Pivotal Tracker Cheat Sheet for Customer Service

Steps to Add a Bug or Story

1. Click “Add Story”

2. Type in a descriptive name of the issue
3. Select “Feature” or “Bug”
4. Select the Label for the issue
5. Select a developer to assign it to. [If you do not know, please assign to Peter
Saddington]
6. Type in a Description of the Issue
a. BUG:
i. 1. Steps to Reproduce
ii. 2. Actual results
iii. 3. Expected Results
iv. 4. Details
b. FEATURE:
i. As a <user>
ii. I want to <function>
iii. So that <business value>
iv. AC
v. Notes
7. Click “Save”
8. Return to Story and Attach a screenshot of issue
9. Add a “Comment” if you need to add any further details after you have saved.