Professional Documents
Culture Documents
Pita Pal is a new restaurant that serves fresh and healthy pita sandwiches. Strategically located in downtown Washington, PA, Pita Pal will quickly become the premier lunch
destination downtown, serving locals and students. Pita Pal will attract 35% new customers a year after the second year and will reach profitability by the end of year two.
Pal %35 ΩΪΟ ˯ϼϤϋ ΏάΟ .Ώϼτϟϭ ϦϴϴϠΤϤϟ ϥΎϜδϟ ϡΪΨΗ ˯έίϮϟ βϴέ ˯Ϊϐϟ ΔϬΟϮϟ ςγϭ ΔϋήδΑ ΒμΗ ϑϮγ "ΎΘϴΑ ϝΎΑ" ˬΔϴϨϴτδϠϔϟ ΔτϠδϟ ˬϦτϨηϭ ΔϨϳΪϣ ςγϭ ϲϓ ϲΠϴΗήΘγ ϊϗϮϣ .ΔϴΤλϭ ˱ΪϳΪΟ ΎΘϴΑ ήΎτη ϡΪΨϳ ΪϳΪΟ Ϣότϣ Ϯϫ ΎΘϴΑ
ΔϴϧΎΜϟ ΔϨδϟ ΔϳΎϬϧ ϲϓ ΔϴΤΑήϟ ϰϟ· ϞμΘγϭ ΎΘϴΑ ϝΎΑ ΔϴϧΎΜϟ ΔϨδϟ ΪόΑ Ύ˱ ϳϮϨγ.
Pita Pal has identified three keys that will be instrumental in its success. The first is the design and implementation of strict financial controls, which will be important, since the
restaurant industry is quite competitive. The second requirement is that it offers high-quality fresh and healthy food to clearly stand out from the competition. The last key is
the need to ensure proper visibility. Pita Pal must have a effective, targeted marketing campaign to support the opening of the store in order to ensure enough business.
Ϧϣ ΡϮοϮΑ ίήΒΘϟ ΓΩϮΠϟ ΔϴϟΎϋ ΔϴΤλϭ ΔΟίΎτϟ ΔϳάϏϷ ήϓϮϳ ϥ ϲϧΎΜϟ ΐϠτϤϟϭ .˱ΪΟ ΔϴδϓΎϨΗ ϢϋΎτϤϟ ΔϋΎϨλ ϥϷ ˱ήψϧ ˬϢϬϤϟ Ϧϣ ϥϮϜϴγ ˬΔϣέΎλ ΔϴϟΎϣ ςΑϮο άϴϔϨΗϭ ϢϴϤμΗ Ϯϫ ϝϭϷ .ΎϬΣΎΠϧ ϲϓ ΓΪϴϔϣ ϥϮϜΘγ ϴΗΎϔϣ ΔΛϼΛ ΎΘϴΑ ϝΎΑ ΕΩΪΣ Ϊϗϭ
ΔϳέΎΠΘϟ ϝΎϤϋϷ Ϧϣ ϲϔϜϳ Ύϣ ϥΎϤπϟ ϥΰΨϤϟ Θϓ ϢϋΪϟ ΔϓΩΎϫϭ ΔϟΎόϓ ΔϴϘϳϮδΗ ΔϠϤΤϟ ΎΘϴΑ ϝΎΑ ϥϮϜϳ ϥ ΐΠϳ .ΔΤϴΤμϟ Δϳ΅ήϟ ΡϮοϭ ϥΎϤο ϰϟ· ΔΟΎΤϟ Ϯϫ ήΧ ΡΎΘϔϣ .ΔδϓΎϨϤϟ.
Pita Pal will offer the community an exciting menu of pita sandwiches, salads, deserts and coffee beverages. Pita bread, Middle Eastern flat bread, is used as a healthy, tasty
foundation for a variety of sandwiches. The customers will have the choice of Middle Eastern filling such as Hummus and Tabouli or more traditional American filling.
κϤΤϟ ϞΜϣ ςγϭϷ ϕήθϟ ˯Ϟϣ έΎϴΘΧ ˯ϼϤόϟ ϥϮϜϴγϭ .ήΎτη Ϧϣ ΔϋϮϨΘϣ ΔϋϮϤΠϤϟ άϳάϟ ˬΔϴΤλ ΔδγΆϤϛ ˬςγϭϷ ϕήθϟ ΔΤτδϣ ΰΒΨϟϭ ˬΰΒΨϟ ΎΘϴΑ .ΓϮϬϘϟ ΕΎΑϭήθϤϟϭ ϱέΎΤμϟϭ ˬΔτϠδϟϭ ˬΎΘϴΑ ήΎτη ΓήϴΜϣ ΔϤΎϗ ϊϤΘΠϤϠϟ ϴΘϴγ ΎΘϴΑ ϝΎΑ
ΔϳΪϴϠϘΗ ήΜϛϷ ΔϴϜϳήϣϷ Ϟϐη ϭ ϲϟϮΑΎΗϭ.
