Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword
Like this
1Activity
0 of .
Results for:
No results containing your search query
P. 1
A021 - Information Champions - A People - Services and Productization Approach

A021 - Information Champions - A People - Services and Productization Approach

Ratings: (0)|Views: 35|Likes:
Published by catatoniaunlimited
Quick guide to banking value chain and information management
Quick guide to banking value chain and information management

More info:

Published by: catatoniaunlimited on Dec 25, 2010
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as DOCX, PDF, TXT or read online from Scribd
See more
See less

12/25/2010

pdf

text

original

 
 
Dec 2010
Information Champions: ThePeople, Product & ServicesFramework 
Creating Information Leadership in the BankingIndustry
Bernard Sia (bernardsia@gmail.com) 
 
 
Page 2
 
EXE
CUTIV
E
SUMMARY
Information
 
t
e
nds
 
to
 
tak
e
a
l
if 
e
of 
 
its
 
own
 
with
 
th
e p
ro
l
if 
e
ration
 
of 
 
dis
p
arat
e ve
rti
c
a
l,
ni
c
h
e b
as
e
d
 
and
p
oint
 
information
 
so
lu
tions
 
introd
uce
d
 
thro
ug
ho
u
t
 
th
e l
if 
e
tim
e
of 
 
th
e bu
sin
e
ss.
 
Inst
e
ad
 
of 
 
mana
g
in
g
th
e c
om
plex
ity
,
or
g
anizations
 
a
ll
ow
e
d
 
th
e c
om
plex
ity
 
to
bu
ry
 
n
ugge
ts
 
of 
 
int
ell
i
ge
n
ce
wh
e
r
e
th
e e
ffort
 
to
 
id
e
ntify
 
th
e p
ro
ve
r
b
ia
l
n
ee
d
le bec
om
e
s
 
mor
e expe
nsi
ve
than
 
th
e
n
eg
ati
ve
r
e
s
ul
ts
 
of 
 
makin
g
off 
 
th
e cu
ff 
 
d
ec
isions
b
a
c
k
e
d
 
on
l
y
b
y
 
h
u
n
c
h
e
s.
 M
ana
ge
m
e
nt
c
ons
ul
tants
 
ha
ve
att
e
m
p
t
e
d
 
to
p
ro
v
id
e
horizonta
l b
as
e
d
be
st
p
ra
c
ti
ce
s
 
and
p
ro
ce
ss
 
a
b
stra
c
tions
 
that
 u
nfort
u
nat
el
y
,
ha
ve
not
bee
n
 
a
ble
to
 
r
el
at
e
to
 
th
e bu
sin
e
ss
 
and
 
th
u
s
 
t
u
rn
 
a
c
ad
e
mi
c;
r
e
s
ul
tin
g
in
 
artifa
c
ts
 
r
e
stin
g
ato
p
d
u
st
 
ridd
e
n
 
sh
elve
s.
 T
h
e
so
lu
tion
l
i
e
s
 
in
 
ori
e
ntatin
g
th
e bu
sin
e
ss
 
d
ec
ision
 
makin
g
thro
ug
h
bu
sin
e
ss
 
s
ee
in
g gl
ass
e
s
ve
rs
u
s
 
t
ec
hno
l
o
g
i
c
a
l
myo
p
ia.
 
In
 
s
u
mmary
,
th
e
a
b
i
l
ity
 
to
 
tr
ul
y
 
d
e
mar
c
at
e
and
 
id
e
ntify
 
th
e v
a
lue c
hain
 
of 
 
th
e
or
g
anization
 
to
u
n
c
o
ve
r
 e
ss
e
ntia
l bu
sin
e
ss
 
ad
v
anta
ge
.
 T
h
e
o
bjec
ti
ve
of 
 
this
 
do
cu
m
e
nt
 
is
 
to
p
rod
uce
a
b
ankin
g p
i
c
t
u
r
e
of 
 
how
 
d
ec
ision
 
makin
g
sho
ul
d
be
s
upp
ort
e
d
 
and
 e
nhan
ce
d
b
y
 
information.
We
aim
 
to
p
rod
uce
an
 
a
c
tiona
ble
mod
el
that
c
an
be
ado
p
t
e
d
 
imm
e
diat
el
y
p
ro
v
id
e
d
 
that
 
th
e
r
e
ar
e le
ad
e
rs
 
who
 
know
 
wh
e
r
e
th
e
or
g
anization
 
sho
ul
d
be
and
 
a
c
ts
 
on
 
m
ee
tin
g
th
e
s
e g
oa
l
s.
 
