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Case Studies Aviation Electronics Leader Soars with XML

Case Studies Aviation Electronics Leader Soars with XML

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Published by: jasitis on Aug 10, 2008
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08/27/2010

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 Customer Case Study
All contents are Copyright © 1992–2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of 3
Aviation Electronics Leader Soars with XML
Rockwell Collins deployed ACE XML Gateway to enhance customer support portal andincrease client satisfaction.
Business ChallengeEXECUTIVE SUMMARY
ROCKWELL COLLINS
 Aviation
 Cedar Rapids, IA
 17,000
BUSINESS CHALLENGE
 Need to enhance services portal to meetcustomer expectations and increasesatisfaction levels
NETWORK SOLUTION
 Deployed XML Web services solution toenhance customer service portal
BUSINESS RESULTS
 Developed required services within twomonths
 Immediately identified development costsavings of US$70,000
 Secured connections between portal andback-end servers
 Exceeded customer expectations
Rockwell Collins is a worldwide leader in the design,production, and support of communication andaviation electronics for commercial and governmentcustomers. The company’s 17,000 employees in 27countries deliver industry-leading communication,navigation, surveillance, display, flight control, in-flight entertainment, information management,maintenance, training, and simulation solutions for commercial airlines and allied military aircraft.In an effort to continuously improve service providedto customers and partners, Rockwell Collins’Manager of Web Delivery, Shawn Fergason,proposed the creation of a service-orientedarchitecture based on Web services. His proposalleveraged XML and Web services to provide areusable and interoperable method for deliveringinformation via the company’s portal infrastructure aswell as directly by the company’s customers andpartners systems. Specifically, Rockwell Collins needed to provide a real-time repair status andrepair initiation service in addition to the service already provided via the company’s customer portal. Fergason was tasked to lead the initiative that would offer their clients the level of supportthat they need to conduct business with a competitive advantage.Rockwell Collins needed to augment their portals with system-to-system information deliverycapabilities to meet customer expectations, and implement an architecture for future growth. Initialdrivers included customer demand for direct system-to-system access to information on repair scheduling, status, and inventory availability in real time, 24 hours a day. Those same services,accessing SAP and custom programs, would then be available for direct connections by RockwellCollins’ customers’ computers. With a global security-sensitive clientele, Rockwell Collins neededto be able to securely and rapidly meet the needs of all customers at all times.There were three main issues Fergason needed to address in this project:
 
Authenticating users and the portal to help ensure that private information is shared onlywith appropriate users
 
Protecting the privacy of information between the portal and the back-end systems includingSAP and custom programs
 
 
Customer Case Study
 
Mediating between the portal’s preferred formats/transports and the different back-endsystems’ expectations.
Network Solution
Rockwell Collins selected the Cisco
®
ACE XML Gateway to power their service-orientedarchitecture and give their customers the real-time information exchange that they needed tosucceed. Not only did the Cisco ACE XML Gateway meet all of the technical requirements for theproject, Cisco could also meet the project’s aggressive time frame. Rockwell Collins was alsoimpressed with the Gateways’ scalability, viability, and policy workflow feature. The Cisco ACEXML Gateway rapidly enables networks for faster service availability, robust security, andtransparent interoperability. Rockwell Collins deployed Cisco ACE XML Gateways in their DMZ for comprehensive deep XML message inspection and security, access control, and threat defense.The Cisco ACE XML Gateway also accelerates authentication and authorization functions, whilecentralizing Identity and Access Management (IAM) integration and delivering high-performancemessage-processing power.Cisco’s patented deep-message inspection provides continuous acceleration with robust perimeter and internal security, accelerates message processing, and enforces security based on content aswell as context. Cisco’s service virtualization enables Rockwell Collins to rapidly deploy serviceswith unlimited virtual interfaces to a single service, and also helps secure and controlled routing tothese services.
“We’ve already made Cisco a foundational piece foreverything [XML-based] we do; we use it for internal andexternal services. We want to start with everything beingmanaged, everything secure, everything inspected, andif we need to expose that service to an external partnerit’s ready to go. The Cisco ACE XML Gateway will be afundamental part of our infrastructure going forward.”
 —Shawn Fergason, Manager of Web Delivery for the e-business organization, Rockwell Collins Inc.
Business Results
Within two months, Fergason’s team developed the required services. Within six weeks, the CiscoACE XML Gateway was installed, and the services were deployed, tested, and exposed as secureproduction services. Using the Cisco ACE XML Gateway, Rockwell Collins is able to create SecureSockets Layer (SSL) connections between the portal and back-end servers; authenticate andauthorize back-end system access; and accelerate XML processing by offloading XML validationand transformation. This was accomplished with no changes to their back-end servers. As a resultof this new architecture, Rockwell Collins identified an opportunity to eliminate the development of duplicate capabilities that resulted in saving the company approximately US$70,000 indevelopment costs.
All contents are Copyright © 1992–2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 2 of 3

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