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Service Management - Fitzsimmons,Fitzsimmons - 12 Demand-0012

Service Management - Fitzsimmons,Fitzsimmons - 12 Demand-0012

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Published by Sid Black

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Published by: Sid Black on Jan 26, 2011
Copyright:Attribution Non-commercial

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08/18/2013

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Managing Capacity and Demand
 
 
Learning Objectives
x
Describe the strategies for matchingcapacity and demand for services.
x
Recommend an overbooking strategy.
x
Use Linear Programming to prepare aweekly workshift schedule.
x
Prepare a work schedule for part-timeemployees.
x
Use yield management.
 
 
Strategies for Matching Supplyand Demand for Services
 
DEMANDSTRATEGIESPartitioningdemandDevelopingcomplementaryservicesEstablishingpriceincentivesDevelopingreservationsystemsPromotingoff-peakdemandYieldmanagementSUPPLYSTRATEGIESCross-trainingemployeesIncreasingcustomer participationSharingcapacitySchedulingwork shiftsCreatingadjustablecapacityUsingpart-timeemployees

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