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Table Of Contents

A. LATAR BELAKANG
B. PERUMUSAN MASALAH
C. TUJUAN PENELITIAN
D. MANFAAT PENELITIAN
E. KEASLIAN PENELITI :
F. RUANG LINGKUP
1. Pengertian Rumah Sakit
B. PELAYANAN RAWAT INAP
C. PERSEPSI
D. MUTU PELAYANAN
E. HARAPAN PASIEN
F. KEPUASAN PASIEN
G. ANALISIS HARAPAN DAN KEPUASAN PELANGGAN
H. KERANGKA TEORI
A. VARIABEL PENELITIAN
B KERANGKA KONSEP
C. JENIS DAN RANCANGAN PENELITIAN
D. POPULASI DAN SAMPEL PENELITIAN
F. INSTRUMEN DAN CARA PENELITIAN
1. Instrumen
2. Uji Instrumen
G. CARA PENGUMPULAN DATA
H. JALANNYA PENELITIAN
I. TAHAP PENGOLAHAN DAN ANALISIS DATA
A. GAMBARAN UMUM LOKASI PENELITIAN
B. GAMBARAN KARAKTERISTIK PASIEN
SUNAN KUDUS TERHADAP MUTU LAYANAN DOKTER SPESIALIS
E. TINGKAT KESESUAIAN ANTARA HARAPAN DAN KEPUASAN PASIEN
G. PEMBAHASAN DITINJAU DARI VARIABEL DIMENSI MUTU
A. KESIMPULAN
B. SARAN
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ANTIN__YOHANA

ANTIN__YOHANA

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Published by Arip Wahono

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Published by: Arip Wahono on Dec 13, 2010
Copyright:Attribution Non-commercial

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01/24/2013

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