This section lists known issues for the BlackBerry® Desktop Software 2.0.0 build 64.
After updating from the previous version of the BlackBerry Desktop Software, the phone number for the Apple Assistant in your contactsswitches fields but you didn't make that change. (DT 1012344)If you connect a device with BlackBerry® Device Software 4.1 or lower, you don't receive a message that the device is unsupported. (DT 890537)If you're connecting a new device, the BlackBerry Desktop Software becomes unresponsive if you quit the application with Command + Q orthe X button before the new device screen appears. (DT 754392)Workaround: Perform a force quit and open the BlackBerry Desktop Software again.When you uninstall the BlackBerry Desktop Software, you aren't prompted to restart your computer. (DT 711322)
When you try to add an application that is not compatible with your BlackBerry Device Software, you receive a message that the applicationis corrupted. (DT 916309)Your computer goes into sleep mode when loading applications and restoring data to your device fails. (DT 633954)Workaround: Manually restore any missing databases to your device.You receive the following error message when you try to update your device with a slow Internet connection: " BlackBerry Desktop Softwarefailed to validate your BlackBerry device update." ( DT 508239)
Backing up and restoring data
You don't receive any instructions on turning on mass storage mode when backing up your device. (DT 755328)Workaround: Turn on mass storage mode (on your device, click
for Mass Storage Mode) and try again.The BlackBerry Desktop Software is displaying the wrong message when a device with built-in media storage has mass storage mode set tooff: "Device does not have on-board device memory." (DT 711448)You receive a "Restore data cancelled" message in the status bar even though the data from your media card and built-in media storage isrestored. (DT 647668)You don't receive a warning message when a backup files isn't created because there isn't enough disk space; you receive a message that "Theselected backup file is either invalid or corrupt." (DT 614089)You cannot complete an encrypted backup with a large amount of data in your built-in media storage. (DT 349826)