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Table Of Contents

Organized Retail Industry
What is Retail?
Stages of retailing
Popular formats of retailing
The retailing challenge
Concerns among retailers
Indian Retail Industry
Application of Information Technology in Retail
IT in Supply Chain Management
IT in Purchasing Management
IT in Forecasting Demand
IT in Performance Measurement
IT in Inventory Management
IT in Just In Time
Store management
Building Blocks of Store Management
Tools for Improving Store Management
Improving customer satisfaction
Selling profitably
Motivating associates
Store Management Software
Case in Focus: Infosys’ “Shoppingtrip360”
IT in Point Of Sale
POS – Evolution from ECR
Effect of POS Implementation
Expenses Reduce, Sales Increase: How?
Constraints in Implementing POS
The boon for independent retailers
Case in Focus: Lilliput
IT in Customer Relationship Management
Role of Technology
Turning Data into Insight
Attention to Privacy
Leveraging information in building customer relationships
CRM Retail Software Benefits
Case in Focus: Mitchells
ERP Systems in the Retail Industry
Problems with Legacy Applications in the Retail Sector
Main Components of Retail ERP
Advantages of Using ERP in Retail
Case in Focus: ERP implementation in Pantaloon retail
Highlights from Customer Survey
Conclusion
Bibliography
Online Resources
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2167-141452-Final Project MIS in organised retail

2167-141452-Final Project MIS in organised retail

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Published by bhaiyarakesh

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Published by: bhaiyarakesh on Feb 01, 2011
Copyright:Attribution Non-commercial

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02/03/2014

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