TH
E
PROBL
E
M STAT
E
M
EN
TS
MATRI
X
MAD
NE
SS, KI
N
DA LIK
E
H
E
LIUM
A
s
Hel
i
u
m
c
an
ex
ist
 
as
 
a
 
s
upe
rf 
lu
id
 
at
2
.
17
d
eg
r
ee
s
Kelv
in
(-271 Celc
i
u
s)
 
wh
e
r
e l
iq
u
id
v
is
c
osity
 
disa
ppe
ars
,ex
hi
b
itin
g
z
e
ro
 
fri
c
tion
 
and
 
th
e
rma
l c
ond
uc
ti
v
ity
 
skyro
c
k
e
ts
;
th
e
sam
e p
rin
c
i
ple
s
 
a
ppl
y
 
to
 
or
g
anizationa
l
a
cc
o
u
nta
b
i
l
ity
 
that
l
a
c
ks
 
a
ce
ntra
l
fi
gu
r
e
h
e
ad.
T
h
e
sit
u
ation
 
r
e
q
u
ir
e
s
 
tr
e
m
e
ndo
u
s
e
n
e
r
g
y
 
to
b
rin
g
th
e exc
it
e
d
 
stat
e
of 
hot
 
and
g
assy
 
mo
lecule
s
 
to
ex
hi
b
it
 
s
upe
rf 
lu
idity
;
as
 
an
 
ana
l
o
g
y
,
th
e pe
rforman
ce level
s
 
r
e
q
u
ir
e
d
 
from
 
a
 pe
rformin
g
or
g
anization.
T
h
u
s
 
ha
v
in
g
m
ul
ti
ple
or
g
anizationa
l u
nits
 
a
cc
o
u
nta
ble
for
 
simi
l
ar
 
s
e
ts
 
of 
 
information
 
wi
ll
on
l
y
le
ad
 
to
c
onf 
l
i
c
t
 
and
 
sit
u
ationa
l
d
e
ad
l
o
c
ks
 
and
 
misa
l
i
g
nm
e
nt.
T
hrow
 
in
 
a
 
matri
x
r
ep
ortin
g
str
uc
t
u
r
e
and
 
madn
e
ss
e
ns
ue
s.
 
BUSI
NE
SS
E
S A
N
D P
E
OPL
E
AR
E
 
N
OT STATIC: DY
N
AMISM R
EQ 
UIR
E
D
V
ario
u
s
 
r
e
s
e
ar
c
h
e
rs
 
ha
ve
shown
 
how
c
onf 
l
i
c
ts
,
disast
e
rs
 
and
 
iss
ue
s
le
ad
 
to
u
nfr
ee
zin
g
mom
e
nts
(B
r
ul
and
, 1982
)
,
 
(C
ar
le
y
 
and
H
arra
l
d
,1997
)
, (Du
tton
, 1986
)
;
whi
c
h
u
nfort
u
nat
el
y
,
is
 
a
 
sad
bu
t
 
a
ve
ry
 
r
e
a
l p
h
e
nom
e
non
 
of 
 
mana
g
in
g
a
v
irt
u
a
l c
on
cep
t
 
that
ex
ists
 
on
l
y
 
in
 
th
e
mind
th
e bu
sin
e
ss
 
or
g
anization.
O
n
l
y
 
thro
ug
h
c
onf 
l
i
c
t
c
an
 
w
e
s
ee
that
 
th
e
mira
ge
of 
 
sta
b
i
l
ity
 
is
 
not
 
r
e
a
l,
or
g
anizations
 
r
e
q
u
ir
e c
ontin
u
o
u
s
c
han
ge
and
 
fr
e
sh
 
in
pu
ts.
 A
n
 
or
g
anization
 
is
 
not
 
in
 
th
e l
o
g
o
,
in
 
its
 
wa
ll
s
,
or
 
d
ep
artm
e
nta
l u
nits
;
th
e
or
g
anization
 
is
 
lu
id
 
and
 
th
e v
irt
u
a
l
nat
u
r
e
m
e
ans
 
that
 
th
e CEO
m
u
st
 
h
e
ard
 
mists
 
to
c
oa
le
s
ce
into
 
som
e
s
e
m
bl
an
ce
of 
 
transitionary
 
r
e
a
l
ity.
 