Pita Pal will be lead by Steve Jones, a veteran of the restaurant industry. Steve worked for his parents at the family's restaurant for several years before moving on to work in
one of Washington's finest restaurants while in college, as well as participating in Washington and Jefferson's Entrepreneurship Program.
Through a combination of extensive business experience, valuable academic course work, and the award of a starter loan from the school's Entrepreneurship Program, Steve
will develop a profitable niche lunch restaurant. Sales for year two and three are $145,299 and $203,676 respectively. Profitability will be reached by the end of year two.
ϢϴψϨΗ ΞϣΎϧήΑϭ ϦτϨηϭ ϲϓ ΔϛέΎθϤϟ Ϛϟάϛϭ ˬΔϴϠϜϟ ϲϓ ϩΩϮΟϭ ˯ΎϨΛ ϦτϨηϮϟ ΓήϴΧ ϢϋΎτϤϟ ΪΣ ϲϓ ϞϤόϟ ϰϟ· ϞϘΘϨϳ ϥ ϞΒϗ ΕϮϨγ ΓΪόϟ Γήγϸϟ Ϣότϣ ϲϓ ϩΪϟϭ ϥΎϛ ϞϤϋ ϒϴΘγ .ϢϋΎτϤϟ ΔϋΎϨλ ϡήπΨϣ ΰϧϮΟ ϒϴΘγ ϩΩϮϘϳ ΎΘϴΑ ϝΎΑ ϥϮϜϴγϭ
ϥϮγήϔϴΟ ϊϳέΎθϤϟ.
ϰϠϋ 203,676 $ ϭ 145,299$ ϲϫ ΚϟΎΜϟϭ ϲϧΎΜϟ ϡΎόϠϟ ΕΎόϴΒϤϟ .Ύ˱ ΤΑήϣ ˯ΪϏ Ϣότϣ ϒϴΘγ ϊπΘγ ˬΔγέΪϤϟ "ϊϳέΎθϤϟ ϢϴψϨΗ ΞϣΎϧήΑ " Ϧϣ ϦϴΪΘΒϤϟ νήϗ Ϩϣϭ ΔϤϴϘϟ ΔϴϤϳΩΎϛϷ ΓέϭΪϟ ϝΎϤϋϭ ΔόγϮϟ ΔϳέΎΠΘϟ ΓήΒΨϟ Ϧϣ Ξϳΰϣ ϝϼΧ Ϧϣ
ϦϴϨΛ ΔϨδϟ ΔϳΎϬϨΑ ΔϴΤΑήϟ ϰϟ· ϞλϮΘϟ ϢΘϴγ .ϲϟϮΘϟ.
It is Pita Pal's mission to offer the finest, healthiest and best tasting pita sandwiches in Washington, PA. Pita Pal will offer the finest customer service, no customer will leave
who is dissatisfied.
νέ ήϴϏ Ϯϫ Ϧϳάϟ ˯ϼϤόϟ ϻ έΩΎϐϳ ϑϮγϭ ˬϰϗέ ˯ϼϤόϟ ΔϣΪΧ ϡΪϘΘγ ΎΘϴΑ ϝΎΑ .ΔϴϨϴτδϠϔϟ ΔτϠδϟ ˬϦτϨηϭ ϲϓ ΎΘϴΑ ήΎτη ϕϭάΗ Ϟπϓϭ λϭ Ϟπϓ ϢϳΪϘΘϟ "ϝΎΑ ΎΘϴΑ" ΔΜόΒϟ Ϯϫ.
à Employ strict financial controls. This is extremely important in a retail food establishment.
à Offer the highest-quality lunch time fare.
à Ensure sufficient visibility. A strong marketing campaign required..
à ΔΰΠΘϟΎΑ ϊϴΒϟ ˯άϐϟ ϊοϭ ϲϓ ΔϴϤϫϷ ώϟΎΑ ήϣ άϫ .ΔϣέΎλ ΔϴϟΎϣ ςΑϮο ϡΪΨΘγ.
à ¶ ΓΩϮΟ ϰϠϋ ˯Ϊϐϟ Ζϗϭ ΓήΟ ϡΪϘΗ.
à ¶ ΔΑϮϠτϤϟ ΔϳϮϗ ϖϳϮδΗ ΔϠϤΣ .ϲϓΎϜϟ ΡϮοϮϟ ϥΎϤο.
n !
Pita Pal is a recently formed PA based L.L.C. formed by Steve Jones. The company is wholly owned by Steve. The business will be based in downtown Washington and will
serve the lunch and early evening crowd.
Pal ˯Ύδϣ ΪθΤϟϭ ˯Ϊϐϟ ϲϓ Ϊϴϔϴγϭ ϦτϨηϭ ΔϨϳΪϣ ςγϭ ϲϓ ϩήϘϣ ϥϮϜϴγ ϝΎϤϋϷ .ϒϴΘγ ϞϣΎϜϟΎΑ ΔϛϮϠϤϣ Δϛήθϟ . ΰϧϮΟ ϒϴΘγ ΎϬΘϠϜη ˯ΎϤϧϹ αΎγ ϰϠϋ ήΧΆϣ ΖϠϜη ΔϴϨϴτδϠϔϟ ΔτϠδϟ ΎΘϴΑ.
