Professional Documents
Culture Documents
AT
Of
To
Affiliated to
It is my original work & not submitted for the award of any other Diploma,
fellowship or other similar title or prizes.
CERITIFICATE
This is to certify that Mr. Sheetal Kumar Jain, a student of B.B.A. Part III has
completed his project report on topic “DEMAT ACCOUNTS ANALYSIS” with
special reference to ICICI BANK, JAIPUR under my guidance. It is his original
piece of work to the best of my knowledge.
[Project Guide]
ACKNONOWLEDGEMENT
Acknowledging the work and help of all those who have guided us for the
completion of the project on time is indeed a duty of ours knowledge the fact that
no words can measure their guidance to any extent. It is a matter of great privilege
and immense pleasure to be associated with an esteemed organization like ICICI
BANK
Fist of all, I would like to thank Mr. AMIT JAIN, ICICI BANK, JAIPUR for
allowing me to conduct project training. Without his immense support, it would
not be possible to complete this project successfully. His interaction with us was a
great help.
Also I would like to thanks Prof. Manchand Jain Khandela & All staff & my
project guide Mrs. SWATI JAIN for her immense cooperation and support in
successfully completion of my project report.
OBJECTIVES OF THE STUDY
S.NO. CHAPTER
1. ICICI BANK – COMPANY INFORMATION 1
2. MANAGEMENT OF ORGANISATION 5
3. SERVICES OFFERED 9
4. DEMATERIALIZATION 18
DEMAT ACCOUNTS
10. LIMITATIONS 46
12. CONCLUSION 48
13. RECOMMENDATIONS 50
14. APPENDIX 51
BIBLIOGRAPHY
ICICI BANK – COMPANY INFORMATION
ICICI Bank is India's second-largest bank with total assets of Rs. 3,446.58
billion (US$ 79 billion) at March 31, 2007 and profit after tax of Rs. 31.10
billion for fiscal 2007. ICICI Bank is the most valuable bank in India in
terms of market capitalization and is ranked third amongst all the
companies listed on the Indian stock exchanges in terms of free float
market capitalization..
The Bank has a network of about 950 branches and 3,300 ATMs in India
and presence in 17 countries. ICICI Bank offers a wide range of banking
products and financial services to corporate and retail customers through a
variety of delivery channels and through its specialized subsidiaries and
affiliates in the areas of investment banking, life and non-life insurance,
venture capital and asset management.
The Bank currently has subsidiaries in the United Kingdom, Russia and
Canada, branches in Singapore, Bahrain, Hong Kong, Sri Lanka and Dubai
International Finance Centre and representative offices in the United States,
United Arab Emirates, China, South Africa, Bangladesh, Thailand,
Malaysia and Indonesia. Our UK subsidiary has established a branch in
Belgium.
ICICI Bank's equity shares are listed in India on Bombay Stock Exchange
and the National Stock Exchange of India Limited and its American
Depositary Receipts (ADRs) are listed on the New York Stock Exchange
(NYSE).
History
The merger would enhance value for ICICI Bank shareholders through a
large capital base and scale of operations, seamless access to ICICI's strong
corporate relationships built up over five decades, entry into new business
segments, higher market share in various business segments, particularly
fee-based services, and access to the vast talent pool of ICICI and its
subsidiaries.
Board Members
Ms. Chanda Kochhar, Joint Managing Director & Chief Financial Officer
Ms. Madhabi Puri-Buch, Executive Director
Board Committees
Audit Committee
Mr. M. K. Sharma
Mr. N. Vaghul
Mr. M. K. Sharma
Mr. P. M. Sinha
Mr. N. Vaghul
Mr. K. V. Kamath
Credit Committee
Mr. N. Vaghul
Mr. P. M. Sinha
Mr. K. V. Kamath
Mr. M. K. Sharma
Mr. K. V. Kamath
Mr. V. Vaidyanathan
Risk Committee
Mr. N. Vaghul
Mr. K. V. Kamath
Mr. M. K. Sharma
Mr. V. Vaidyanathan
Committee of Directors
Mr. K. V. Kamath
Mr. V. Vaidyanathan
SERVICES OFFERED
DEPOSITS: -
Savings Account ICICI Bank offers you a power packed Savings Account
with a host of convenient features and banking channels to transact
through. So now you can bank at your convenience, without the stress of
waiting in queues.
