timely and relevant information.The type of information required by decision makers is directly related to the level of management and the amount of structure in the decision situations.In middle management level computer system combines data, models, user - friendlysoftware for semi-structured & unstructured decision making, they are generally called
Decision Support Systems (DSS).
It provide support primarily to analytical, quantitativetypes of decisions.In executive level, strategic information system designed for unstructured decisionmaking through advanced graphics and communications generally called
ExecutiveSupport Systems (ESS).
It supports the informational roles of executives.
1.1Managers and Decision Making
Management is a process by which organizational goals are achieved through the use of resource (people, money, energy, materials, space, time).
These resources are considered to be
The attainment of the goals is viewed as the
of the process;
The ratio between inputs and outputs is an indication of the organization’s
Managers three basic roles (Mintzberg 1973)
figurehead, leader, liaison
monitor, disseminator, spokesperson
entrepreneur, disturbance handler, resource allocator,negotiator.Decision refers to a choice that individuals and group make among two or morealternatives.Decision making is a systematic process composed of three major phases:
(Simon 1977); an
phase was added later.