"!
'()#$%&
As a start-up organization, Pita Pal will require a decent amount of equipment to begin operations. The following is a somewhat complete list of the needed equipment:
Δϣίϼϟ ΕΪόϤϟΎΑ Ύϣ ΪΣ ϰϟ· ΔϠϣΎϛ ΔϤΎϗ ϲϠϳ Ύϣ .ΕΎϴϠϤόϟ ˯ΪΒϟ ΕΪόϤϟ Ϧϣ Ϣϳήϛ ώϠΒϣ "ΎΘϴΑ ϝΎΑ" ΐϠτΘϴγ ˬ˯ΪΑ ΔϤψϨϤϛ:
à Cash register;
à Computer system, including printer, CD-RW, Internet connection;
à Convection oven;
à Refrigeration unit;
à Blender/food processor;
à Assorted knives, cutting boards, serving dishes, silverware, food containers;
à Shelving units;
à Tables, chairs, table clothes and other table accessories;
à Lighting units;
à Espresso machine and coffee maker (these items are subsidized by the coffee vendor who sells the coffee/espresso beans).
à ˭ΔϳΪϘϨϟ ϞϴΠδΗ
à ¶ ˭ΖϧήΘϧϹΎΑ ˬϞϴΠδΘϟ ΓΩΎϋϹ ϞΑΎϗ ρϮϐπϣ ιήϗ ΔόΑΎτϟ ϚϟΫ ϲϓ ΎϤΑ ˬήΗϮϴΒϤϜϟ ϡΎψϧ
à ¶ ˭ϱέήΤϟ ϥήϔϟ
à ¶ ˭ΪϳήΒΘϟ ΓΪΣϭ
à ¶ ˭ΔϳάϏϸϟ ρϼΧ ΞϟΎόϤϟ
à ¶ ˭ΔϳάϏϷ ΕΎϳϭΎΣ ˬΓΪΎϤϟ ΕϭΩ ˬϕΎΒσϷ ϡΪΨΗ ˬΔϛήΘθϤϟ βϟΎΠϤϟ ϦϴϛΎϜδϟ ϮϠΣ
à ¶ ˭ΕΪΣϮϟ ϑϮϓέ
à ¶ ˭ϝϭΪΠϟ ΕΎϘΤϠϤϟ Ϧϣ ΎϫήϴϏϭ βΑϼϤϟ ϝϭΪΠϟϭ ϲγήϛ ˬϝϭΪΠϟ
à ¶ ˭Γ˯ΎοϹ ΕΪΣϭ
à ¶ ϮγήΒγ/ϦΒϟ ΏϮΒΣ ϊϴΒϳ ϱάϟ ΓϮϬϘϟ ϊΎΒΑ ΔϣϮϋΪϤϟ ΩϮϨΒϟ ϩάϫ) ΓϮϬϗ ΔόϧΎλϭ ϮγήΒγ Δϟ).
"!*0123)'/*+,-.
Assets
Liabilities
Current Borrowing $0
Long-term Liabilities $0
Total Liabilities $0
Capital
Planned Investment
Investor 2 $25,000
Additional Investment Requirement $0
"!
Requirements
Start-up Expenses
Legal $3,000
Brochures $500
Consultants $1,000
Rent $700
Start-up Assets
à ΔϳΪϴϠϘΗ ΔϛήθΑ ΔτΒΗήϤϟ ϲΒϳήπϟ ΝϭΩίϻ ΐϨΠΗ ϊϣ ΔϴμΨθϟ ΔϴϟϭΆδϤϟ Ϧϣ ϚϟΎϤϟ ΔϳΎϤΤϟ ΔϠϴγϮϛ ˯ΎϤϧϹ ΔϳέΎΠΘϟ ϊϳέΎθϤϟ ϦϳϮϜΗ έΎϴΘΧ ϢΗ .ΎϴϧΎϔϠδϨΑ Δϳϻϭ ϲϓ ΓΩϭΪΤϣ ΔϴϟϭΆδϣ ΕΫ Δϛήθϛ ΎΘϴΑ ϝΎΑ ϞϴϜθΗ.
Pita Pal is a downtown based sandwich shop serving the lunch time hour as well as early evening, weekdays from 10-6 pm. Pita bread is chosen for several reasons: it is
unusual, healthy, and quite versatile. Each customer will have their choice of different fillings for the pita sandwiches. The range of options for fillings (not an exhaustive list)
are: tofu pate, falafel, hummus, baba ganouj, tabouli, turkey, ham, chicken, pesto, assorted vegetables and assorted cheeses. In addition to the pitas, there will be several
different salads available, both green as well as pastas, assorted deserts, espresso and coffee.
