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Problem: What measures should the different units be held responsible for? How should they then be
evaluated?
Case Context:
Divisional, decentralized
SALES
Analysis:
Strengths
Weaknesses
Timing- is it correct that it starts at May should start later to estimate demand better
No controller part in the Sales part Controller should set parameters and assumptions
(preliminary report, research staff)
Redundant- research & marketing is the same; can’t they collaborate? More active role of
Marketing VP (not just review)
Fixed- assumptions might change more flexibility
This might lead to too ambitious forecasts – Competition cost-center
MANUFACTURING
Strengths
Weaknesses
Controller Role:
Align compensation/measure that they are evaluated in with responsibility that they have. Align
their responsibility with what they could control.
Controller should set parameters and assumptions; should review the reports.
Budget recommendations should start from district manager going up (not up and down etc); with
controller setting parameters
Price, Sales mix, Delivery schedule Controller should be consulted, given controller also has info from
plants.
Exec Sum