Dispute over pair of pants ends in amulti-million dollar court case.
Washington judge, Roy Pearson, takessome suits to a shop called CustomCleaners. He wants them to do somealterations. Two days later, JudgePearson returns. Custom Cleanershand over his garments. The businesstransaction is completeBut according to Judge Pearsonsomething is wrong. And he is veryupset‘They tried to give me a pair of charcoal grey trousers,’ a tearfulPearson later tells a court. ‘My pantshad had red and blue stripes!’ At the time he asks for the fullprice of his suit. ‘It cost over $1,00dollars!’
Custom Cleaners are a small familybusiness. They don’t want to pay$1,000. They insist the grey trousersare the ‘lost’ ones. ‘These are thepants you gave us!’ they say. Judge Pearson disagrees. He goesto court to claim compensation. Nowhe wants more than $1,000. In fact heasks for US $65 million.You might think $65 million buys alot of trousers. You could buy atrouser factory and still have plenty of change. So how did Judge Pearson justify his claim?His case is that the CustomCleaners have not honoured the‘Satisfaction Guaranteed’ sign abovetheir counter. This has caused JudgePearson ‘mental suffering,inconvenience and discomfort’.Naturally, it will take millions of dollars to rebuild his life.Plus there are his legal costs. Judge Pearson has hired himself as alawyer. And he doesn’t come cheap!
The judge in the case rules in favourof Custom Cleaners. She dismisses Judge Pearson’s claim as frivolous.‘Satisfaction guaranteed,’ she writes in her ruling, does not apply to‘a customer’s unreasonable demands.’
- changes to size
- ask for
- money to pay for loss
- unserious, silly
- trousers (US) underwear (UK)
- vertical lines
The Wrong Trousers?