8 Steps of Concerns Resolution

D1 ± Establish the team & problem definition D2 ± Develop the interim containment action D3 ± Diagnose Problem ± Establish Root Cause D4 ± Choose and implementation of corrective action D5 ± Standardization of action D6 ± Verification Of Countermeasure D7 ± Effectiveness Monitoring to Prevent reoccurrence D8 ± Closure of the concern & implement same actions in other area

Process Flow of Concerns Resolution

Receipt of customer complaint Verification of Countermeasure

Establish the team & problem definition

Effectiveness Monitoring to Prevent reoccurrence

Develop the interim containment action

Closure of the concern

Diagnose Problem ± Establish Root Cause

Implement same actions in other area

Choose and implementation of corrective action

Standardization of action