scan, we will formulate a strategy for PMCare that best match its strengths tothe opportunities while keeping in mind weaknesses and external threats.
There is no use of any strategy if it is notimplemented efficiently. We will give recommendations to avoid formulation-implementation gap for the company.
Evaluation and Control:
Implementation of the strategy must be monitoredcarefully so that necessary adjustments could be made on time.
PMCare is a Business Process Outsourcing (BPO) provider, a pioneer in the concept of Managed Care Organizations (MCOs) in Malaysia. It was incorporated on February 28,1998 under the name of HMO Pacific Sdn Bhd and was named PMCare Sdn Bhd onJanuary 16, 2004. PMCare is involved in the management and administration of varioushealthcare programs for its corporate clients.
Business Process Outsourcing (BPO)
fundamentally means to outsource the activitiesthat are not part of the organizations’ core competencies or business structure. BPO is positively related to the search for more efficient organizational design, cost reduction, productivity growth and innovative capabilities and, most importantly, is a source of strategic advantage. Health care (MCO), back office functions, HR functions, marketingactivities and IT functions are some of many examples of business process outsourcing.
Managed Care Organizations (MCOs)
are the ones who have necessary expertise andsolutions to provide cost effective and quality healthcare delivery systems. Providingquality medical care is an integral part of company policy for a healthy and productiveworkforce. Moreover, medical care incentives play a vital role in meeting recruitingtargets and retaining employees, thus, consequently maintaining the competitive advantageof best human capital. So, keeping in mind the importance of healthcare services, it isimpractical for large organizations to manage their own medical benefits for the