Pal ΕϮθΣ ΎϬϧϭέΎΘΨϳ ϞϴϤϋ ϞϜϟ ϥϮϜϳ ϑϮγϭ .˱ΪΟ Δϧήϣϭ ΔϴΤλϭ ΔϳΩΎϋ ήϴϏ ΎϬϧ :ΏΎΒγ ΓΪόϟ ΎΘϴΑ ΰΒΨϟ έΎΘΧ-ϡ 6 10 Ϧϣ ωϮΒγϷ ϡΎϳ ϝϼΧ ˬ˯ΎδϤϟ Ϟϭ ϲϓ Ϛϟάϛϭ ˬΖϗϮϟ ΔϋΎγ ˯Ϊϐϟ ϡΪΨΗ ΔϨϳΪϣ ςγϭ ϰϟ· ˱ΩΎϨΘγ ζΘϳϭΪϧΎγ ϞΤϣ Ϯϫ ΎΘϴΑ
ˬΝΎΟΪϟϭ ήϳΰϨΨϟ ϢΤϟ ΎϴϛήΗ ϰϟϮΑΎΗ ˬΎΑΎΑ ϲϧΎΟ ˬκϤΤϟ Ϟϓϼϓ ϮϓϮΘϟ ΕΎΑ :(ΔϳήμΣ ΔϤΎϗ Ζδϴϟ) ϮθΤϟ ΕΎϴϠϤόϟ ΕέΎϴΨϟ Ϧϣ ΔϋϮϤΠϤϟ .ΎΘϴΑ ήΎτη ΔϔϠΘΨϣpesto ϙΎϨϫ ϥϮϜϴγ ˬβΘϴΑ ϰϟ· ΔϓΎοϹΎΑ .ΔϋϮϨΘϤϟ ϦΒΠϟϭ ΔϋϮϨΘϤϟ ΕϭήπΨϟϭ ˬ
Ϛϟάϛϭ ˬ˯ήπΨϟ ˯Ϯγ ˬΔΣΎΘϤϟ ΓΪϋ ΔϔϠΘΨϣ ΕΎτϠγ pastas ϦΒϟ ϮγήΒγ ΔϋϮϨΘϤϟ ϱέΎΤμϟϭ.
45
6
Pita Pal will be serving the Washington, PA lunch time and early evening crowd. Two distinct market segments will be targeted: students of Washington and Jefferson College
and "towners." The students will be attracted to Pita Pal as a better alternative to their on-campus meal plan. The towners will appreciate the selection and change from the
more traditional offerings currently available on Main Street. Main Street has been chosen in Washington because of the recent renaissance of the downtown area. Currently,
there are lots of different businesses that have hungry lunch time workers.
The competitive environment that Pita Pal faces is not too stiff. Most of the lunch time fare in downtown can be categorized as traditional offerings, diner food. While this
might appeal to older residents of the town, this does not appeal to many college students and to a growing population of people who are in search of more healthy food, Pita
Pal should be a big hit.
7
4
<,=)89:;.
Pita Pal has segmented the market into two distinct segments:
Students
this group is primarily from Washington and Jefferson College, a liberal arts school, a tenth of a mile from downtown. The students are looking for food vendors for two main
reasons, the first is the desire to get off campus, the second is to have an alternative to the on-campus food service. Demographic data and behavioral traits for the students
is as follows:
This information pertains to the Washington and Jefferson students. There will be a few community college students who will trickle in, but since their campus is six miles
away, there will not be a significant number of community college students.
Towners
This group is the people that live and work in Washington, primarily in the downtown area.
à Ages 24-55;
à The average individual income is $38,000;
à 55% of the people have at least some undergraduate schooling;
à 44% of the people work within a seven minute walk from the downtown area;
à 76% of the group go out for lunch one to two times a week.
45
6
The towners can be reached through different sources of communication. These are people who work downtown and tend to patronize the other downtown businesses. These
people are more in tune with the different business organizations that exist downtown. Pita Pal will attempt to communicate with this group via the local newspaper.
For the restaurant industry, it is normal for a venture to reach profitability by year two. If they reach it any earlier it is likely that they are cutting corners and that profit is unlikely
to be sustainable. If it takes more than two years than it is quite questionable whether they will ever reach profitability.
à Fast food: This takes the form of the traditional restaurants such as McDonald's, Burger King, and Wendy's, as well as healthier alternatives such as Subway.
à Pizza: The predominant pizza place for sit down food is Brothers pizza, owned by two brothers who are professors at the college. This place is more popular with locals
than with college students based primarily on the fact that the professor owners are not very well liked as professors so many students avoid the place.
à Deli: There are two different delis located downtown that serve deli style sandwiches. These delis serve very basic, standard deli fare, generally sliced deli meats.
à Diners: Based on the aging demographic of Washington, a function of its steel industry roots, there are several diners located in Washington, one of them downtown.
These are very traditional diners, the menus are right out of the 1950's.
à On-campus food service: At least for the students, this is an alternative in terms of food offerings. Most of the students have a food plan. Because of the poor food
offerings and the need for variety, many of the students are looking for other alternatives regardless of the fact that their food is already paid for via the plan.
