eTOM framework as key component of

process reengineering during

implementation of Network Planning
system

Heinz Wudtke Jakub Zaluski-Kapusta

Team Manager P&S OSS Consulting
& Product Management
E-Plus Mobilfunk GmbH & Co. KG Comarch

Copyright Comarch 2010

 Next Generation Network Planning

Sample Customers:
T-Mobile Austria and Germany
O2 Germany GmbH & Co. OHG, Germany Next Generation OSS
Vodafone Group
E-Plus Deutschland, Germany
Polkomtel SA, Poland
•Convergent solution
TPSA – Polish Telecom (FT Group), Poland
Bouygues Telecom, France •Service-oriented
Auchan, France
Vistream, Germany
PTC / Era (T-Mobile Group), Poland •Process-driven
Bite Latvia and Lithuania
Vivacom (BTC Group), Bulgaria
Crnogorski Telekom, Montenegro
•eTOM and FCAPS aware
Tele Yemen, Yemen

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 Next Generation Network Planning

E-Plus survey – basic figures

– E-Plus Mobilfunk GmbH & Co KG was founded in 1993; market
launch in 1994
–
– Since 2002 the Dutch telecoms group KPN has been the sole
shareholder of E-Plus
• The telecommunications service provider is active in the
Netherlands, Belgium, France, Germany and Spain
•
– The E-Plus Group ranks number 3 in the German mobile
telecommunications market and is currently the fastest and
most profitably growing network operator
• Annual revenues: 3.2 billion euros
• EBITDA: 1.3 billion euros, EBITDA Margin 41,9 %
• 19 million customers
• Approximately 2,500 employees (FTE = Full Time Equivalent)
•

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 Next Generation Network Planning

E-Plus survey - Concentrating on what the customer wants

•Multi-brand concept – responding to the individual needs of different target
groups
•Low prices, simple tariffs and offers
•Focus on core services
•
-Products and services where an established demand exists
-Cooperation deals with strong partners

A challenger breaking up established structures

–New market segments
–New price points
–More choice for
customers
–An end to
handset
subsidies

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Next Generation Network Planning

Agenda

• E-Plus Network & OSS strategy

• E-Plus OSS strategy
• “Next generation network planning” project
• Process transformation and documentation
• Process-oriented approach
• Example: SIP

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 Next Generation Network Planning

E-Plus survey – OSS Strategy

Multi-brand concept
business
Low prices, simple tariffs strategy
Focus on basic services

Smart Follower strategy

Multi vendor network strategy network
Outsourcing of network rollout strategy
and operation

Getting OSS as a managed

IT service -> Flexibility
Use of COTS products
OSS
-> market drives developments strategy
Use of “COTS” processes
-> simplification, incr.
efficiency
6 Copyright Comarch 2010
 Next Generation Network Planning

“Next Generation Network Planning” - Motivation

Scope:
planning, building, configuration and optimization processes (e2e)
for the radio, transport and core network
Objectives:
1.reduce time to market for new technologies (target 1 – 3 months)
2.increase efficiency for network planning and configuration (+50%
activities)

Stream 1: Processes plan build run

Strategic Planning, Parameter Planning, Inventory, Work-Flow, GIS, … Configuration & Fault-, Performance-, Maintenance-,
Optimisation Service-, Incident-Management …

Stream 2: Systems
Planning Support Systems OSS

Scope NGNP

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 Next Generation Network Planning

NGNP – System Transformation

Legacy IT NGNP

standardization
simplification

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 Next Generation Network Planning

Process Transformation: Defining the scope

•Start with simplified processes (only good path)

•Focus on completeness, scope

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 Next Generation Network Planning

Process Transformation: Structuring processes

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 Next Generation Network Planning

Process Transformation: Standardization of scope

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 Next Generation Network Planning

Process Transformation: Detailing down to Workflow level

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 Next Generation Network Planning

Process Transformation: Standardization of workflow activities

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Next Generation Network Planning

Split of responsibilities E-Plus – OSS supplier

Build from eTOM level 3 processes

Implementation and eTOM level 4

Field of standardizatio

In our strategy the OSS supplier does more than just deliver IT solutions!

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Next Generation Network Planning

Process oriented approach

• All network operator operations grouped in
processes
– By technology (MV, LL, Transport, …)
– By operation (new NE, change,
retirement, …)
– By business role – supporting processes
•
Organisatorische Elemente & A...

NCP needs to
be changed

Radio Network Determine a

Planner configuration
Configuration has

• Business level
to be changed

&
n
u
e h
ü
rta
z
s F
Evaluate the
Radio Network optimum

– What is done when

Planner configuration in
radio planning...

NGNP Radio

p
S
oO
t&
u C
rie
s a
Planning Tool

– Radio Network
Run PreHCM
Calculations for

• Technical level – Frameworx view

Planner frequencies

p
S
oO
t&
u C
rie
s a
PreHCM

– Mapping with interfaces Radio Network

Planner
Sytem Swap,
Antenna
Modification
Choose
Technology and
Physical Device
ID
Evaluate
Physical Devices
and store
planned...
PreHCM not
needed
Transport
changes needed

Transport change

(which application is required when)

has output of not needed

• Feature Activation
Set feature parameters for
cells
Extension needed
System and/or
infrastructure
p
S
oO
t&
u C
rie
s a

change needed
NGNP Inventory

– Mapping with Business Objects IF.20-1

(which data is modified when)

rfa
c
s In
te

– Mapping with systems

S
e
rv
ic
s

• (which operation is done where) Location RANRepeater BS

NominalCellPla
n
SearchArea CombinerType TRX RANAntenna AntennaPattern ChannelPlan
PreHCMReque
st
D
a
t

NodeB

CellFeatures2G CellFeatures3G

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Next Generation Network Planning

Technical processes identification

• Business processes
covering business
activities
• Technical realization SI
of the processes D
based on OSS &
tools ap
pli
• ca
• All inventory & tio
planning data ns
with tools
available within
process task
forms

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Next Generation Network Planning

Example: New Simple Integration Process

• •SIP gathers several network activities
• Legacy TOC process without –Planner can choose the order of the actions
flexibility for radio planner –Planner can see the dependencies
• Complex dependency on other –Flexibility – plans realized within one day
departments –Flexibility – real time report on realized or skipped activities
• •Integration process divided into
Unreliable network confirmation
for accepted configuration –Default configuration load
–Final/optimization load
•

SIP

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Next Generation Network Planning

Example: New Simple Integration Process

• Benefits
– Tight process integration with Configuration Management and
network integration
– Management and network integration
– Processes focus on best tool usage
– Limited mistakes in activities, due to full control of the network

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 Q&A session

http://ngnp.comarch.com

Version 1.0 Copyright Comarch 2010