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74 Further reading
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GARTNEREXECUTIVEPROGRAMSSIGNATURE20090115
Gartner Executive Programs Reports
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Effectiveness gains importance in uncertain times. Defined as the ability to achieve financial and stra-
tegic plans, effectiveness gives enterprises the flexibility to meet challenge with change. This report
addresses the question, How will CIOs create effectiveness to meet economic and enterprise challenges?
Meeting the Challenge: The 2009 CIO Agenda was written by Mark McDonald (group vice president)
in collaboration with Jacques Begin (senior writer) and Susan Fortino (content production director).
We would like to thank the many organizations and individuals that generously contributed their insights
and experiences to the research, including:
• T
he 1,526 CIOs who responded to this year’s CIO survey, representing more than $138 billion in
corporate and public sector IT spending.
• T
he contributors to our interviews and case studies: Andrea Pereira, Avon (Brazil); Joe Zucchero,
CARQUEST (U.S.); Rebecca Jacoby, Cisco (U.S.); Garry Whatley, Corporate Express (Australia);
Wolfgang Gaertner, Deutsche Bank (Germany); Massimo Lo Campo, Elica (Italy); Steven Jennings and
Craig Bernard, Harris County, Texas (U.S.); John Johnson and Tom Birch, Intel (U.S.); Scott Studham,
Oak Ridge National Laboratory (U.S.); Paul Alexander, Pinellas County, Florida (U.S.); Gustavo Pérez
Salinas, Sigma Alimentos (Mexico); Robert Beach, Seminole County, Florida (U.S.); Tom Coleman,
Sloan Valve (U.S.); Otto Doll, State of South Dakota (U.S.); Lars Holten, Statkraft (Norway); Shuzo
Sumi and Tsukasa Makino, Tokio Marine & Nichido Fire Insurance (Japan); Magnus Holmqvist, Volvo
(Sweden); and Ben Wishart, Whitbread (U.K.).
Economic conditions challenge enterprise plans and strategies. As enterprises face continued economic
volatility and uncertainty, their confidence in the future also becomes challenged. Two fundamental
questions face executives in 2009:
• In an uncertain economy, where should the enterprise focus its attention and resources?
• Beyond cutting costs, what are the enterprise goals in a volatile market?
Business expectations of IT call for the CIO to play a role in responding to these questions. The CIO
faces the challenge of delivering improvements needed to raise enterprise effectiveness while managing
IT resources and performance. Success requires the CIO to take decisive action and to be resourceful
across operations in delivering results.
The enterprise is The enterprise has IT has the funding IT delivers the
effective at clear and effective to meet its technology
opening new governance commitments innovation needed
markets in the business
Executives provide The enterprise IT has the ability IT has the techni-
clear and effective uses IT to gain to deliver against cal flexibility to
leadership competitive the enterprise respond to
advantage strategy changing priorities
executive summary
Effective
IT
IT
Technology Process People Management
resources
• B
e decisive in setting priorities on actions that raise enterprise effectiveness, with a focus on im-
proving business process, using business intelligence to raise visibility and enhancing workforce
effectiveness.
• D
o the first things faster, as changing economic conditions render a large project irrelevant. CIOs
need to add schedule to their prioritization process and recognize that other important priorities can
wait. They need to place greater emphasis on the schedule (when) rather than the priorities (why).
• B
e resourceful in restructuring IT to raise its productivity and agility, because the business will not
reduce its demand for IT just because you have fewer resources.
• M
odernize the technical infrastructure, as new technologies offer lower cost, use less energy, deliver
better performance and provide greater capacity; the business will need all of these in the immedi-
ate future.
These imperatives form the basis for the CIO agenda and its focus on making the enterprise more ef-
fective. Every CIO will start at a different place, facing unique challenges and setting their own agenda
to marshal the resources needed to make the right decisions and deliver results across the enterprise.
CIOs will make the decisions that shape IT resources and the results
they create
Decisive Resourceful Results
• Revenue
• IT organization
• Priorities • Customers
• Tech infrastructure
• Expectations • Control
• IT people and skills
• Budgets • Cost
• Information
• Scope • Cash flow
• Time
• Metrics • Capital
• Purchasing power
• Key partners • Capacity
• Applications
• Quality