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Implementing a Service Catalog – 5 Top Tips by Sharon Taylor

Implementing a Service Catalog – 5 Top Tips by Sharon Taylor

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Published by AxiosSystems
Service Catalog: Are you the Master or Slave?

This white paper by Sharon Taylor (Chief Architect of ITIL® V3) explores the art of Service Catalog Management, how to create, and how not to create one, the challenges, benefits and 5 top tips on setting it up and improving it.
Service Catalog: Are you the Master or Slave?

This white paper by Sharon Taylor (Chief Architect of ITIL® V3) explores the art of Service Catalog Management, how to create, and how not to create one, the challenges, benefits and 5 top tips on setting it up and improving it.

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Published by: AxiosSystems on Jan 24, 2011
Copyright:Attribution Non-commercial

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05/12/2014

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axiossystems
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 White Paper
Service Catalog: Are you the Master or Slave?
A White Paper by Sharon Taylor, Aspect Group Inc.
This white paper explores the art o Service CatalogManagement, how to create, and how not to create one,the challenges, benets and 5 top tips on setting it up andimproving it.
 
www.
axiossystems
.com
Service Catalog: Are you the Master or Slave?p3
Foreword4What is a Service Catalog?5Why is a Service Catalog important?9Challenges o setting up a Service Catalog10Industry best practice – some practical advice11Getting started or improving a Service Catalog12A real lie example13Return on Investment (ROI)155 tips or implementing a Service Catalog15About Axios Systems16
Copyright Notice
© Copyright Axios Systems 2009. The inormation, which is contained in this document, is the property o Axios Systems. Thecontents o the document must not be reproduced or disclosed wholly or in part or used or purposes other than that or which it is sup-plied without the prior written permission o Axios Systems.
 Table of Contents

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