In
l
in
e
with
 
that
 
s
p
irit
,
any
 
form
 
of 
 
str
uc
t
u
ra
l
ri
g
idity
 
is
 
a
l
so
 
an
 
i
llu
sion
 
of 
c
ontro
l
as
 
it
 
wi
ll
on
l
y
le
ad
 
to
 
myo
p
ism
 
in
b
oth
v
ision
 
and
 
r
e
stri
c
t
 
th
e
dynamism
 
r
e
q
u
ir
e
d
 
to
pe
rform.
 
 
 
Page 3
 
T
his
p
ro
ble
m
 
is
 
r
e
lec
t
e
d
 
a
b
o
ve,
wh
e
r
e
a
 
s
upe
r
u
s
e
r
g
ro
up
in
B
)
 
is
 
ty
p
i
c
a
ll
y
c
r
e
at
e
d
 
to
 
off 
l
oad
 
information
 p
ro
ce
ssin
g
from
 
a
c
t
u
a
l cu
stom
e
r
 
frontin
g bu
sin
e
ss
pe
o
ple
.
Al
tho
ug
h
 
sti
ll
k
ep
t
 
within
 
th
e bu
sin
e
ss
 
str
uc
t
u
r
e,
th
e
mod
el
is
 
static
.
Supe
r
u
s
e
rs
 
s
l
ow
l
y
bu
t
 
s
u
r
el
y
 
d
ev
o
lve
into
 
I
T-
s
pe
ak
; l
osin
g
th
e bu
sin
e
ss
 
know
le
d
ge e
d
ge
that
 
th
e
t
e
am
 
initia
ll
y
 
had.
 
Inst
e
ad
 
of 
 
for
c
in
g
down
 
and
ev
o
lv
in
g
information
 
n
ee
ds
, Supe
r
u
s
e
rs
beg
in
 
to
 
d
e
e
nd
 
th
e
in
e
ffi
c
i
e
n
c
i
e
s
 
and
 
iss
ue
s
 
of 
 
I
T
.
T
h
e b
i
gge
st
 
sym
p
tom
 
of 
 
this
 
ha
ppe
nin
g
is
 
with
 
or
g
anizations
 
wh
e
r
e
th
e Supe
r
u
s
e
rs
 
ar
e e
q
u
at
e
d
 
to
 
th
e
syst
e
m
,
for
ex
am
ple, Supe
r
u
s
e
r
A
is
 
in
c
har
ge
of 
 
th
e CRM
syst
e
m
 
or
D
ata
W
ar
e
ho
u
s
e
.
 W
h
e
n
 
th
e
str
uc
t
u
r
e
sta
g
nat
e
s
,
u
rth
e
r
 
sym
p
toms
 
a
ppe
ar
;
for
e
.
g
.
 
data
 
ina
ccu
ra
c
i
e
s
,
ina
b
i
l
ity
 
to
 
id
e
ntify
 
information
 
n
ee
ds
 
and
 
im
p
ro
ve
m
e
nt
p
ro
 jec
ts
 
whi
c
h
 
ar
e
s
u
mmari
l
y
 
r
ejec
t
e
d
b
y
 
mana
ge
m
e
nt
bec
a
u
s
e
th
e
t
e
am
 
has
l
ost
 
th
ebu
sin
e
ss
-
s
pe
ak
 
r
e
q
u
ir
e
d
 
to
 
q
u
antifyin
g
and
ju
stify
 
th
e
im
p
ro
ve
m
e
nts.
 
