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Table Of Contents

1. Introduction to 3CX Phone System for Windows
What is 3CX Phone System for Windows?
Benefits of an IP Phone System / IP PBX
How an IP Phone system works
SIP phones
Software based SIP phones
Hardware based SIP Phones
Analogue phones / Fax machines using an ATA adapter
3CX Phone System editions
What’s new in 3CX Phone System V9?
All versions
Small Business, Pro and Enterprise editions
3CX Training
3CX Help pages
2. Installing 3CX Phone System for Windows
System requirements
Run set-up
Run the 3CX Phone System configuration wizard
Upgrading from a previous version of 3CX Phone System
Activating 3CX Phone System
Firewall configuration
3CX Phone System behind a NAT / firewall
The 3CX Extension user manual
The 3CX Assistant
System prompts
3. Creating Extensions
Adding Extensions
User and Authentication information
Voice mail options
Forwarding rules
Configuring the SIP phones
Importing extensions
Testing your setup
1. Check Phone System status with the status monitor
2. Place a call to another extension
3. Troubleshooting tips
4. Phone Provisioning
How provisioning works
Step 1 – Configuring the extensions for provisioning
Configuring provisioning of 3CX Phone / 3CX Assistant
Step 2 – Configure the phone to retrieve the configuration file
Specifying the provisioning URL via the phones web interface
Specifying the provisioning URL via DHCP option ‘66’
Provisioning URL
Provisioning 3CX Phone / 3CX Assistant
Phone provisioning templates
Re-provisioning the phones
Monitoring your IP phones
5. Adding PSTN line(s) via a VOIP Gateway
What is a VoIP Gateway or VoIP add in card?
PSTN line configuration overview
Step 1: Create the PSTN gateways in 3CX Phone System
Step 2: Configure the VoIP gateway
Generating a configuration file
Configuring the PSTN Interface
6. Adding lines hosted by a VOIP Provider
Requirements for using a VOIP provider
Step 1: Create an account with a VOIP Provider
Step 2: Add the VoIP provider account in 3CX Phone System
Specifying a STUN server
DID’s and VoIP providers
7. Creating Outbound Call Rules
Creating an outbound call rule
8. The 3CX Assistant
Deploying 3CX Assistant
Updating 3CX Assistant network wide
Using 3CX Assistant
Grouping & Assigning Rights
The Management Extension group
Configuring additional connections
9. The Digital Receptionist / Auto attendant
Recording a menu prompt
Recording the prompt in Windows Sound Recorder
To record the prompt in Windows Sound Recorder:
Creating a digital receptionist
Allowing callers to dial a known extension directly
Call By Name
Self-identification Message
How it works
10. Adding DID numbers / Inbound Rules
DID numbers and 3CX Phone System – How it works
Adding DID’s
Using DID’s with a VoIP provider account
Troubleshooting DID lines
11. Ring groups, Call Queues, Paging / Intercom
Ring Groups
Paging / Intercom (Paid editions only)
Call Queues (Paid editions only)
12. Call conferencing
Configuring conferencing
Creating a call conference
13. Generating Call Reports
Reports available
14. Connecting 3CX Phone Systems
Creating a bridge
Calling a party on the other 3CX Phone System
15. Using the tunnel for remote extensions
Configuring the tunnel
Step 1 – Configure the PBX
Step 2 – Configure the Firewall
Step 3 Configure 3CXPhone
More information
Using the tunnel with IP hard phones
16. Backup and Restore
Scheduling a backup
Importing Phonebook entries
Using the Phonebook
19. Monitoring your Phone System
Things to monitor
Systems extensions status
Windows events
Monitor IP’s of gateways and phone system
20. Troubleshooting & Support
Configuration guides
Knowledge base / Help page
Request support via our support system
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Published by Anghel Mihai

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Published by: Anghel Mihai on Jan 15, 2011
Copyright:Attribution Non-commercial


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