Virgin Mobile Questionnaire

Questionnaire

In order to find out more about peoples opinions on both Motorola and Virgin
mobile phones, this questionnaire has been distributed to users of these phones
and phones of other network providers and manufacturers. The responses in which
are received from this questionnaire will contribute to a wider understanding of the
main problems of these phones and will greatly help to further pursue the issue. All
responses and answers shall be greatly appreciated and used in hope to resolve the
main issues and to assist in the completion of the report on Motorola Virgin L6
Mobiles.

1. How old are you?

<18 18-26 26-40 40-60 60>

2. Are you a regular mobile phone user?

Yes No

3. What do you do which requires your mobile?

General Use Business College/Uni Other

4. Which mobile network do you use?

Orange Virgin Vodaphone T-Mobile O2 3 Tesco Other

5. What causes the main problems with your mobile?

Battery lifetime Signal strength Tariffs Other

6. Expand on the main problem this causes.

..................................................

7. When faced with these problems, who did you contact?

No-one Virgin Customer Care Unaware of who to contact

8. What method did you use to contact?

Internet Mail Phone Other

9. How was the customer care service dealt with?

Poorly Adequately Average Great Outstanding N/A

10. Do you usually complain when something Is inadequate or you have a
problem?

Yes No

11 . If you have any knowledge of the virgin network what is your opinion
on this?

.........................................

12 . Compared to the network provider you currently use, from your

knowledge how does virgin compare?

Poor Below Average Average Good Excellent

13 . On Average how long does your mobile battery last once fully
charged?

Less than a day A Day A Couple of Days A Week

14 . Do you find the signal strength of your phone adequate for what you
require?

Yes No

15 . Do you find the battery life of your phone adequate for what you
require?

Yes No

16 . Any further comments on the adequacy of your phone and

Network provider?
..................................................

Thank you for taking your time to complete this questionnaire. We hope to use this
information in aid of creating a better understanding of the virgin mobile network
and to help highlight to the company the main problems associated. Thank you.