I
N
ORD
E
R TO BUILD TH
E
FUTUR
E
, W
E
 
NEE
D TO B
E
COG
N
IZA
N
T OF HISTORY
Al
as
,
to
 
addr
e
ss
 
how
 
strat
eg
i
c
a
ll
y
 
a
v
irt
u
a
l c
on
cep
t
l
ik
e bu
sin
e
ss
c
an
be
dir
ec
t
e
d
,
th
e bu
sin
e
ss
 
n
ee
ds
 
to
 
know
 
wh
e
r
e
it
 
stands
 
today
 
and
 
wh
e
r
e
it
 
n
ee
ds
 
to
be
tomorrow
;
in
 
r
el
ation
 
to
 
its
c
om
pe
titors
,
its
el
,
its
cu
stom
e
rs
 
and
 
stak
e
ho
l
d
e
r
expec
tations.
 T
h
e
information
 
mana
ge
m
e
nt
u
nit
 
of 
 
th
e
or
g
anization
 
n
ee
ds
 
to
bu
i
l
d
up
on
le
ssons
le
arn
e
d
 
m
uc
h
l
ik
e
how
 
softwar
eev
o
lve
s
 
from
 
on
e
e
at
u
r
e
s
e
t
 
to
 
th
e
n
ex
t.
T
ak
e
th
e
iPhon
e
for
ex
am
ple,
and
 
how
Apple
has
c
ontin
u
o
u
s
l
y
 
in
 jec
t
e
d
 
in
c
r
e
m
e
nta
l
im
p
ro
ve
m
e
nts
 
into
 
a
 
sin
gle b
rand
e
d
p
rod
uc
t.
A
n
 
or
g
anization
 
that
 
do
e
s
 
not
 
ha
ve
a
p
rod
uc
tization
 
minds
e
t
 
wi
ll
s
u
ff 
e
r
 
th
e cu
rs
e
of 
 
r
epe
atin
g
history.
S
o
 
w
e beg
th
e
q
ue
stion
 
of 
 
wh
e
th
e
r
 
a
c
om
p
any
 
has
 
a
 
so
ul, c
an
 
it
 
r
e
lec
t
 
and
 
im
p
ro
ve
or
c
hoos
e
to
l
i
ve
on
l
y
b
y
 
th
e
mom
e
nt?
A
nd
 
to
 
answ
e
r
 
th
e
rh
e
tori
c,
th
e
so
ul
is
 
within
 
th
ep
rod
uc
t
 
and
 
s
e
r
v
i
ce
s
 
that
 
th
e
or
g
anization
p
ro
v
id
e
s
,
th
e
a
b
i
l
ity
 
to
ev
o
lve
and
 
im
p
ro
ve up
on
 
th
e p
rod
uc
t
 
e
at
u
r
e
s
e
t
c
ons
c
io
u
s
l
y
 
and
 
with
 
d
el
i
be
rat
e
int
e
nt.
 S
o
 
information
ev
o
lu
tion
 
and
 
th
e
int
ell
i
ge
n
ce
to
 
mak
e
d
ec
isions
 
from
c
o
llec
ti
ve c
or
p
orat
e
information
 
and
 ev
o
lv
in
g
th
e
s
e
r
e
q
u
ir
e
m
e
nts
 
as
 
th
e c
om
p
any
g
rows
 
is
 
a
 
u
ndam
e
nta
l
e
at
u
r
e
of 
p
rod
uc
tizin
g
information.
 A
n
 
or
g
anization
 
witho
u
t
 
an
 
information
 
so
ul
wi
ll be pe
r
pe
t
u
a
ll
y
 
damn
e
d.
 
Figure 1 - Typical Static people configuration for Business/Application Services
Direction of Services offered
Bu
sin
e
ss
 
A)
Cu
stom
e
r
 F
rontin
gBu
sin
e
ss
U
s
e
rs
 
B)
Supe
r
u
s
e
rs
 
mana
ge
s
 
th
ebu
sin
e
ss
 
a
ppl
i
c
ation
 
C)
 
Information
 Tec
hno
l
o
g
y
 
s
upp
ortin
g
th
e
syst
e
m
 

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->