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St Gazette

St Gazette

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December 2010 issue of the Gazette. the Gazette is St George's Healthcare NHS Trust's bi-monthly magazine that documents stories around the trust.
December 2010 issue of the Gazette. the Gazette is St George's Healthcare NHS Trust's bi-monthly magazine that documents stories around the trust.

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Published by: St George's Healthcare NHS Trust on Dec 21, 2010
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issue21 December 2010
2the gazette
the gazette
is written and published by thecommunications unit. The opinions expresseddo not necessarily represent those ofSt George’s Healthcare NHS Trust. The nextedition will be published in February 2011.If you are a staff member with a story for
the gazette
, please email:
The front page main picture shows HRH theQueen officially opening the Tooting site inNovember 1980.
2Building bridges
3A word from David3Reflection from the chair4Integration update4Landmark diabetes studyremembered
5Be my guest
5Facebook and Twitter – a year on6AHSCN conference6Pioneering professor makes surprisevisit7Civic Award for Queen Mary’sarchivist7Changing gear7Transport awareness day8-9Celebrating 30 years in Tooting10View from the topDi Caulfeild-Stoker11Spotlight on Paul Silke12Past and present – Hunter Wing1210:10 campaign13Simulation brings trauma to life13AGM
14Round-upfrom the chaplaincy
14Patient feedback14New appointment15FT update15St Georges Nurses league
16HCA on wards
16Women and children’s hospital takesshape17Long service dinner awards17Safeguarding event17Mobile scanning unit18Theatres get productive18Renal centre exchange programme19Patient safety week19Hand towels initiative20Charity news
A presentation on the
One Team
project has inspired the elderly carenursing team to begin a series ofworkshops looking at customerservice and communication.
Alison Hempstead, matron for elderly care,identified the need to address issues ofcommunication and teamwork betweennurses on the wards and developed the‘building bridges’ workshops, with supportfrom practice educators and the trainingand facilities team.“I didn’t feel that there was much unityaround the ward between teammembers,” says Alison, “so I went to thetraining and education team to develop aprogramme to help address issues in theworkplace.”The workshops help staff to identify whatgood customer service is and how it isdelivered in successful organisations. Theythen talk about barriers to good teamworkand how these can be conquered.Goals are identified and staff create‘blocks’ from the changes they’d like tomake in the workplace. These blocksrepresent parts of the ‘bridge’ they willpiece together to reach their goals. The‘bridge’ and the actions agreed have beendisplayed in the staffroom, helping peopleto focus on the things they discussed.“Communication was a key theme in thediscussions – most staff admitted that ifthey spent more time being polite andmore considerate of their colleagues theneveryone would get along better and workmore efficiently as a team. We also askedstaff to focus on the trust’s values – kind,excellent, responsible, respectful – whichare key fundamentals for team working onthe wards.”“Our nurses have taken ownership of theissues raised and put into action their ownsolutions. It has helped us to get to thebottom of some of the issues on the wardsand has really improved the way peoplecommunicate. It’s easy to damage theoverall patient experience just through onesimple incident, like poor communication.I’m hoping that the project will improvestaff satisfaction and reduce complaintsfrom patients.”90 per cent of the nurses across CaesarHawkins, Heberden and Thomas Youngwards have been on the workshopsand others wards have taken interest,so the model could be rolled out in otherareas soon.
It’s easy to damage the overall patient experience just through one simple incident, like poor communication.
Building bridges in elderly care
BUILDING BRIDGES: Elderly care staff show off the ‘blocks’ they will use to improveteam work and customer service
The last thegazette of 2010is a special editioncelebrating the 30thanniversary of StGeorge’s official moveto Tooting. Inside,readers will find adouble page spreadfeaturing photographsfrom November’sanniversarycelebrations as well aspictures from the dayin November 1980,when HRH Queen Elizabeth officially openedthe Tooting site after Hyde Park Corner closed.The trust has come a long way since it wasoriginally founded in 1773 but while there aredifficult goals ahead, such as achieving financialsecurity and becoming a foundation trust, staffmust always be looking forward and adaptingto new and innovative ways of working. It isimportant that, while we plan for the future, wedon’t forget the great work of those who havegone before. In past and present this month wereflect on the life and legacy of John Hunter.There is a strong emphasis on patient safety andimproving care in this edition, as the spotlightfalls on Paul Silke, lead for prevention of fallsand we look back at patient safety week. Inview from the top we speak to Di Caulfeild-Stoker, divisional chair of community