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failure to which may result in limitation on usage of the M-PESA Service, suspension or termination of the account.3.6.
You must not maintain more than two M-PESA Accounts. If at the time of commencement of these Terms andConditions you maintain more than one M-PESA account,Safaricom shall reserve the right to migrate one account tothe next tier requiring enhanced due diligence (including thesubmission by you of additional documentation as may berequired) and to close any extra accounts.3.7.
The account remaining on the first tier shall be limited tosuch annual Transaction limits as Safaricom may in its solediscretion, determine which, when exhausted, shall render the account terminated and all excess balances thereinmoved to the next tier account.3.8.
Accounts on higher tiers shall have higher annualTransaction limits as may be determined by Safaricom.3.9.
No interest will be paid on any funds held in your M-PESAAccount.3.10.
Subject to Safaricom’s due diligence and vetting, you mayobtain an official statement of your M-PESA Account fromany Safaricom retail centre for which you may be charged afee. An official statement of account shall be conclusiveevidence of the Transactions carried out on your M-PESAAccount during the period covered in the statement.3.11.
For the avoidance of doubt Safaricom shall not be obliged toadduce evidence in any civil or criminal court in relation tothe contents of any statement obtained from a retail centrepursuant to clause 3.10.4.
Safaricom recognizes the importance of protecting theprivacy of all information provided by users of M-PESA. Thisstatement is meant to affirm our utmost respect for your rights to privacy.4.2.
Safaricom collects personally identifiable information that weuse to profile M-PESA Users and administer individual M-PESA accounts, update M-PESA databases, and provideUser support.4.3.
Save as provided hereunder, Safaricom does not share your personal information with unauthorized persons andadequate safeguards have been put in place to preventunauthorized access and to ensure confidentiality of your personal information.4.4.
You acknowledge that by using the M-PESA Services, someof your personal information will be passed on to any personwhom you receive E-Money from, or send E-Money toand will be available to any third party involved in theoperation of the service including without limitation, M-PESA Agents, ATM Switch providers and VodafoneGroup Services.4.5.
You accept that Safaricom shall have the right tomonitor your account usage and may disclose personalinformation to local law enforcement or investigativeagencies or any competent regulatory or governmentalagencies to assist in the prevention, detection or prosecution of money laundering activities, fraud or other criminal activities;4.6.
Safaricom employees who handle personal informationare under an obligation to treat it confidentially and maynot disclose it to unauthorized third parties. Safaricomemployees are also responsible for the internal securityof the information. Employees who violate Safaricom’sprivacy policies are subject to a range of disciplinaryactions.4.7.
Any person submitting any information to Safaricomthrough the M-PESA System may be granted accessrights to that information. Safaricom has developedsystems that enable access and correction of information submitted to it.5.
Acceptable Account Usage:
After your account has been opened and activated, youwill be able to initiate the following Transactions:5.1.1
load E-Money through a participating Agentoutlet;5.1.2
send E-Money to and receive E-Money fromother users;5.1.3
withdraw Cash from your Account throughparticipating M-PESA Agents;5.1.4
withdraw Cash from your Account throughparticipating ATM networks;5.1.5
buy Safaricom Prepaid Airtime;5.1.6
pay utility bills or make one-off or periodicpayments or remittances to participating utilityproviders, financial institutions charityorganisations, etc.;5.1.7
pay for goods purchased from participating“Buy Goods” merchants;5.1.8
manage your Account (e.g. check balanceinquires, change PIN, etc.); and5.1.9
any other Transactions as may be introducedby Safaricom or financial institution partnersfrom time to time.