1.0 Learning Organisational Behaviour and its Importance
Organization Behaviour is a study and application of knowledge about how individuals andgroups in an organization re act or in other words behave at any given point of time. The Studyon Organisational Behaviour widens its area to Change, Leadership and Human Behaviour. Andits key function is to enhance relationships by fulfilling Organisational, Social and Humanobjectives.Today organizations are thriving to enhance their core competencies towards a better success andits strategies are directed towards building a “positive psychological human capital” which inturn would be the key in fulfilling its shared vision and its objectives. Hence it is essential for mangers to have an in-depth knowledge in understanding what Organisational Behaviour (OB) isall about
As managers it is vital to posses’ Technical skills, Human skills and Conceptual skills in order tostudy human behaviour such people skills are of utmost important to predict what people do inan organization and how much the behavioural patterns create an impact on organizational performance.E.g. a manager possessing technical skills will not be sufficient in handling employee’sGrievances, employee moral etc… hence he needs to develop his soft skills to tackleemployee conflicts.Human Capital is considered to be an important asset for any organization, ensuring that staff moral, work ethics, employee satisfaction is in favourable to the orgnasiation in order to thriveresults.E.g. One of UK’s Richest Millionaire and Entrepreneur of Virgin Airlines, RichardBrandson, in his own words says that
“Employees are first, then the customers”.
He argues that primarily the employees need to be treated well and be satisfied; this would inturn lead to better services to customers benefiting the organization as a whole.