à ϕΎϔϧϹ ϭήΘϣ ϞΜϣ ΔΤλ Ϧϋ ϼπϓ ˬϞΪΒϟ ˬϱΪϨϳϭ ˬώϨϴϛ ήϏήΑϭ ίΪϟΎϧϭΪϛΎϣ ϞΜϣ ΔϳΪϴϠϘΘϟ ϢϋΎτϤϟ ϞϜη άΨΘϳ άϫϭ :Δόϳήδϟ ΕΎΒΟϮϟ.
à ¶ ΪϳΪόϟ ΐϨΠΗ ϰΘΣ ΓάΗΎγ΄ϛ ΪϴΟ ΐΤϳ ϻ ΫΎΘγ ϲϜϟΎϣ ϥ ΔϘϴϘΣ ϰϠϋ ΎγΎγ ϡϮϘϳ ΕΎόϣΎΠϟ ϪΒϠσ Ϧϣ ϦϴϴϠΤϤϟ ϥΎϜδϟ ϊϣ ΔϴΒόη ήΜϛ ϥΎϜϤϟ άϫ .ΔϴϠϜϟ ϲϓ ΓάΗΎγ Ϣϫ Ϧϳάϟ ϥΎϘϴϘθϟ ΎϬϜϠϤϳ ˬΓϮΧϷ ΰΘϴΒϟ Ϯϫ ˯άϐϟ βϠΠϧ ΔΒϟΎϐϟ ΰΘϴΒϟ :ΰΘϴΒϟ
ϥΎϜϤϟ ϲϓ ΔΒϠτϟ Ϧϣ.
à ¶ ϡϮΤϠϟϭ ϲϟΩ ήη ΎϣϮϤϋ ήϔδϟ ΓήΟϭ ˬ˱ΪΟ ΔϴγΎγϷ ΔϴγΎϴϘϟ ϲϟΩ ΓΰϫΎΠϟ ΕΎΒΟϮϟ ΕϼΤϣ ϩάϫ ϡΪΨΗ .ϲϟΩ ςϤϧ ήΎτη ϡΪΨΗ ϲΘϟ ΔϨϳΪϤϟ ςγϭ ϊϘΗ ΔϔϠΘΨϣ ΓΰϫΎΠϟ ΕΎΒΟϮϟ ΕϼΤϣ Ϧϣ ϦϴϨΛ ϙΎϨϫ :ϲϟΩ.
à ¶ ΕΎϨϴδϤΨϟ Ϧϣ ΝϭήΨϟ ϲϓ ϖΤϟ ϢϮϘϟ ˬ˱ΪΟ ΔϳΪϴϠϘΗ ίήϨϳΩϭ ϩάϫ .ΔϨϳΪϤϟ ςγϭ ϢϬϨϣ ΪΣϭ ˬϦτϨηϭ ϲϓ ΩϮΟϮϤϟ ίήϨϳΩϭ ΓΪϋ ϙΎϨϫ ˬΐϠμϟ ΔϋΎϨλ έϭάΟ ΔϟΩ ˬϦτϨηϮϟ ΔϴϓήϐϤϳΪϟ ΔΧϮΨϴθϟ ϰϟ· ˱ΩΎϨΘγ :ίήϨϳΩϭ.
à ¶ ήψϨϟ ξϐΑ ϯήΧ ϞΪΑ Ϧϋ ΚΤΒΗ Ώϼτϟ Ϧϣ ΪϳΪόϟ ˬΔϋϮϨΘϣ ΔΟΎΤϟϭ ϡΎότϟ ˯Ϯγ νϭήόϟ ˱ήψϧ .˯άϐϟ ΔτΧ ΎϨϳΪϟ Ώϼτϟ Ϣψόϣ ϥ .νϭήόϟ Ϧϣ ˯άϐϟ ΚϴΣ Ϧϣ ϞϳΪΑ άϫϭ ˬΏϼτϠϟ ϞϗϷ ϰϠϋ :ϲόϣΎΠϟ ϡήΤϟ ϲϓ Δϴάϐϟ ΕΎϣΪΨϟ
ΔτΨϟ ήΒϋ ϞόϔϟΎΑ ϢϬΘϳάϏ ϊϓΪϳ ϥ ΔϘϴϘΣ Ϧϣ Ϧϋ.
> !6
Pita Pal's business strategy will be to emphasize its healthy, custom food alternatives. Most of the competitors cannot compete with Pita Pal's healthy menu. Most places uses
a lot of fried foods, compromising the nutritional value of their food. Additionally, no one offers the same flexibility or ability to customize the product offerings. This competitive
edge will also be stressed in the marketing campaign.
As mentioned earlier, Pita Pal's marketing strategy will be distinct for each of the two market segments that it is seeking to attract.
The sales effort will be based on obtaining 100% satisfaction. Pita Pal will work hard to ensure that every customer has a wonderful experience at Pita Pal. Almost anything
will be done to ensure any problems that arise are corrected.
