Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Save to My Library
Look up keyword
Like this
12Activity
0 of .
Results for:
No results containing your search query
P. 1
Performance Management and ISO 9001

Performance Management and ISO 9001

Ratings:

4.0

(2)
|Views: 1,730 |Likes:
Published by mazheroe

More info:

Published by: mazheroe on Aug 08, 2008
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

08/12/2012

pdf

text

original

 
AN
INTEGRATED
MODEL
FORPERFORMANCE
MANAGEMENT BASED
ON
SO
9000
AND
BUSINESS
EXCELLENCE
MODELS
ShannonMacey
Submitted
in
partial
fulfhent
of
the
requirements
for
the
degree
of
MASTER
OF
APPLIED SCIENCE
Industrial
Engineering
at
DALHOUSIE
UNIVERSITY
Halifax,
Nova
Scotia
August,
2001
Copyright
by
Shannon
Macey,
2001
 
National
Library Bibliothèque
nationale
du
Canada
Acquisitions
and
Acquisitions
et
Bibfiographic
Services
senrices
bibliographiques
395 WeUington
Street
395.
rue
Wellington
OltawaON
KlAON4
Ottawa
ON
K1A
W
Canada
Cam&
The
author
has
granted
a
non-
exclusive licence allowing
the
National Library of
Canada
toreproduce, Ioan, distribute or
sell
copies of
this
thesis
in
microfom,paper
or
electronic formats.The
author retains
ownership
of
the
copyright
in
this
thesis.
Neither
the
thesis
nor
substantial
extracts
fkom
it
may
be
printed
or
otherwise
reproduced without
the
author's
permission.
L'auteur
a
accordé une licence nonexclusive
permettant
à
la
Bibliothèque
nationale
du
Canada dereproduire, prêter,
distribuer
ou
vendre
des copies
de
cetie
thèse
sous
la forme de microfiche/film, dereproduction
sur
papier
ou
sur
format
électronique.L'auteur conserve la propriété
du
droit
d'auteur
qui
protège
cette
thèse.
Ni
Ia
thèse
ni
des extraits substantielsde celle-cine
doivent
être
imprimés
ou
autrement reproduits
sans
sonautorisation.
 
Table
Of
Contents
List
of
Figures
...................
.............................m....~.........em...........................~.........
List
of
Abbreviations
....-.m.....m~....m~m~*-~~~m-.~mm~~~m~~~~~~~~m~~oooo
i
1.0
Introduction
...................
.......~.......o...~....~....ooo..~~~.e...............................~e...o......
Performance Management
......
....
.
.........................................................................................
.
.....
Models for Performance Management
.
.
.
...
.
.
.
4
Performance Measurement
.........................................
...
.............................................
5
Performance Management in
R&D
.............................
,..
...
............
..................
.........
Case
Study
Organisation
(CSO)
...............................
,.
.........
..................................
.
9
Ornanisation
of
the Thesis
.............................................
....................................
.
10
2.0
Literature
Review
.............
...............*................~o.....sm..........*.~*...........*........~...
2
2.1
Introduction
...............................
........
............................
.........
..............
...............
.
.
.
12
2.2
Performance Management
................................
.
..........
....
.................
.
..............12
2.2.1
Models for
Performance
Management
.....
...........................
.......................................
.
13
2.2.2
Performance Measurement
.
.
.
.
.
-27

Activity (12)

You've already reviewed this. Edit your review.
1 hundred reads
1 thousand reads
Basuki Rahardjo liked this
aryan00712 liked this
aryan00712 liked this
aduraidi liked this
sareenpriya liked this
popiiiiiiiii liked this
malawi200 liked this

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->