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Assignment of Customer Relationship Management

Assignment of Customer Relationship Management

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Published by sumitmaxgupta
touch pionts of IDBI bank
touch pionts of IDBI bank

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Published by: sumitmaxgupta on Jan 27, 2011
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04/09/2013

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 ASSIGNMENT OF CUSTOMER RELATIONSHIPMANAGEMENTTOPIC- TOUCH POINTS OF IDBI BANKSUBMITTED TO SUBMITTED BYMR. RAJAN GIRDHAR SUMIT KUMARLECT. (LPU) RR1814A17SEC-R1814REG-10805838
 
IDBI BANK INTRODUCTION:
The Industrial Development Bank of India Limited, now more popularly known as IDBI Bank,was established as a wholly-owned subsidiary of Reserve Bank of India. The foundation of the bank was laid down under an Act of Parliament, in July 1964. The main aim behind the settingup of IDBI was to provide credit and other facilities for the Indian industry, which was still in theinitial stages of growth and development. In February 1976, the ownership of IDBI wastransferred to Government of India.After the transfer of its ownership, IDBI became the main institution, through which theinstitutes engaged in financing, promoting and developing industry were to be coordinated. InJanuary 1992, IDBI accessed domestic retail debt market for the first time, with innovative DeepDiscount Bonds, and registered path-breaking success.
CRM OF IDBI BANK:
IDBI BANK GIVIES INFORMATION:
Y
ou can get information on interest rates, common fees and charges through any one of thefollowing: Looking at the notices in our branches; phoning our branches or help-lines; Lookingon our website; Asking our help desk; Referring to the service guide.
IDBI BANK HELPS YOU TO UNDERSTAND HOW THERE FINANCIAL PRODUCTSAND SERVICES WORK BY:
1.IDBI Bank provides you information about them in any one or more of the following2.languages: Hindi, English or the appropriate local language.3.Ensuring that there advertising and promotional literature is clear and not misleading.4.Ensuring that you are given clear information about their products and services, theterms and conditions and the interest rates/service charges, which apply to them.5.IDBI Bank provides you information on what are the benefits to you,6.How you can avail of the benefits, and whom you can contact for addressing youqueries.7.Advise you what information/documentation we need from you
 
IDBI BANK HELP YOU USE YOUR ACCOUNT OR SERVICE BY:
Provides you a Relationship manager or personal banker which helps you in assistingyour transactions.
 
Providing you regular appropriate updates.
 
Keeping you informed about changes in the interest rates, charges or terms andconditions.
 BEFORE YOU BECOME A CUSTOMER IDBI BANK WILL:
Give you clear information explaining the key features of the services and products youtell us you are interested in;
 
Give you information on any type of products and services which we offer and that maysuit your needs;
 
Tell you if we offer products and services in more than one and tell you how to use them;
 
Tell you what information we need from you to prove your identity and address
TOUCH POINTS OF IDBI BANK:
1.
 
CUSTOMER CARE NUMBERS:-
Through various customer care numberscustomer gets in touch with the bank.
 
24 x 7 Toll-free Nos
.
:
 1800-22-1070 (MTNL / BSNL)1800-200-1947 (Mobile/Other)
2
.
 
INTERNET BANKING:
In today's digital world, Internet banking assumes aspecial significance. Realising that the default access to the banking information in thenear future would be only through the Internet, IDBI Bank have made available aglobally benchmarked Internet Banking facility.
 3
.
 
One¶s relationship with one¶s bank is one of the most difficult relationships to change.And now with automatic bill payments, EMIs, or equated monthly instalments, on auto- pilot and systematic investment plans linked to IDBI bank accounts.

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