SMRT Corporation

Agenda
Introduction
1

8
 Background

Provides transport service, operation and maintenance service,

engineering consultancy and project management services.
2nd largest public-transport company after Comfort Delgro (which
operates SBS Transit)
Vision,Mission, Core Values

Moving People, Enhancing Lives

Excellence, Respect, Responsibility and Recognition,

Commitment to the public, shareholders and employees

To be the customer’s choice by providing a

safe, reliable and friendly travel
experience that is enhanced through
convenient and innovative services
Corporate Structure
Operating Model
 SMRT Trains Ltd
Incorporated on 6 August 1987 as Singapore MRT Ltd
Renamed as Singapore Mass Rapid Transit (SMRT) Corporation in 2004
Main and only competitor: SBS Transit
 SMRT Buses Ltd

• Previously Trans Island Bus Services

(TIBS)
• Incorporated as TIBS on 31 May 1982
• Renamed to SMRT Buses Ltd on 10
May 2004
• Main and only competitor: SBS
Transit Ltd
•
Milestones
Group Information
Financials
License and Operating
Agreement
Geographic Footprint
 Industry Drivers
• Economic growth of Singapore
• Population growth of Singapore
• Increased government Spending on
public transportation
•
 Thought Leaders

• Transport and Travel Research (UK)

•
• International Association of Public Transport
•(UITP), Brussels

•
• MIT labs on Transport Research
•
• Japanese Heavy Manufacturers of Train
Systems
•
• Oracle is the best Software Provider for
Traffic Management System
Unique Selling Proposition
Key Performance indicators
Industry Ratios : -KPI
Industries Ratios
-comparisons
Critical success factors SMRT

• Turnaround time – Shorter waiting time

•
• Cost effective and sustainable transport – through
integrated information
• Network Span -Seamless travel across wider network

•
Ø North-South Line (from Marina Bay to Jurong East)
Ø East-West Line (from Changi Airport/Pasir Ris to
Boon Lay)
Ø
Social Responsibility
 Environment
• Reduction in usage of Electricity,
Water and emphasis on recycling
• ISO 14001 received in 2009
• Regular energy audits since 2005
• New hi tech systems in Air
conditioning for electricity
reduction
• “Most Energy Efficient Metro” award
at The Metro Awards 2009, held in
London.
•
Energy Usage
PESTLE Analysis
 Operation and Strategy
Alignment
McFarlan ’ s Strategy Model
High
Impact on Business Operations

Factor Strategic
y

Suppor Turnaround
t

Impact on Strategy High

Key Challenges faced
 What does it mean…

• Cater to diverse needs of our people

ØAging Population
ØTransport is a basic need
ØProtect environment for future
generations
• Sustainable transport
ØSocial inclusiveness
ØEnvironmental sustainability
ØEconomic growth
•
Risks and Mitigation Plans
Revenue and operating costs
-SMRT
 Comparative Analysis
SMRT VS SBS

SMRT

% revenue from MRT>Bus %revenue from Bus>MRT

Greater Product Diversity Smaller product Diversity
Has other forms of Other form of revenue not
revenue which are more as profitable as Bus and
profitable (such as taxi MRT
service- $71.1 million) SBS is a subsidiary of
SMRT is a parent of a Comfort Delgro
wider product diversity
VS
Worker Profile
IT vendors
IT Issues to concentrate

Ease of Securit
Travel y &
Safety

Ticketi
Asset
Management
Issues ng and
Fare
Collect
ion
Analytics
Employee
Empowerment &
Insights
Methodology of Project
implementation
Systems Engineering
Approach
 Past Successes in IT
implementations

• Driverless Metros - Development of

the North-East Line
• Development of E-Ticketing -
Enhanced Integrated Fare System &
CEPAS
• Development of Electronic Road
Pricing
• Intelligent Traffic Monitoring System
• Distance Based Fares
•
 Driverless MRT

OCC
Passenger Tetra Base
Information Station

Station 1 Station 2 Broadband network (multi-

services)

DMS DMS

ATC Sector
Inter-sector
CBTC Link Leaky Cable Radio
Network for voice and CCTV
transmission
FSFB ATC net
Fixed Block control Interlocking
A / S / C/ V A/S/C/V

Line Signal
Platform
Screen Door
WBS
WBS WBS
WBS
EB

IAGO-high frequency waveguide: ATP, moving block, video

Technology Introduced on
NEL

• Integrated Supervisory Control System (ISCS)

• Moving Block Signalling with Computer Based
Interlocking (CBI)
• Train Integrated Management System (TIMS)
• Maintenance Management System
• Communication Devices for example, TETRA
Digital Trunked Radio
• On Board CCTV transmission
•
ISCS System- System Central
Control

Operation Control Depot Control

Centre Centre

Training Room Passenger Service Equipment Room

Centre
Contactless Smartcard for
Bus
Commuter flashes
BEP BXP
Farecard at Bus Entry
Processor (BEP)
upon boarding

OR Commuter flashes
Farecard at Bus
Exit
Cash Processor (BXP)
GPS when alighting

GPS to
track Bus
location
to
determine
fare
stage
EIFS System Overview
Card Manager