servicesWandsworth.I am pleased to say that staff have made greatstrides in adopting the trust’s new values ofexcellent, kind, responsible and respectful whichwere launched in the summer. The stories aboutour building bridges workshops on page 2 andthe role of health care assistants on the wardson page 16 are both great examples of staff’swillingness to adopt positive change which willbenefit patient care. Someone who can teach usa thing of two about excellent customer care isAntonio Garcia-Fernandez, a housekeeper onAllingham Ward whose story is featured onpage 5.As always, this edition of the gazette highlightsand celebrates our many successes, showcasingexamples of the great work throughout StGeorge’s Healthcare. We have some greatpicture spreads and round-ups of recent events.Finally, I would like see 2010 out with a massive‘well done’ and ‘thank-you’ to colleaguesfor your continued support and commitmentand wish all staff a safe and veryhappy Christmas and New Year.
the gazette3
A word from David
St George’s has a long and distinguishedhistory stretching back over 270 years,but we are relatively new to southwestLondon. Indeed, November marked 30years of being in the heart of Tooting.Much has happened since that time andtoday we are a large teaching hospitalembedded in our local community, andproud to bring leading-edge, specialistcare to the people of Wandsworth,southwest London, Surrey and beyond.We also continue to work closely with StGeorge’s, University of London toundertake high quality research anddevelop the healthcare professionals ofthe future.There have been many achievements thisyear of which we can all be proud of. Inaddition to receiving the green light tobecome one of four major traumacentres and one of eight hyper-acutestroke units for London, many of ourstaff and teams from across the trustwere recognised for their work andreceived awards and prizes.We also continued with our programmeof refurbishments across the trust; thisincludes the refurbishment of the mainrestaurant in Lanesborough Wing andthe improvement of the standard of staffaccommodation at The Grove.A significant achievement this year is ourintegration with community servicesWandsworth (CSW). This is an excitingdevelopment that will enable us toprovide improved care, especially for ourWandsworth residents, who will belooked after by the same clinical teams,whether they are in hospital or in thecommunity. This means that patients willonly have to come into hospital whenabsolutely necessary. I would like to takethis opportunity to welcome all CSWstaff and hope that they are beginningto feel like they are part of the StGeorge’s Healthcare family.Going forward, the next twelve monthswill present challenges and opportunitiesfor the trust as we progress ourfoundation trust plans (FT). FT status iscrucial for our future. As a FT, greaterfinancial freedom coupled withaccountability to our members will allowus to develop facilities and services thatare better suited to our patients’ needs.The process leading to FT will test bothour financial management and patientsafety standards and will undoubtedlymake St George’s stronger as anorganisation.A key focus of mine for 2011 will bestaff health and well-being. At ourAnnual General Meeting this yearcolleagues from the diabetes team gavea presentationon their workand wereflected thatby 2025 overfour millionpeople willhave diabetesin the UK.This meansthat of our7,000 staff,up to 25 percent could beat risk ofgettingdiabetes. This is a serious concern, and Iam keen that we work together tomaintain and improve the physical andmental wellbeing of our staff.St George’s Healthcare is also committedto doing its part for the environment.We pledged to cut our carbon emissionsduring 2010 by signing-up to thenational 10:10 campaign. I am pleasedthat we have stayed true to this pledge.An example of our progress is the factthat in 2009/10 we recycled more then333 tons of plastic, paper, cardboard,cans and glass compared to just 35 tonsin 2005.I am convinced that the outlook for StGeorge’s Healthcare is brighter than ever.Our plans will set us on track to achieveour vision for 2015 which sees us as asuccessful foundation trust deliveringcutting edge local and specialist servicesof outstanding quality in community andhospital settings, supported by nationallyrecognised programmes of research,education and staff development.However we are also mindful that in thecurrent financial climate, delivering safepatient care economically and efficientlywill pose a significant challenge for all ofus - the board and the staff. We willcontinue to need robust costimprovement programmes in place andeveryone will be required to payattention to patient quality as well asefficiency and costs.I would like to end by saying a big thankyou to all our staff for your hard workand dedication this year. I would also liketo take this opportunity to extend mywarmest thanks to our volunteers,charities and the chaplaincy for theongoing support that they provide toboth patients and staff.Season’s greetings and merry Christmasto all and good wishes for the New Year.May 2011 be our best year yet!
Naaz Coker, chair
Reflection from the chair
David Astley, chief executive

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