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Table Of Contents

1. TIPOS DE QUARTOS
3. TARIFAS E DESCONTOS
4. REGISTRO DE HÓSPEDES
5. FORMAS DE PAGAMENTO E GARANTIA DE ESTADA
6.DESIGNAÇÃODOQUARTO
7. DIFERENTES TIPOS DE RACKS UTILIZADOS
8. CARTÃO DE BOAS VINDAS
9. GUARDA DE BAGAGENS
10. LIVRO DE RECLAMAÇÕES
11. ACOMPANHAMENTO AO QUARTO
12. PROCEDIMENTOS ADMINISTRATIVOS
13. ABERTURA DE CONTAS
14. SITUAÇÕES ESPECIAIS DURANTE O CHECK-IN
15. COMUNICAÇÃO E COORDENAÇÃO COM OS OUTROS SERVIÇOS DO HOTEL
16.ROUBOS
17.SUICÍDIOS
18.PROBLEMASCOMESTRANGEIROSNOHOTEL
19.PRESENÇADEPROSTITUTASOUACOMPANHANTES
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RECEPÇÃO

RECEPÇÃO

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Published by Marcus Ambra

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Published by: Marcus Ambra on Jan 07, 2011
Copyright:Attribution Non-commercial

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04/09/2013

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