?n !c
Pita Pal has two competitive edges that will help it succeed in its business. The first edge is its healthy menu. Pita Pal takes pride in the fact that the only thing fried on the
menu is falafel. Everything else is oil free, or at least free of any oils other than olive oil. In addition to the absence of oil based fats, much of its offered ingredients are
vegetables, ensuring a healthy meal.
The other competitive edge that Pita Pal will leverage is customization. Customers are offered a laundry list of ingredients that they get to choose from. It is Pita Pal's goal to
serve the customer in whatever capacity is needed. This takes the form of its competitive edge where it will build the patrons pita pocket any way that they want.
?
4
Pita Pal will employ a two pronged marketing strategy in an attempt to reach potential customers within the two market segments. To reach the students, Pita Pal must use
resources that are successful in reaching the students. Recognizing that the students spend the majority of their time on campus, Pita Pal will rely on print advertisements and
coupons within the student publications. The print advertisements will serve to draw notice to Pita Pal, increasing the student's awareness about this new restaurant
alternative. Pita Pal will emphasize its menu as a tasty, healthy alternative to the campus meal plan as well as other local food vendors. Pita Pal will also use coupons as a
way drawing in students. Coupons are quite effective for students, most of them are on a fixed budget and jump at the chance to save money by using a coupon.
Print advertising will be used for the towners, however, Pita Pal will choose a different media source to reach these people. The readership levels for the local paper, The
Sentinel are 67% of the targeted population. This will prove to be an effective method for reaching this group. Since the majority of this market segment work downtown, flyers
will be passed around the downtown area calling attention to Pita Pal's opening. Coupons will be used, but to a lesser degree with this segment as they tend to have much
lower response rates relative to the other market segment.
?
6
As previously mentioned, Pita Pal will emphasize its 100% customer satisfaction to win over customers. The fact that it advertises 100% satisfaction is far less significant
relative to its actions that ensure total satisfaction. This effort is based on the philosophy that it is far cheaper to maintain a current customer than it is to attract a new
customer. Additionally, it is far easier and cheaper to remedy any problems with a customer as it occurs instead of dealing with an unhappy customer. With this in mind, the
organization has the firm belief that if all customers leave the store happy, there will be a significant increase in sales in the long term, directly correlated with the fact that
customers are being properly taken care of.
This sales philosophy is a way of treating customers. While the service offered customers is quite important, there is a need to have a quality product, otherwise the service
aspect is in vain in the long term because the customers are treated well but do not perceive value in the food that they are buying. That being said, Pita Pal must offer fresh,
healthy, quality food in order to fully support its customer-centered service. The menu has been devised in order to offer a wide selection with menu items that are easy to
prepare, remain fresh, and are cost effective to serve. Having both a quality product and excellent service will ensure realization of the sales forecast.
?
6
Pita Pal has decided to take a conservative viewpoint toward its sales forecast in order to increase the likelihood of achieving the stated goals. Pita Pal has reason to believe
that the first three months of business will be fairly slow. It is forecasted that business will steadily increase over the first two years. Profitability is forecasted to be achieved
toward the end of year two.
6
Sales
5.4 Milestones
Pita Pal has identified four milestones that are clear in terms of the goals, and are achievable:
1. Business plan completion. The final version will be accomplished with in the first two months.
2. $50,000 in revenue. A date of expectancy has been established and it will be useful to gauge performance on whether the revenue is realized on schedule.
3. Profitability. Very important, it is forecasted to occur within two years.
4. Payback of entrepreneurship loan. While non-payment of the loan will not result in serious consequences it is a matter of pride to be able to take a loan from the
College's Entrepreneurship Program and turn it into a successful business.
6
Totals $0
Steve Jones is the driving force behind Pita Pal. Steve has lived in Washington, PA for the last four years while studying for his Bachelor of Arts from Washington and
Jefferson College. Steve's introduction to the restaurant industry came at the early age of 14 when he worked in his family's restaurant in Cleveland.
While pursuing his degree Steve was a server at a fine dining restaurant called Angelo's, where he received more insight into the restaurant industry. He enrolled in
the Entrepreneurship Program which combined coursework with speakers and empirical experience. For lucky few, it also provided them with a low interest loan which if the
business fails does not personally obligate the borrower to repay.
While Steve became more and more active in this program, he began to realize that he would not be truly happy unless he was operating his own business. He also realized
that he would be most effective if he worked within the restaurant industry due to all of his experience as well as the wealth of contacts that he had access to because of his
parent's business. With this in mind, at the end of the last semester of his last year, Steve applied for the a loan through the Entrepreneurship Program and was pleasantly
surprised that he won. Steve has written a business plan in response to the application requirements for the loans, however by the time the loan was awarded, many months
had passed and Steve felt the need to rewrite the plan before beginning the business. He undertook this task and the business has begun.
