Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more ➡
Buy Now $22.95
Standard view
Full view
of .
Add note
Save to My Library
Sync to mobile
Look up keyword
Like this
11Activity
×
P. 1
How to Talk to Customers: Create a Great Impression Every Time with MAGIC

How to Talk to Customers: Create a Great Impression Every Time with MAGIC

Ratings: (0)|Views: 2,244|Likes:
Published by Wiley
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.

For more on this book, visit www.howtotalktocustomers.com

Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.

For more on this book, visit www.howtotalktocustomers.com

More info:

Publish date: Jun 22, 2007
Added to Scribd: Dec 10, 2010
Copyright:Traditional Copyright: All rights reservedISBN:9780787995003
List Price: $22.95 Buy Now

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
See More
See less

04/03/2014

223

9780787995003

$22.95

USD

You're Reading a Free Preview
Pages 5 to 21 are not shown in this preview.
You're Reading a Free Preview
Pages 26 to 115 are not shown in this preview.
You're Reading a Free Preview
Pages 120 to 179 are not shown in this preview.
You're Reading a Free Preview
Pages 184 to 194 are not shown in this preview.
You're Reading a Free Preview
Pages 199 to 223 are not shown in this preview.

Activity (11)

You've already reviewed this. Edit your review.
1 hundred reads
1 thousand reads
deepheat_008 liked this
niren4u1567 liked this
Santosh Sum liked this
ee369 liked this
ambamma liked this
swayam liked this
kokori liked this
dwarkasharma71 liked this

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->