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Comarch Self Care Version 6.6 Has Been Launched

Comarch Self Care Version 6.6 Has Been Launched

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Comarch has introduced the new version of its Self Care product, with additional functionalities. Comarch Self Care is a web self-service portal enabling communication service providers to reduce customer service costs and increase customer satisfaction. It answers the needs of the consumer and SME markets, while the Corporate Self Care product provides advanced features for enterprises.
Comarch has introduced the new version of its Self Care product, with additional functionalities. Comarch Self Care is a web self-service portal enabling communication service providers to reduce customer service costs and increase customer satisfaction. It answers the needs of the consumer and SME markets, while the Corporate Self Care product provides advanced features for enterprises.

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Published by: Comarch Telecommunications Business Unit on Jan 27, 2011
Copyright:Attribution Non-commercial

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01/27/2011

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Press release, Krakow, January 25th, 2011COMARCH SELF CARE VERSION 6.6 HAS BEEN LAUNCHEDComarch has introduced the new version of its Self Care product, with additionalfunctionalities.Comarch Self Careis a web self-service portal enabling communication service providersto reduce customer service costs and increase customer satisfaction. It answers the needs of theconsumer and SME markets, while theCorporate Self Careproduct provides advanced features forenterprises.
 
Comarch Self Care
enables consumers and small businesses to browse their bills and usage, manage their services,and modify personal information without the assistance a call center agent. It helps service providers get closer totheir customers and deliver non-interfering, relevant messages.
Comarch Self Care
has already been implementedat: Bite Latvia and Lithuania, OnePhone, Germany, KPN, The Netherlands, Auchan Telecom, France or 6GMOBILE,The Netherlands.
Key improvements introduced in Comarch Self Care 6.6 include:
 
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Ability to define additional user relationships in residential and SME segments - e.g. household, family
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User profile advanced management (making it easy for customers to grant suitable rights to others)
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Notifications/escalations - specific alerts can be created on the basis of rules or events, e.g. when a new invoice iscreated
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More automated configuration (added generic overview display and generic contracting, which allowsimplementation of the system in less than 10 weeks)
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Case management and order basket improvements - possibility of painless integration with external workflowengine through ESBPawel Lamik, CRM and Self Care product manager, at Comarch's telecommunications business unit,said: We are devoted to constantly improving and developing our products based on both customerdemand and the innovative ideas of our employees. Our customers - communication service providers -can now implement a state of the art self-service portal for end-users significantly faster. The newfeatures now offer even more value to the users in terms of convenience and flexibility in using theportal." 
Comarch Corporate Self Care
provides online ordering, data management and reporting for corporate customers.It is also a telecom expense management solution, increasing the value of a service provider's offer. Managers of anenterprise customer can set spending limits for their employees and receive notifications when the limit is exceeded.By making use of virtual hierarchies, the company can delegate responsibility for the management and control of costs and services to middle and lower management.
Related resources:
 
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Leaflet - Comarch Self Care
 
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Lealfet - Comarch Corporate Self Care
 
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Case Study - End to End MVNO Solution at Auchan Telecom, France
 
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Case Study - BSS Suite at Cablevision de Saltillo, Mexico
 
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Case Study - End to End BSS Solution at OnePhone Deutschland, Germany
 
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Blog Post - Customer experience from the self service
 

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