M@6@6
Steve will be the main employee of Pita Pal. For the first two months of operation, Steve will be the sole employee. During this period he will oversee the finishing touches on
the retail space, will develop the product recipes, and will establish vendor relationships. Month three will mark the first month of sales. Steve will have at least two employees
present during open hours. Steve will also have one employee working 1.5 hours before opening to help with food prep and both employees for .5-1 hour after closing. As
business ramps, Steve will employ additional employees to help out with food prep, front restaurant help, as well as back kitchen activities such as dishes and clean up.
@6@6
Total People 5 5 5
6@6
A> !
5 !
The following table will detail important Financial Assumptions.
B
65 !
Plan Month 1 2 3
AC
4"5
6
C
4"5
6
Assumptions:
@
@D
E
Expenses
Other $0 $0 $0
Interest Expense $0 $0 $0
@
n
F6G
Cash Received
Dividends $0 $0 $0
@
C
6
F
Assets
Current Assets
Long-term Assets
Current Liabilities
Current Borrowing $0 $0 $0
Long-term Liabilities $0 $0 $0
&
5
6
Percent of Sales
Main Ratios
Activity Ratios
Debt Ratios
Liquidity Ratios
Additional Ratios
5!!
6
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Sales
Food 0% $0 $0 $3,248 $3,939 $4,828 $4,577 $4,044 $4,348 $5,430 $6,148 $6,346 $5,454
Beverages 0% $0 $0 $1,364 $1,654 $2,028 $1,922 $1,699 $1,826 $2,281 $2,582 $2,665 $2,291
Total Sales $0 $0 $4,612 $5,593 $6,855 $6,499 $5,743 $6,174 $7,711 $8,730 $9,011 $7,745
Direct Cost of Sales Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Food $0 $0 $974 $1,182 $1,448 $1,373 $1,213 $1,304 $1,629 $1,844 $1,904 $1,636
Beverages $0 $0 $273 $331 $406 $384 $340 $365 $456 $516 $533 $458
Subtotal Direct Cost of Sales $0 $0 $1,247 $1,512 $1,854 $1,757 $1,553 $1,670 $2,085 $2,361 $2,437 $2,094
@6@6
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Steve 0% $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000 $2,000
employee 1 0% $0 $0 $900 $900 $900 $900 $900 $900 $900 $900 $900 $900
employee 2 0% $0 $0 $900 $900 $900 $900 $900 $900 $900 $900 $900 $900
Total People 1 1 3 3 4 4 5 5 5 5 5 5
Total Payroll $2,000 $2,000 $3,800 $3,800 $4,700 $4,700 $5,600 $5,600 $5,600 $5,600 $5,600 $5,600
B
65 !
Month
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11
12
Plan Month 1 2 3 4 5 6 7 8 9 10 11 12
Current Interest Rate 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00%
Long-term Interest Rate 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00% 10.00%
Tax Rate 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00% 30.00%
Other 0 0 0 0 0 0 0 0 0 0 0 0
@
@D
E
Month
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11
12
Sales $0 $0 $4,612 $5,593 $6,855 $6,499 $5,743 $6,174 $7,711 $8,730 $9,011 $7,745
Direct Cost of Sales $0 $0 $1,247 $1,512 $1,854 $1,757 $1,553 $1,670 $2,085 $2,361 $2,437 $2,094
Total Cost of Sales $0 $0 $1,247 $1,512 $1,854 $1,757 $1,553 $1,670 $2,085 $2,361 $2,437 $2,094
Gross Margin $0 $0 $3,365 $4,081 $5,001 $4,742 $4,190 $4,505 $5,626 $6,369 $6,574 $5,650
Gross Margin % 0.00% 0.00% 72.96% 72.96% 72.96% 72.96% 72.96% 72.96% 72.96% 72.96% 72.96% 72.96%
Expenses
Payroll $2,000 $2,000 $3,800 $3,800 $4,700 $4,700 $5,600 $5,600 $5,600 $5,600 $5,600 $5,600
Sales and Marketing and Other Expenses $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200 $200
Depreciation $417 $417 $417 $417 $417 $417 $417 $417 $417 $417 $417 $417
Rent $750 $750 $750 $750 $750 $750 $750 $750 $750 $750 $750 $750
Utilities $300 $300 $300 $300 $300 $300 $300 $300 $300 $300 $300 $300
Insurance $250 $250 $250 $250 $250 $250 $250 $250 $250 $250 $250 $250
Payroll Taxes 15% $300 $300 $570 $570 $705 $705 $840 $840 $840 $840 $840 $840
Other $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Total Operating Expenses $4,217 $4,217 $6,287 $6,287 $7,322 $7,322 $8,357 $8,357 $8,357 $8,357 $8,357 $8,357
Profit Before Interest and Taxes ($4,217) ($4,217) ($2,922) ($2,206) ($2,321) ($2,580) ($4,167) ($3,852) ($2,731) ($1,988) ($1,783) ($2,707)
