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What is Customer Service

What is Customer Service

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Categories:Types, School Work
Published by: Muhammad Salihin Jaafar on Feb 03, 2011
Copyright:Attribution Non-commercial

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02/03/2011

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HTT160/NORAZLINA RAHMAT11
WHAT IS CUSTOMER SERVICE?
 
HTT160/NORAZLINA RAHMAT22
CONCEPT :
`
customer-focused organizations determine andmeet the needs of their internal and externalcustomers. Their focus is to treat everyone withrespect and as if they were special
 
HTT160/NORAZLINA RAHMAT33
CUSTOMER SERVICE:
`
isdefinedastheabilityifknowledgeable,capableandenthusiasticemployeestodeliverproductsandservicestotheirinternalandexternalcustomersinamannerthatsatisfiesidentifiedandunidentifiedneedsandultimatelyresultsinpositiveword-of-mouthpublicityandreturnbusiness

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