Life Plus Senior Citizen services We understand that as you reach the age
to retire, you do have certain concerns, whether you’re hard earned money
is safe and secure, whether your investments give you the kind of returns
that you need. That's why we have an ideal Banking Service for those who
are 60 years and above. The Senior Citizen Services from ICICI Bank has
several advantages that are tailored to bring more convenience and
enjoyment in your life.
Young Stars it’s really important to help children learn the value of
finances and money management at an early age. Banking is a serious
business, but we make banking a pleasure and at the same time children
learn how to manage their personal finances.
Recurring Deposits When expenses are high, you may not have adequate
funds to make big investments. But simply going ahead without saving for
the future is not an option for you. Through ICICI Bank Recurring Deposit
you can invest small amounts of money every month that ends up with a
large saving on maturity. So you enjoy twin advantages- affordability and
higher earnings.
Easy Receive Account Easy receive account is a unique account that caters
to the domestic banking needs while offering additional benefits for
remittances received in the account.
LOANS:
Home Loans The No. 1 Home Loans Provider in the country, ICICI Bank
Home Loans offers some unbeatable benefits to its customers - Doorstep
Service, Simplified Documentation and Guidance throughout the Process.
It's really easy!
Personal Loans If you're looking for a personal loan that's easy to get, your
search ends here. ICICI Bank Personal Loans are easy to get and absolutely
hassle free. With minimum documentation you can now secure a loan for
an amount up to Rs. 15 lakhs.
Car Loans The No. 1 financier for car loans in the country. Network of
more than 2500 channel partners in over 1000 locations. Tie-ups with all
leading automobile manufacturers to ensure the best deals. Flexible
schemes & quick processing. Hassle-free application process on the click
of a mouse.
Farm Equipment Loans Preferred financier for almost all leading tractor
manufacturers in the country. Flexible repayment options in tandem with
the farmer's seasonal liquidity. Monthly, Quarterly and Half-yearly
repayment patterns to choose from. Comfortable repayment tenures from 1
year to 9 years.
INVESTMENTS:
At ICICI Bank, we care about all your needs. Along with Deposit products
and Loan offerings, ICICI Bank assists you to manage your finances by
providing various investment options ranging from ICICI Bank Tax Saving
Bonds to Equity Investments through Initial Public Offers and Investment
in Pure Gold.
You can invest in above products through any of our branches. For select
products ICICI Bank also provides the ease of investing through electronic
channels like ATMs and Internet (ICICIdirect.com)
CARDS:
ICICI Bank offers a variety of cards to suit your different transactional
needs. Our range includes Credit Cards, Debit Cards and Prepaid cards.
These cards offer you convenience for your financial transactions like cash
withdrawal, shopping and travel. These cards are widely accepted both in
India and abroad. Read on for details and features of each.
Credit Cards ICICI Bank Credit Cards give you the facility of cash,
convenience and a range of benefits, anywhere in the world. These benefits
range from life time free cards, Insurance benefits, global emergency
assistance service, discounts, utility payments, travel discounts and much
more.
Debit Cards The ICICI Bank Debit Card is a revolutionary form of cash
that allows customers to access their bank account around the clock, around
the world. The ICICI Bank Debit Card can be used for shopping at more
than 3.5 Lakh merchants in India and 24 million merchants worldwide.
Travel Card Presenting ICICI Bank Travel Card. The Hassle Free way to
Travel the world. Traveling with US Dollar, Euro, Pound Sterling or Swiss
Francs; Looking for security and convenience; take ICICI Bank Travel
Card. Issued in duplicate. Offers the Pin based security. Has the
convenience of usage of Credit or Debit card.
Pre Paid Cards ICICI Bank brings to you a complete bouquet of pre-paid
cards providing payment solutions at your fingertips. ICICI Bank pre-paid
cards are a safe & convenient way for associate payments, disbursements,
gifting & small ticket transactions. Pre-paid cards are available on a VISA
platform thus providing accessibility to over 3.5 Lakh merchant
establishments & cash withdrawal from all VISA ATMs in India.
FOREX SERVICES:
Foreign Currencies
Mobile Banking
Bank on the move with ICICI Bank Mobile Banking. With ICICI Bank,
Banking is no longer what it used to be. ICICI Bank offers the Mobile
Banking facility to all its Bank, Credit Card, Demat and Loan customers.
