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الجودة في المكتبات ومراكز المعلومات

الجودة في المكتبات ومراكز المعلومات

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ماجستير مكتبات تخصص ادارة المعرفة
ماجستير مكتبات تخصص ادارة المعرفة

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Published by: إبراهيم كرثيو on Aug 15, 2008
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11/14/2012

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تايوحمل ةمئاق 
تايوحمل ةمئاق .ةد 
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.ةدوجلا يهم.
ءادأ ريوطتل ةس  ،مع بوسك س شن ق ةثيح ةيادإ ةف يح خ دوا تهط ةنإ أ ادا رفلا ج  ةففلا رشن ريوطت مته ، رلا  إ ةعلا مظاما وطتلا لذك ،د   إ   لا مظا أ   لا ةا مظا . ضا إ وهمل ا   غ إ ىدأ ا ىوت
2
 
1.1
.ةدوجلا وفم .
ع ا ص لوس ا نرأ مك .وا بوطا جولا ع  ملا ءاد لا دوج ةمك :  لوك يدحا يا  ثك  لذ س ق
)
وف  ولو  اوا يذلا هيأ ي
G
وف  اولو أ ا ع ت ك
( _ 
(
1
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 ا ق
)
دول اوأ اوآ يذلا هيأ ي
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 ق
)
يأ كول ا وا خ ذلاًمع حأ
(
G
( 
3
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س ع ا ص لوق
تي أ ًمع مع اإ كحأ  ا إ
. )هلا ا (ل رمتا تلا ةتن ي  .ج م لا در أ دوا ةمك  أ عأ ا.ةشلا دوا ط  دوشا ا و وص ضأ ج مكأ إ ملادوا ةمع  ا  ع   دوا  ع ل ث ا يد أ ل  تتنعأ إ  قرلا معا إ وءادا  لا هرع ح ،بتلا ثحلا  ثلا ءاآ تخ دوا فير فتخا ل ا ةظلا ذ ملا طت جتحا ة  هرع رخا لا .ءملا قوتي ذلا ىوتًاو ه اوت  ءملا قو جتحا ةتل ا لا   ضيأ رع ..قا كم ست
(
4
.)
ةدوــــــلا
.ةملا أ ةعولا  ةللا ةجلا  دوفكأ وق ير ح
ةدوــــــلا
جح طت  لا ةا / تا  ئا فصاوا  راو  شي ،حا آ  دوا مل سا رلا ،سا قولا  ةمضلا ةا ملا قويوتا ةك ع لا  هئ هص
(
5
.)
ةدوــــــلا
ةسلا ةفصاوا ومض ح
ISO 9000
ل
2000
:ي مك
1
) (
صل وس 
ةي .2-3.
2
) (
ئامل وس .
ةي1.
3
) (
مل وس 
ةي.2.
4
 دب اشه ،اب ) (.زيزعل دب كمل ةعاج تاب تاد ى ةبط ةر :ةعال تابمل تاد وج اق د 
ةنول ف مل ةبك ةج .
 .11 .1ةيوج -فب .2005
.
5
زيزعل دب  دمح ،و ) (..
ةاشل دوجل و 
..ام رإ سجا ا .وعل ةعل ةميا ،دج :حبل نل جولونل 2003 – 2004.ص.5. 3

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