Hows your customer

service?
by- Ted Hurlbut
Source – www.retailwire.com

Presented by- Nishu(119)

About the author
Ted Hurlbut is the Principal of Hurlbut & Associates, a merchandising
and inventory management consulting firm based in Medway,
England.

Ted possesses over 20 years of experience in a variety of

merchandising, inventory management, buying, and purchasing
roles, in both large corporations and smaller organizations, in retail,
wholesale and distribution settings. His wide-ranging experience
includes all phases of retail merchandising, unit and financial
inventory management.

Ted holds both a Master of Business Administration and a Bachelor of

Science in Business Administration from Babson College in Wellesley,
Mass., and is a member of the Society of Professional Consultants.
The article……….
In depth product knowledge.
Different customers gather information
differently.
Do you have a website? If not , why not?
Proper infrastructure to support customer
service requirements.
Does a human being answers the phone
or a machine is used for this purpose?
Get it right the first time.