High Quality
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P
ROJECT
Q
UALITY
M
ANAGEMENT
CHAPTER
9
CHAPTER 9 QUALITY CHAPTER REVIEW
K
EY
T
ERMS
•
Benchmarking
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Benefit/cost analysis
•
Checklists
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Continuous processimprovement
•
Control charts
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Cost of non-conformance
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Cost of quality
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Design of experiments
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Flowcharting
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Histogram
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ISO 9000
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Operational definitions
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Pareto diagrams
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Process adjustments
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Quality assurance
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Quality audits
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Quality control
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Quality management plan
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Quality policy
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Run chart
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Scatter diagram
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Statistical sampling
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Trend analysis
S
IGNIFICANT
C
ONCEPTS
•
The project manager takes care of the total quality management of theproject. The quality expectation of the project originates from therequirements of the customers and stakeholders.
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The quality control of the project is integrated with the quality assuranceprogram of the performing organization. The project manager ensuresthat this happens and must be on top of it.
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It is advisable to plan quality into a project, rather than inspect if qualityis in the product. So, the first approach is to plan the quality of theproduct before it is produced.
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The project team must be responsible for the quality deliverable of theproject.
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The project can be stopped based on the organization’s quality threshold.
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Quality is continues planning to ensure that the required quality ismaintained.
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Quality assurance ensures that quality requirements are maintained on allparts of the project deliverables.
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Quality assurance ensures that quality planning? is implemented on theproject.
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