Tier 5
Bus Rail
Acquirer Acquirer
Tier 4

Operator Central Operator Central Tier 3

Server Computer

Depot Computers Station Computers Tier 2

Tier 1
Contactless Card Benefits

• The Contactless Smart Card improves boarding time

in buses by as much as 50%
•
• Card error rate improved significantly
– Magnetic farecard : 1 in 6,000
– Contactless smart card (rail) : 1 in 170,000
– Contactless smart card (bus) : 1 in 370,000
•
• Survey findings from Trial participants
– 93.9% feel that using CSC is faster.
– 81.5% feel that using CSC for boarding buses
is of less hassle.
– 79.0% feel that using CSC is more convenient
 ERP System Operation
(1) Approach of Vehicle

1st Gantry 2nd Gantry

Camera Sensor
Radio Antenna Radio Antenna

In Vehicle Unit

Road Markings
 ERP System Operation

(2) Charging

1st Gantry 2nd Gantry

Camera Sensor
Radio Antenna Radio Antenna

In Vehicle Unit

Road Markings
 ERP System Operation
(3) Debiting
(IU-Cashcard)
1st Gantry 2nd Gantry
Camera Sensor
Radio Antenna Radio Antenna

Road Markings
 ERP System Operation
(4.1) Verification

1st Gantry 2nd Gantry

Camera Sensor
Radio Antenna Radio Antenna

Road Markings
 ERP System Operation
(4.2) Capturing
Photo (For
Violation/Error 1st Gantry 2nd Gantry
Only) Camera Sensor
Radio Antenna Radio Antenna

Road Markings
 ERP System Operation
(5) Departure of
Vehicle
1st Gantry 2nd Gantry
Camera Sensor
Radio Antenna Radio Antenna

Road Markings
Intelligent Traffic Monitoring

• April 2006 saw the implementation of

the wireless-based e-TrafficScan
system.
This system rides on a local taxi
operator’s taxi dispatch system –
which utilizes GPS receivers in the
taxis – to collect speed information
along major roads in Singapore.
This results in more accurate
information on traffic conditions on
a greater number of arterial roads.
 Current projects

• (TFTDS) - Taxi fleet tracking and

dispatching system
• Mobile data terminals (MDT) in all our
taxis
• newer version of STARiS
•
 MRT Future Plans

• Expansion of 4 lines are under

construction
• Expects the daily ridership of 4.6
millions in 2020
• Extension will bring the MRT to 278
km by 2020
• Planned a railway Network of 540 km
by 2050
• Downtown line, Thomson line and
eastern region line are expect to
finish by 2013, 2018, and 2020
Thank You
 Global Presence - Asia Pacific

Chi Minh City Rail System , Asian Development Bank

Recommendations to Asian Development Bank on revenue optimization
and 
opportunities for non-fare revenue for Ho Chi Minh City Rail System

Bangkok Metro Company Ltd

Training for Bangkok Metro Company Ltd (BMCL) senior management and
staff 

Bangkok Transit System

Partner MSI in the provision of
1.Technical support for the supply of refurbished Magnetic Ticket
encoder / decoder
2.Training for Bangkok Transit System (BTS) staff on the operation
and maintenance of the equipment
3.
 Asia Pacific – contd .
Delhi Metro Rail Corporation
1.Provide training to Delhi Metro (DMRC) staff 
2.Supervise maintenance activities
3.Advise DMRC on Depot Working Procedures
4.Assist in the review of existing facilities of depot for maintenance
/ overhaul of trains and recommend improvements
5.
Marubeni Corporation
1.Provide consultancy to Marubeni Corporation (Marubeni) in their bid
for Manila Rail Project
2.Provide one consultant to monitor and update the progress of
construction, and another, for the Testing and Commissioning of the
Manila Rail System

Shanghai Metro Company Ltd

1.Advise Shanghai Metro Company Ltd on the planning, design, and
preparation of train operation time-table, Automatic Train Control
readiness, and safe run-in for the initial start-up of the system
 Middle East

Sharjah Transport Authority

1.Partner CPG Corp to conduct Public Transportation Study for Sharjah
Public Transport Authority
2.
Nakheel
1.Provide mobilisation, pre-operation preparation, and on-going
maintenance and operation of the Palm Jumeirah Rail Transit
monorail system. This is the first monorail system in the Middle
East and is being built at a cost of 1.4billion AED. The 5.45km
system is fully elevated, runs on a double track system and has 4
stations
2.
 Development Cycle
SYSTEM DEFINITION PHASES INTEGRATION, T & C PHASES
Handover to Operator
(Revenue Service)
L
E SYSTEM
V REQUIREMENTS
E Authority ’s Commissioning
L Requirements & Acceptance
1

Specification
L SYSTEM Validation
E DEFINITION
V
E Subsystems
L Subsystems Design Validation
Integration Requirements
Definition Reqs
2

Spécification
Spécification Validation
L Spécification Validation
E Spécification
Design
V Test
E SUBSYSTEMS
L
DEFINITION
3
Manufacturing
& Installation
 South America

Maritima Petroleo Engenharia Ltd

1.Provide consultancy to Maritima Petroleo Engenharia Ltd (Maritima)
for their bid for the metro and bus O&M in Brazil. This included
development of Metro and Bus O&M Plans and Integration Plan