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Table Of Contents

1 Chapter 1 Getting Started
1.1 Introduction
1.2 Log In to Opera
1.3 Using Opera Windows
1.4 Using Opera Keyboard Commands
1.5 Using Help
1.5.1 To Use Help
1.5.2 To Use the Table of Contents
1.5.3 To Use the Index
1.5.4 To Use Search
1.5.5 Help Screen Information
1.6 Closing Opera
2 Chapter 2 Reservations
2.1 New Reservation
2.1.1 Reservation Flow
2.1.2 Rate Query Screen
2.1.3 Reservation Screen
2.1.4 More Fields Tab
2.1.5 Reservation Options
2.2 Update Reservation
2.3 Waitlist
2.4 Blocks
2.4.1 Business Block Search
2.4.3 Inquiry
2.5 Profiles
2.5.1 Profile Search
2.5.2 Company Profiles
2.5.3 Travel Agent Profiles
2.5.4 Source Profiles
2.5.5 Group Profiles
2.5.6 Contact Profiles
2.6 Room Plan
2.7 Floor Plan
2.8 Confirmation
2.9 Calendar Option
3 Chapter 3 Front Desk
3.1 Arrivals
3.1.1 Advanced Search
3.1.2 Walk In
3.1.3 Check In
3.1.4 Cancel/Reinstate
3.2 Queue Reservations
3.3 In-House Guests
3.4 Accounts
3.5 Room Blocking
3.6 Messages
3.6.1 Send Messages
3.6.2 Display Messages
3.7 Traces
4 Chapter 4 Cashiering
4.1 Billing
4.1.1 Button Options
4.1.2 Right-Click Options
4.2 Fast Posting
4.3 Cashier Functions
4.3.1 Batch Folios
4.3.2 Batch Postings
4.3.3 Cashier Reports
4.3.4 Cashier Status
4.3.5 Check Exchange
4.3.6 Currency Calculator
4.3.7 Currency Exchange
4.3.8 Exchange Rate
4.3.9 Folio History
4.3.10 General Cashier
4.3.14 Deposit/Cancellation
4.4 Close Cashier
4.5 Passerby
4.6 Quick Check Out
4.7 Credit Cards
4.7.1 Settlements
4.7.2 Authorization
5 Chapter 5 Rooms Management
5.1 Housekeeping
5.1.1 Housekeeping Management
5.1.2 Queue Rooms
5.1.3 House Assignment
5.1.4 Discrepant Rooms
5.1.5 Attendant Points
5.1.6 Task Assignment
5.1.7 Facility Forecast
5.2 Out of Order/Out of Service
5.3 Room History
5.4 Sell Limits
5.5 Occupancy Graph
5.6 Maintenance
6 Chapter 6 Accounts Receivable
6.1 Account Maintenance
6.2 Transfer F/O Data
6.3 Credit Cards
6.4 Research
6.5 AR Mailings
6.5.1 Batch Statements
6.5.2 Mailing History
6.5.3 Reminder Letters
6.5.4 Traces
7 Chapter 7 Commission Handling
7.1 Payment Processing
7.1.1 By Account
7.3 Research
8 Chapter 8 Miscellaneous
8.1 Reports
8.2 Interfaces
8.2.1 Interface Sub Menu
8.2.2 Wake Up Calls
8.3 Show Quick Keys
8.3.1 Opera Help (F1)
8.3.2 Occupancy Graph (Shift + F1)
8.3.3 Opera Help (CTRL + F1)
8.3.4 Control Panel (Shift + F2)
8.3.5 Detailed Availability (CTRL + F2)
8.3.6 Room Search (F3)
8.3.7 House Status (Shift + F3)
8.3.8 Room Plan (CTRL + F3)
8.3.9 Inquiry (Shift + F4)
8.3.10 Dashboard (CTRL + F4)
8.3.11 Rate Information (F5)
8.3.12 Quick Book (Shift F7)
8.3.13 New Reservation (F7)
8.3.14 Telephone Book (Shift + F7)
8.3.15 Telephone Operator (CTRL + F8)
8.3.16 Logout (F8)
8.3.17 IFC Menu (Shift + F8)
8.3.18 Maximum Availability (CTRL + F8)
8.3.19 DIARY (SHIFT+F9)
8.4 Change Password
8.5 Data Extraction
8.6 Awards
8.7 Promotions
8.8 Enrollment
8.9 Print Tasks
8.10 User Activity Log
8.11 File Download
8.12 Registration Cards
9 Chapter 9 Setup
9.1 User Configuration
9.2 Application Settings
9.2.1 AR
9.2.2 Blocks
9.2.3 Cashiering
9.2.4 Commission
9.2.5 End of Day
9.2.6 Exports
9.2.7 Front Desk
9.2.8 General
9.2.9 IFC
9.2.10 Membership
9.2.11 Multi- Property
9.2.12 OWS
9.2.13 Profiles
9.2.14 Rates
9.2.15 Reservations
9.2.16 Rooms Management
9.3 System Configuration
10 Chapter 10 End of Day Sequence
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Opera V3 Users Guide

Opera V3 Users Guide

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Published by: Víctor Manuel Seco Martín on Dec 20, 2010
Copyright:Attribution Non-commercial

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