ICICI Bank Mobile Banking can be divided into two categories of
facilities:
Alert facility: The ICICI Bank Mobile Banking Alert facility informs you
promptly of the significant transactions in your accounts. It keeps you
updated wherever you go.
Request facility: ICICI Bank Mobile Banking Request facility enables you
to ask for your account information.
Self Phone Banking (IVR) access Mechanisms are as follows: For Deposits
--The customer would need to key-in his ATM/Debit Card Number and its
corresponding ATM PIN. For Credit Cards -The customer would need to
key-in his 16 digit Card Number and its corresponding ATM PIN.
For Demat Account Holders -The customer would need to key-in his 14
Digit Demat Account Number and its TPIN. For Bond Account Holders
-The customer would need to key in his Bonds holder Number only. Some
of the services offered are listed below
Banks Functionalities:
Account Balance
Mini Statement
Internet Userid
Card Functionalities:
Outstanding Balance
Demat Functionalities:
ISIN query
Holding statement
Transaction History
Bonds Functionalities:
Information on Redemption
Information on Interest
Others:
Lost/Replacement card
Standing Instructions
ATM
ICICI Bank's 24 Hour ATM network is one of the largest and most
widespread ATM Network in India. Our ATMs are located in commercial
areas, residential localities, major petrol pumps, airports, near railway
stations and other places which are conveniently accessible to our
customers. ICICI Bank ATMs features user-friendly graphic screens with
easy to follow instructions. We have introduced ATMs which interact with
customers in their local language for increased convenience.
DEMATERLIZATION
Introduction
Dematerialisation?
Depository
Depository Participant
Similar to the brokers who trade on your behalf in and outside the Stock
Exchange; a Depository Participant (DP) is your representative (agent) in
the depository system providing the link between the Company and you
through the Depository. Your Depository Participant will maintain your
securities account balances and intimate to you the status of your holding
from time to time. According to SEBI guidelines, Financial Institutions like
banks, custodians, stockbrokers etc. can become participants in the
depository. A DP is one with whom you need to open an account to deal in
electronic form. While the Depository can be compared to a Bank, DP is
like a branch of your bank with whom you can have an account.
The Depository System functions very much like the banking system. A
bank holds funds in accounts whereas a Depository holds securities in
accounts for its clients. A Bank transfers funds between accounts whereas a
Depository transfers securities between accounts. In both systems, the
transfer of funds or securities happens without the actual handling of funds
or securities. Both the Banks and the Depository are accountable for the
safe keeping of funds and securities respectively.
DEMAT ACCOUNT & ASPECTS
Demat Account:
Demat account allows you to buy, sell and transact shares without the
endless paperwork and delays. It is also safe, secure and convenient.
Just as you have to open an account with a bank if you want to save your
money, make cheque payments etc, you need to open a demat account if
you want to buy or sell stocks. So it is just like a bank account where actual
money is replaced by shares. You have to approach the DPs (remember,
they are like bank branches), to open your demat account.
1. Trading in the shares of the Company is now under the compulsory demat
segment. With SEBI making demat mandatory on most of the traded scrips,
electronic transaction will be the only way everyone will trade.
3. All risks associated with physical certificates such as delays, loss, in transit,
theft, mutilation, bad deliveries, etc. eliminated. Your shares can be kept in the
“Frozen Mode” by your Depository Participant under your specific
instructions.
7. Shares bought or sold are transferred in your name on the very next day of
pay out. In case of physical shares, transfer of ownership takes 30 days or
sometimes even more.
1. Fill demat request form (DRF) (obtained from DP with whom your
depository account is opened).
3. Submit the DRF & share certificate(s) to DP. DP would forward them to
the issuer / their R&T Agent .
6. The pattern of holding in the DRF should match the pattern of holding
on the share certificate & the pattern in which account is opened.
7. Demat requests with name(s) not matching exactly with the name(s)
appearing on the certificates merely on account of initials not being spelt out
fully or put after or prior to the surname, would be processed, provided the
signature(s) of the client(s) on the DRF tallies with the specimen signature(s)
available with the issuer/ their R & T agent.
8. If the signature in the DRF does not match with the signature available
with the issuer/ their R & T agent, the issuer/ their R & T agent may at the time
of demat confirmation, ask for additional documentation (like bank attestation/
notarisation, etc.) to prove that the certificate belongs to the person who
forwarded the DRF.
