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Faq Website Guide

Faq Website Guide

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Published by Courtney Engle

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Published by: Courtney Engle on Aug 07, 2008
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02/01/2013

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www.mannatech.com
Website Quick Reference Guide
This is a live document and will be updated as needed.
If this guide does not address your needs, or you have
suggestions for additional sections, please contact
webmaster@mannatech.com
2
Table of Contents
Logging In.................................................................................................................................................. 3

Logging onto www.mannatech.com..................................................................................................................................3 Case Sensitive....................................................................................................................................................................3 \u201cForgot My Password\u201d.......................................................................................................................................................3 Security Question Not Set Up or You Forgot The Answer?..............................................................................................3 Your Government ID could not be Validated....................................................................................................................3

Creating and Managing Orders for You and your Downline.................................................................. 4
Creating Orders (One Time, MPM and Automatic Orders)....................................................................... 4
For you and your Downline...............................................................................................................................................4
Manage My Downline Orders....................................................................................................................... 5
Downline Automatic Order Management and Search........................................................................................................5
To modify my downlines automatic orders........................................................................................................................6
Manage My Orders....................................................................................................................................... 6
To modify my automatic order...........................................................................................................................................6
Why is My Order on Hold?........................................................................................................................... 7

Normal Order Processing Status Descriptions...................................................................................................................7 Global Address and Vertex Holds......................................................................................................................................8 Account Hold, Payment Hold and Cancellation Statuses...................................................................................................8 Exception Hold Statuses.....................................................................................................................................................8 Exception Hold Statuses.....................................................................................................................................................9 Exception Order Help.........................................................................................................................................................9 Exception Order Help.......................................................................................................................................................10

Create and Manage your MannaPage.................................................................................................... 11
How to Create A MannaPage...................................................................................................................... 11
To Edit/Validate what your Mannapage URL........................................................................................... 11
Register a New Associate......................................................................................................................... 12

Associate Registration................................................................................................................................. 12 New Associate Information page................................................................................................................. 13 Order Shipping and Billing......................................................................................................................... 14 Viewing a new Registration Order.............................................................................................................. 15 Registering a New Member......................................................................................................................... 15

My Preferences......................................................................................................................................... 16
3
Logging In
Logging onto www.mannatech.com
1. Type www.mannatech.com directly in your browser.

Do not use your old bookmark.
2. Select your country of choice
3. Once the login page appears, log into the site with your account number and password
4. Click on the \u201cManage My Business\u201d link in the left navigation.

Case Sensitive
Passwords are now Case Sensitive. If you enter your account number and password and
do not get in, make sure you use the correct case. If you still can not get in, use theForgot
My Passwordlink just below the login box. Once you use the Forgot My Password option,
you will be routed to a page to reset your password. You can use the old password with
the casing you choose.
\u201cForgot My Password\u201d

When logging in, if you enter your account and password, then clickgo and you do not get
in, you can to reset your password. Use the \u201cForgot My Password\u201d option. It is located
under the login box in the upper left corner.

Here you enter yourSecurity Answer. If you have forgotten your security question/answer or haven't created one, See the Security Question Not Set Up or You Forgot The Answer? Section of this guide.

Security Question Not Set Up or You Forgot The Answer?

If you have \u201cForgot your security question or haven't created one?\u201d
1. Enter your account number and your best guess at the answer then click Submit.
2. You will see the following Error at the top of the page:

Sorry!
You do not have a security question set up for your account. If you would like to proceed by
validating additional account information click here.

3. Click the click here.

4. Enter the Required Information.
Associates: please enter your Tax ID/SSN government ID on file (for
US/CAN/JPN/TAI/KOR) or the phone number that we had stored for you in the old
system (GER/DEN/AUS/NZ).
Members enter the phone number on file.

2. Click Submit
Note:If your information can not be validated, seeYour Government ID Can Not Be
Validatedlater in this section.
Your Government ID could not be Validated

If we can not validate your information, you get an error telling you to that the data could not be validated and to ClickSend to have your password sent to you. Click the Submit / Send button directly under the error.

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