ISO 9000 Quality System

Standards

Application in DoD
 WHAT IS ISO?
 International Organization for Standardization
 World-Wide Federation of National Standards
Bodies
 122 Member Nations

 Promotes International Standards in Various

Fields to Facilitate the Worldwide Exchange of
Goods & Services
 Published Five Documents Which Outline
Requirements for a Quality Assurance System
 ISO 9000 Quality System Standards
 EVOLUTION of QA STANDARDS

 1946: ISO Established

 1959: US DoD Publishes MIL-Q-9858
 1968: NATO Adopted Allied QA Publication 1 (AQAP-1)
 1970: UK Adopted AQAP-1 as Defence STD 05-8
 1979: BSI Developed 1st Cml MGT STD, BS 5750
 1987: ISO 9000 Published
 1991: DoD Adopts ISO 9000 into DODISS
 1993: DoD Restrictions re: ISO Waived & ISO 9000
Revised
 1996: MIL-Q-9858 & MIL-I-45208 Canceled
 Current ISO 9000 Related
Standards

 AQAP Century Series - AQAP 110, 120, 130 (NATO)

 STR-ISO 9001/9002A, 9001/9002B, 9003 (Naval
Nuclear Program)
 T9001A - Navy Strategic Systems Programs
 AS9000 - Aerospace Industry
 QS9000 - American Automotive Industry
 D1-9000 - Boeing Company Standard
 NQS 9000 - Metalcasting Standard
 Correlation to MIL STDS
 ISO 9000-1: Q MGMT & QA STDS- Guide to Selection & Use
 Noncontractual

 ISO 9001: QA in Design, Dev, Prod, Install & Servicing

 Contractual - More Comprehensive than MIL-Q-9858

 ISO 9002: QA in Prod, Install & Servicing

 Contractual - More Comprehensive than MIL-I-45208

 ISO 9003: QA in Final Inspection & Test

 Contractual - Less Comprehensive than MIL-I-45208

 ISO 9004-1: QA MGT & Q System Elements - Guidelines

 Noncontractual - Model Practices

 MIL-Q-9858/MIL-I-45208 Specifies Certain Government “Rights’

 With ISO 9000 “Rights” are Granted Only When Specifically
Referenced in the Contract
 WHY USE ISO 9000?
 Industry View:  Government View:

 Wants Single Quality  DoD Policy Memo, June

System for Military & 94 states “Use
Commercial Markets Performance &
Commercial Specifications
 Global ISO 9000 Usage & Standards In Lieu Of
Makes Good Business Military Specifications &
Sense Standards”
 Defense Supply Center ISO 9000
Policy
CONTRACTOR OPTIONS:

• Implement ISO 9000

(Registration Not Required)

• Implement Recognized Industry STD

• Implement Any Process Control System

That Is Equal To or Better Than ISO 9000
(Not Previously Determined Insufficient)

DCMC or DSC Evaluates

 REQUIREMENTS OF ISO
9001
 Model for Use in Design, Development, Production,
Installation & Servicing
 Use:
 Where a Supplier’s Capability to Design & Supply

Conforming Product Needs to be Demonstrated

 Applicable When:
 Design is Required & Products Reqts are Stated in

Performance Terms, or they Need to be Established

 Aimed at Achieving Customer Satisfaction by Preventing
Nonconformity at all Stages from Design to Servicing
 Requirements of ISO 9002
 Model for QA in Production, Installation & Servicing
 Use:
 Where a Supplier’s Capability to Supply

Conforming Product to an Established Design

Needs to be Demonstrated
 Applicable When:
 Specified Requirements are Stated in Terms of an

Established Design or Specification

 Aimed at Achieving Customer Satisfaction by
Preventing Non-conformity at All Stages from
Production to Servicing
 Requirements of ISO 9003
 Model for QA in Final Inspection & Test
 Use:
 Where a Supplier’s Capability to Detect &

Control the Disposition of Any Product

Nonconformity During Final Inspection & Test
Needs to Be Demonstrated
 Applicable When:
 Conformance to Specified Requirements is to

be Assured by the Supplier Solely at Final

Inspection & Test
 What is Registration Issue?

 Registration is a Company’s Demonstrated

Compliance to ISO 9000 as Determined by
an Accredited Third Party Audit Body
 Endorsed by European Union
 May be a Non-Tariff Trade Barrier

 Promoted to Enable US Companies to

Compete in Europe
 Not Required by ISO 9000 or DoD
 Quality Audits
 *”A Systematic & Independent Examination to
Determine Whether Q Activities & Related
Results Comply with Planned Arrangements &
Whether These Arrangements Are Implemented
Effectively & Are Suitable to Achieve Objectives”
 First Party: Internal Audit by Own Organization
 Second Party: External Audit by Customer
 Third Party: External Audit by an Independent
Organization
* ISO 8402 Quality - Vocabulary
 DoD QUALITY SYSTEM
EVALUATION PROGRAMS
 Defense Contract Management Command

 Trained & Dedicated Workforce

 Conducts Quality System Evaluations

(QSE) on the Quality System Cited in

the Contract
 Issues “Statement of Qualification” on

QA Systems Audited & Found Compliant

 IMPLEMENTATION ISSUES
 Some Common Misapplications:
 Requiring Third Party Registration

 Citing Just “ISO 9000”

 Citing ANSI/ASQC Q91

 Citing Just FAR 52.246-11

 Citing MIL-Q, MIL-I, ANSI/ASQC in NATO

Contracts
 Giving Contractors’ “Option” with No Final

Determination
 Citing Requirements with No Version/Edition