8.Nomination facility;
Sample Design: - The first step in order to accomplish the task was to draw
a sample. To serve this purpose, the sample technique adapted was
“Random Sampling”. Sample Size for the conduct of survey was taken to
get the details with necessary and reliable information, sanctioning of
working capital overdraft in the absence of security and many more issues
discussed therein.
Also by adopting this procedure it was ensured that the sample drawn
would have the same composition and characteristics of the population.
Types of universe: - The investors/ potential investors were basically
businessmen who are dealing in middle level trading and usually require
cash in hand while transacting in their regular course of business and for
meeting day-to-day requirements.
The schedule was available alternatives for data collection. The other
option was that of interview and questions. The schedule has many features
which added value to its use as a tool for accumulation of the required
information.
The schedule consisted of questions which probed for the preference and
the reasons for certain buying pattern of the respondents. In order to
evaluate the efficiency of the schedule, a pilot survey was carried out. On
the basis of the finding of the pilot survey, necessary alternations were
made in he schedule to make it more effective.
PROCEDURE OF SANCTIONING & OPENING OF
ACCOUNT
Steps involved:
First,
Further,
Further,
SEBI has vide circular dated November 09, 2005 advised that with effect
from January 09, 2006, no charges shall be levied by a depository on DP
and consequently, by a DP on a Beneficiary Owner (BO) when a BO
transfers all the securities lying in his account to another branch of the
same DP or to another DP of the same depository or another depository,
provided the BO Account/s at transferee DP and at transferor DP are one
and the same, i.e. identical in all respects. In case the BO Account at
transferor DP is a joint account, the BO Account at transferee DP should
also be a joint account in the same sequence of ownership.
PAN card
Voter’s ID
Passport
Ration card
Driver’s license
Employee ID card
Bank attestation
IT returns
Rights
1. You can open more than one depository account in the same name
with single DP/ multiple DPs.
2. Give your DP the duly filled account opening form with introduction
documents as may be required.
4. DP would give you Client Id no. (account no.) once your depository
account is opened. This Client Id no. alongwith your DP Id no.forms a unique
combination. Both these nos. should be quoted in all your future
correspondence with DP/NSDL/ Issuing company/their registrar & transfer
(R&T) agent.
6. Your DP would give you a list of deadlines for giving instructions for
various depository activities viz., transfer for effecting sale, purchase,etc.. If
not, check with the DP.
DEMAT SERVICES BY ICICI BANK
DEMAT SERVICES
• Mobile Alerts: Receive SMS alerts for all debits/credits as well as for
any request which cannot be processed.
• Dedicated customer care executives specially trained at our call centre,
to handle all your queries.
• Countrywide network of over 235 branches, you are never far from an
ICICI Bank Demat Services outlet.
Account Opening
You can download the account opening forms from the site and submit
them at our branches offering Demat services. Viewing these files would
need Acrobat Reader installed on your machine. This will use
approximately 5MB of hard disk space. Click here to download Acrobat
Reader.
You can also visit the branches offering Demat service for opening the
Demat account. There is no fee for opening a DP account with ICICI.
However, a nominal fee will be levied towards services, as per our tariff.
You can choose between Standard Rate Card or Frequent Trader Rate Card
as per your trading volume. Or if you wish to hold your Bonds in Demat
form you can choose Bond Rate Card.
Account Opening Form to Open Securities Account
For NRI’s
No approval from the Reserve Bank of India (RBI) is required for opening
a Depository Participant (DP) Account. However, if you do not hold any
shares at the time of opening the account, please enter in the account
opening form as follows:
If you hold shares that were allotted in the primary market (under the
Direct Investment Scheme), please enter in the account opening form as
follows:
1. Repatriability and
2. Mode of investment
Mode of Investment :
4. Investments in derivatives
Deciding Combination :
PINS NRE : For shares acquired earlier under PINS on repatriation basis.
Non-PINS NRE : For shares acquired earlier other than under PINS on
repatriation basis.
Non-PINS NRO : For shares acquired earlier other than under PINS on
non-repatriation basis and also when 'Resident' in India.
Revised Depository Service Charges for residents retail customers and corporates
w.e.f 01/11/2006
NSDL charges are chargeable extra at actuals. Present NSDL Charges are :
Sell - Market and Off- Rs. 6/- per debit instruction (nil for
Market commercial paper & short-term debt
instruments)
Remat Rs.10 for every hundred securities or
part thereof ; or a flat fee of Rs.10
per certificate whichever is higher.
