Case Study - Operang System Deployment
Publishing company Reed Elsevier wanted to upgrade to Microso® Vista™, but its disparate worldwide IT network madethe prospect of migraon daunng. 1E helped the company take control, with unied desktop and systems management that has made changing operang systems easy and brought huge savings in support costs.
Reed Elsevier wanted beer control of its IT estate, so itcould move to Vista eciently and deploy its IT sta onother projects:• Beer management of desktops, including inremote locaons• Automated Vista deployment across a global userbase• Improved inventory management
Microso recommended long-term partner 1E to helpbuild a scalable desktop and systems managementsoluon:• Microso soware used: SMS 2003, OperangSystem Deployment, Business DesktopDeployment 2007• 1E soware used: Nomad Enterprise®, Shopping™,WakeUp™• Eight-week implementaon period
• Improved desktop management acrossmulple locaons• Vista deployment dramacally simplied• Scalable soluon can be easily rolled out toworldwide organizaon• Reduced support costs and workload• Improved IT asset management, allowing for beerplanning and reduced hardware replacement costs
Reed Elsevier is one of the world’s foremost publishers forprofessional people, running more than 500 online informaonservices and publishing more than 15,000 journals, books andreference works a year. It has over 36,000 employees in 200locaons worldwide.
Reed Elsevier’s worldwide business divisions are connected by awide area network (WAN). But the technologies and processesused to manage the estate were divergent and fragmented – acommon by-product of growth by acquision.Phil Goldby, Technical Services Manager for Reed Elsevier,says: “We simply didn’t have a good enough view of our ITinfrastructure. This limited our control and meant the processeswe did have were working ineciently. System upgrades wereperformed manually, somemes taking days to complete anddisrupng users. We had compeng products in dierent sites,and in some cases, licensed products were lying unused, leadingto a gradual rise in costs and a decline in eciency.”This fragmentaon would also have made it hard to migrate toVista – something Reed Elsevier, as a member of Microso’sTechnology Adopon Programme, was keen to do. Recognisingthis, the company turned to long-term partner Microso foradvice. Microso’s recommended partner is 1E, whose productsand services are proven to reduce the cost and complexity of managing large IT networks.
Reed Elsevier’s top management did not want to impose the 1Esoluon on all of its business divisions. The preferred strategywas to lead by example – installing the new system in the Londonheadquarters rst, in the expectaon that it would be freelyadopted by the enre organizaon once it had proved itself.
Reed Elsevierdraws on 1E to open up Vista