the creation of organizational charts fromthe top management to the lowermanagement.It basically implies the creation of organizational charts from the topmanagement to the lower management.“…we raise some of them above others inranks, so that some may command workfrom others….”The Holy Quran has also laid down theinstitutional framework for putting thisgolden rule into practice:1.Obedience and Respect for Authority;2.Principles of Equal Opportunities; and3.Motivation and Commitment.
OBEDIENCE AND RESPECT FORAUTHORITY
Obedience and respect for authority is thebasic fundamental requisite for taking workfrom others and getting it done. Workingthrough people actually presupposes thewillingness of people to obey. It is thereforenecessary for those people who are giventhe job to complete a task to obey all legaland reasonable orders and perform itresponsibly, as Holy Quran instructs:
“Obey Allah and HisMessenger and those in positionof authority among you.”
This Ayat is a commandment and not a plea.To be a good Muslim, it is incumbent uponthe believer to observe the ruling withwillingness and honesty. When this spirit of voluntary obedience is instilled in the mindof an employee, the scope of the hierarchyas envisaged by the Ayat is strengthened[43:32]. Needless to say, without the spiritof voluntary obedience among those whowork, the creation of hierarchy will not serveany purpose.
JOINT CONSULTATION & TEAMWORK
The modern world realized the importanceof joint consultation (Shura) and team-workwhen the Japanese based its managementstyle on it and proved to the world of itseffectiveness.The Holy Quran advocates for this concept:
“...and those who dotheir work through mutualconsultation.”
“…pass over (theirfaults), and ask for (God's)forgiveness for them; andconsult them in affairs (ofmoment). Then, when you havetaken a decision put your trustin God, for God loves thosewho put their trust (in Him).”
PRINCIPLE OF EQUALOPPORTUNITIES
The principle of equal opportunitiespostulate that all members of an organizationshall have equal and fair chances to grow,contribute, and be rewarded accordingly.The Holy Quran emphasis this golden rule:
“O people We createdyou from a single male andfemale couple and then dividedyou in nations and tribes sothat you may recognize oneanother. “Verily the mosthonorable among you in thesight of Allah is he who ismost righteous of you.”
Our beloved Prophet Muhammad (P)expounded the verse for us on the occasionof Hajat-ul-Widaa, in the following words:
“In the light of this Quranicverse no Arab has anysuperiority over a non-Arabnor does any non-Arab have anysuperiority over an Arab.Neither black is superior towhite nor white is superior toblack. Of course, if there isany criterion of superiorityand respectability in the sightof Allah, it is Taqwa(righteousness).”
These words suggest that despite the factthat we are all equal, human beings canexcel over one another in certain aspects of life. One such aspect could be in terms of righteousness.There can be no better pattern for equalopportunities than the one spelled out bythe above Quranic Ayat. In the realm of management, it would mean that the criteriafor entitlement to any benefit, reward,position, or status shall be such that any onehaving requisite qualifications andexperience should have equal opportunityto achieve it. This will obviously go a longway towards maintain the requisite degreeof harmony in the work environmentconducive to the smooth working of themanagement process.
MOTIVATION & COMMITMENT
Making people what they are supposed todo requires a certain degree of commitmentwhich can only be achieve throughmotivation. It is an established fact that theway a Manager behaves or deals with thesubordinates determines the level andvitality of their motivation and commitmentto a great extent.The Holy Quran too speaks about this goldenrule:
“(telling the Prophet)If you had been stern and fierceof heart they (the companionsand followers) would havedisappeared from around you.So pardon them and askforgiveness for them and consultthem in the conduct of affairs”
This beautiful ayat emphasizes upon twoaspects: one, that compassionate andsympathetic behavior towards companionsand followers, and second, the adoption of participatory approach when dealing withthem i.e. consulting them, is the mosteffective way of management. If this goldenrule is not observed then “they will disappearfrom you” i.e. they won’t pay attention norany interest in you or what your work entails.Both these golden rules play vital role in themotivation of subordinates and inculcatingin them the spirit of commitment andpassion for work.
THE CORNERSTONE OF TOYOTA’SSUCCES: ELIMINATION OF WASTE
Wastage—either in terms of: material,human capital, energy, machine utilization,or processing time, creates inefficienciesresulting in the increase of costs andconsequent decrease in profits.The Holy Quran has spoken against wastage
Continuous and aggressive pursuit of wastage elimination led Toyota tobecome one of the most efficientmanufacturing organizations in theworld. The Holy Quran had alreadyspoken against wastage and lavishexpenditures, It says: (17:26-27, 7:31)“…waste not in the manner of aspendthrift.”
| January ‘0848