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Service Management - Fitzsimmons,Fitzsimmons - 10 Project-0010

Service Management - Fitzsimmons,Fitzsimmons - 10 Project-0010

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Published by Sid Black

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Published by: Sid Black on Jan 26, 2011
Copyright:Attribution Non-commercial

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01/15/2013

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Managing Service Projects
 
 
Learning Objectives
„
Describe the nature of project management.
„
Illustrate the use of a Gantt chart.
„
Construct a project network.
„
Perform critical path analysis on a project network.
„
Allocate limited resources to a project.
„
Crash activities to reduce the project completion time.
„
Analyze a project with uncertain activity times.
„
Use the earned value chart to monitor a project.
„
Discuss the reasons why projects fail to meetperformance, time, and cost objectives.
 
 
The Nature of ProjectManagement
„
Characteristics of Projects
: purpose, life cycle,interdependencies, uniqueness, and conflict.
„
Project Management Process
: planning (work breakdownstructure), scheduling, and controlling.
„
Selecting the Project Manager 
: credibility, sensitivity,ability to handle stress, and leadership.
„
Building the Project Team
: Forming, Storming, Norming,and Performing.
„
Principles of Effective Project Management 
: direct peopleindividually and as a team, reinforce excitement, keepeveryone informed, manage healthy conflict, empowerteam, encourage risk taking and creativity.
„
Project Metrics
: Cost, Time, Performance

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