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Resume J Daniel Oblak

Resume J Daniel Oblak

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Published by J. Daniel Oblak
Current resume - seeking new employment as a technical support and user training specialist.
Current resume - seeking new employment as a technical support and user training specialist.

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Categories:Types, Resumes & CVs
Published by: J. Daniel Oblak on Jan 24, 2011
Copyright:Attribution Non-commercial

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02/11/2015

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J.
 
D
ANIEL
O
BLAK
 
O’Dell
 Lane, Greenwood, IN 46143  jdoblak@gmail.com,
 
317-345-7006 mobile
 
SUMMARY
Technical expert supporting local, distributed and remote-access environments. A true business partner who creates useable and budget-conscious solutions to meet organizational goals. Possesses strengths in troubleshooting, user training, and process documentation.
TECHNICAL SKILLS Multiple Platforms
Windows, MacOS, Ubuntu Linux, Android
Business Applications
Microsoft Office, OpenOffice, Adobe Acrobat, AppleWorks, FileMaker Pro
Cloud Productivity
Google Docs, Salesforce.com, Symantec MessageLabs
Design Tools
 Adobe Creative Suite, GIMPshop, GraphicConverter, Audacity, Paint.NET
Enterprise Telephony / VOIP
Interactive Intelligence, Cisco, Nortel, Lucent Phone Systems
Web Design / CMS
HTML, WordPress, SharePoint, FTP, RSS
Remote Access / Support
VPN, Citrix, VNC, LogMeIn, GoToMyPC, TeamViewer, Remote Desktop, DameWare
Live Conferencing
Cisco MeetingPlace, Microsoft LiveMeeting, Skype, WebEx, GoToMeeting
Audio / Video
Nonlinear editing, live event staging, podcasting
PROFESSIONAL EXPERIENCE AUTHOR SOLUTIONS, LLC
, Bloomington, IN
2011
 –
 2015
 
Help Desk Staff
 
Served on a local team to support staff at four U.S. locations and one overseas.
 User account administration in Active Directory/Exchange, Salesforce CRM, Interactive Intelligence VOIP
 User documentation and training; remote support of satellite offices and at-home staff
 Hardware deployment, troubleshooting and maintenance
NATIONAL COLLEGIATE ATHLETIC ASSOCIATION (NCAA)
, Indianapolis, IN
2001
 –
 2010
 
Technical Coordinator 
 Senior Technician on team of five, providing first-line technical support for 550 users via web-based help desk tickets, phone, and after hours escalated issues. Remote access support via Citrix, Cisco VPN, dial-up, and Exchange / Outlook Web Access for both standard operations and disaster management.
T
ECHNICAL
S
UPPORT
 
 Primary Support Technician for MacOS; supported Parallels Desktop virtualization and Adobe Creative Suites.
 Phone system administrator for traditional PBX and voice mail system; managed punch-downs in closets
 Migrated and updated users to Macintosh 9/X, Windows 2000/XP/Vista, Microsoft Office 98/2000/XP/2003/2007.
 Set up and supported IT needs at tradeshows and sporting events; included remote office and interactive kiosks in both secure and public settings. Included NCAA Annual Convention, 2003 - 2010, NCAA College World Series, 2004 - 2009; NCAA Men's / Women's Basketball, Men's Baseball Selections, 2004 - 2010
P
ROJECT
D
EVELOPMENT
 
 Documented traditional legacy PBX configuration and assisted in training 550 end users for Cisco VOIP migration at home and three remote offices.
 Launched first official organizational blog and podcast with iTunes integration at DoubleAZone.com that promoted community mission to a new audience. Customized environment, theme, graphics, and live podcast player.
 Led staff intranet initiative to standardize information sharing, reduce paper waste and duplicated effort. Trained other departments in FrontPage and web design concepts. Assisted migration of content to new SharePoint site.
 Authored 'EZGuides' concept of highly-illustrated, limited-length user documentation, reducing support call traffic.
 
Reduced turn-around time for software installs with custom Active Directory group.
 

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