ASIA’S LATIN GAMBIT
There’s a long way to go, but Latin America could become a substantial air cargo market for Asia, and viceversa. Michael Westlake reviews developments and prospects for the sub-continent and its partners.
BONDING IN BREMEN
The mid-sized forwarder Röhlig Holding GmbH began collaborating with Air France-KLM Cargo in 2006.CEO Quentin Lacoste explains how the partnership is progressing and where it is headed.
Corporate social responsibility has become a mantra for any business that wants to look good for its clientele.But some firms have been embracing this concept for years. Philips, the Dutch electronics firm, is such achampion.
IN ONE VOICE
When AF-KL Cargo was formed, two distinct customer service groups were merged into a single organization.Cultural instructor Sandra Tagand is now teaching the combined staff how to speak with one voice.
INSIDE AN ENIGMA
Russia’s airfreight market is gaining momentum as its economy expands beyond the role of natural resourcesupplier, to become a global manufacturing base supported by a large consumer population.
THE RENAISSANCE MEN
Despite predictions that the rise of multinational logistics and forwarding groups would usher in the demise of smaller outfits, many are still flourishing thanks to specialization, flexibility, and dedication to personal service.
NEWS & DATELINES
A WEEK IN THE LIFE OF PHILIPPE ROCHAT
COUNTRY FILE: ITALY
INFORMATION AND COLOPHON
COVER IMAGEWarehouse of automobile engine blocks
© Keith Dannemiller/Alamy
Quentin Lacoste, page 14Bright Ideas, page 16Multinational logistics,page 24
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