EBITDA ($3,800) ($3,800) ($2,505) ($1,789) ($1,904) ($2,163) ($3,750) ($3,435) ($2,314) ($1,571) ($1,366) ($2,290)
Interest Expense $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Taxes Incurred $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Net Profit ($4,217) ($4,217) ($2,922) ($2,206) ($2,321) ($2,580) ($4,167) ($3,852) ($2,731) ($1,988) ($1,783) ($2,707)
Net Profit/Sales 0.00% 0.00% -63.36% -39.45% -33.85% -39.70% -72.56% -62.40% -35.42% -22.77% -19.79% -34.95%
@
n
F6G
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Cash Received
Cash Sales $0 $0 $4,612 $5,593 $6,855 $6,499 $5,743 $6,174 $7,711 $8,730 $9,011 $7,745
Subtotal Cash from Operations $0 $0 $4,612 $5,593 $6,855 $6,499 $5,743 $6,174 $7,711 $8,730 $9,011 $7,745
Subtotal Cash Received $0 $0 $4,612 $5,593 $6,855 $6,499 $5,743 $6,174 $7,711 $8,730 $9,011 $7,745
Expenditures Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Cash Spending $2,000 $2,000 $3,800 $3,800 $4,700 $4,700 $5,600 $5,600 $5,600 $5,600 $5,600 $5,600
Bill Payments $60 $1,800 $1,851 $3,326 $3,598 $4,056 $3,960 $3,897 $4,023 $4,434 $4,703 $4,765
Subtotal Spent on Operations $2,060 $3,800 $5,651 $7,126 $8,298 $8,756 $9,560 $9,497 $9,623 $10,034 $10,303 $10,365
Dividends $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Subtotal Cash Spent $2,060 $3,800 $5,651 $7,126 $8,298 $8,756 $9,560 $9,497 $9,623 $10,034 $10,303 $10,365
Net Cash Flow ($2,060) ($3,800) ($1,038) ($1,533) ($1,443) ($2,257) ($3,817) ($3,323) ($1,912) ($1,305) ($1,292) ($2,621)
Cash Balance $32,440 $28,640 $27,602 $26,069 $24,625 $22,369 $18,552 $15,229 $13,317 $12,012 $10,719 $8,099
@
C
6
F
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Starting
Assets
Balances
Current Assets
Cash $34,500 $32,440 $28,640 $27,602 $26,069 $24,625 $22,369 $18,552 $15,229 $13,317 $12,012 $10,719 $8,099
Other Current
$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Assets
Total Current
$34,500 $32,440 $28,640 $27,602 $26,069 $24,625 $22,369 $18,552 $15,229 $13,317 $12,012 $10,719 $8,099
Assets
Long-term Assets
Long-term Assets $25,000 $25,000 $25,000 $25,000 $25,000 $25,000 $25,000 $25,000 $25,000 $25,000 $25,000 $25,000 $25,000
Accumulated
$0 $417 $834 $1,251 $1,668 $2,085 $2,502 $2,919 $3,336 $3,753 $4,170 $4,587 $5,004
Depreciation
Total Long-term
$25,000 $24,583 $24,166 $23,749 $23,332 $22,915 $22,498 $22,081 $21,664 $21,247 $20,830 $20,413 $19,996
Assets
Total Assets $59,500 $57,023 $52,806 $51,351 $49,401 $47,541 $44,867 $40,633 $36,893 $34,564 $32,842 $31,133 $28,095
Liabilities and
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12
Capital
Current Liabilities
Accounts Payable $0 $1,740 $1,740 $3,207 $3,463 $3,924 $3,830 $3,763 $3,876 $4,278 $4,544 $4,617 $4,287
Current Borrowing $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Other Current
$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Liabilities
Subtotal Current
$0 $1,740 $1,740 $3,207 $3,463 $3,924 $3,830 $3,763 $3,876 $4,278 $4,544 $4,617 $4,287
Liabilities
Long-term
$0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0 $0
Liabilities
Total Liabilities $0 $1,740 $1,740 $3,207 $3,463 $3,924 $3,830 $3,763 $3,876 $4,278 $4,544 $4,617 $4,287
Paid-in Capital $65,000 $65,000 $65,000 $65,000 $65,000 $65,000 $65,000 $65,000 $65,000 $65,000 $65,000 $65,000 $65,000
Retained Earnings ($5,500) ($5,500) ($5,500) ($5,500) ($5,500) ($5,500) ($5,500) ($5,500) ($5,500) ($5,500) ($5,500) ($5,500) ($5,500)
Earnings $0 ($4,217) ($8,434) ($11,356) ($13,562) ($15,883) ($18,463) ($22,630) ($26,483) ($29,214) ($31,202) ($32,985) ($35,691)
Total Capital $59,500 $55,283 $51,066 $48,144 $45,938 $43,617 $41,037 $36,870 $33,017 $30,286 $28,298 $26,515 $23,809
Total Liabilities
$59,500 $57,023 $52,806 $51,351 $49,401 $47,541 $44,867 $40,633 $36,893 $34,564 $32,842 $31,133 $28,095
and Capital
Net Worth $59,500 $55,283 $51,066 $48,144 $45,938 $43,617 $41,037 $36,870 $33,017 $30,286 $28,298 $26,515 $23,809