Pledge Creation Rs. 25/- per instruction
Conditions:
The value of shares and charges is calculated as per NSDL formula and rates.
There will be a charge of Rs. 100/- for dishonor of any cheque or unsuccessful
attempt to recover payment through direct debit or ECS. The depository services
are liable to discontinuation if ICICI Bank is unable to recover charges from the
customer for any reason whatsoever. In such cases there will be a charge of Rs.
250/- for resumption of services and the services will be resumed after a minimum
of three working days from the date of receipt of request at Central Processing
Office, Mumbai.
Any service that is not indicated above will be charged separately as per the
rates applicable from time to time.
ICICI Bank reserves the right to revise the tariff structure from time to time,
with notice of 30 days. The notice may be given by ordinary post or by an
advertisement in a national daily.
If the Demat Account is closed during the year, no pro-rata refund of Annual
Service Charge will be made.
There are two options for the recovery of demat service charges:
Customers who have only a depository relationship with ICICI Bank, will be
required to pay an advance fee for each Demat Account, which will adjusted
against service charges.The customer will also undertake to replenish the balance
immediately when it falls below the threshold amount, as specified below :
Standard Frequent/Sub-brokers
Option:2 Customers who have a banking relationship with ICICI Bank will provide
a debit authorization for recovery of charges.
DATA ANALYSIS & INTERPRETATION
Yes
No
90%
Inference: It was found that mostly 72 individuals were aware with the
term market and securities. Whereas 8 of the total 80 respondents are not
aware due to improperly awareness about the fact of trading in securities.
18% 82%
Yes
No
30
Ratio
20 15
10
0
Yes Responses No
Inference: - Out of the total 59, 44 individuals are very well aware with the
trading and dealing in securities with ICICI Bank (ICICI Direct.com) and
are keen to open De-mats accounts with the company. 15 of the total
respondents have said no.
77% Suitable
Fair
Unsuitable
Agent
54%
Other investment
and securities firm
Inference: - It has been significantly noted that the fact regarding trading
how the respondents actually trade in the shares and securities. 24 of the
individuals are involved with ICICI Bank (ICICI Direct.com), 12 of them
are through their one of the other brokers, 6 of them with other investment
and securities and rest 2 with their agent.
21%
Yes
No
79%
Inference: - From the known respondents of 72, it has been inferred that 57
of them are known with the term Dematerialization of the accounts as it is
very important in today’s life for one to deal in the stock market. Rest 15
individuals are quite unaware or less aware and need to be guided them
properly so that they may be to deal systematically in their securities via
ICICI Bank.
Q.7 Have you opened your De-Mat account while trading
with securities?
13, 23%
Yes
No
44, 77%
Inference: - Out of the 57 respondents who are aware with the term of
Dematerialization of the accounts, 44 individuals have already or opened
their accounts with us for their safe, secure and return growing investment
trading. Still 13 of the individuals have not opened their accounts but
positively they will open their accounts.
15%
35% Yes
50% No
later
Inference: - When enquired from 72 respondents that they wish to open the
De-mats accounts with ICICI Bank for themselves or for their near ones
who is interested in trading in securities, 11 individuals agreed to open
their accounts. 36 said later because they have already opened their
accounts. 25 said no as they have open their accounts with one or other
firms dealing in securities.
Q.9 If you haven’t traded in your life, do you wish to learn and
join the world of market securities and investment with risk
free through ICICI Bank (ICICI Direct.com) Money?
17%
Yes
83%
No
Inf
erence: - We asked with the respondents who were unaware with the term
market about if they wish to look forward positively for risk and hassle free
investment and want toget the accurate information which can emerge the
trading power in them via ICICI BANK (ICICI Direct.com), we receive
83% of the total respondents who said yes, whereas 17% preferred no as
this field is not their cup of the tea.
40 34
30
20 16 20 18
10
0
und ) e s
l F B/ CA
ur anc C /RD
a /S
utu FD Ins F/N
S
M k ( In P
In Ba
n In
P
In
6%
Yes
No
94%
e) If a file is declined then an individual cannot logged his same file for the
further 6 months.
SWOT ANALYSIS
Strengths: -
Weaknesses: -
Opportunities: -
Threat: -
bnak of Punjab and by existing ones such as IDBI, HDFC, CITI Bank, SBI.
CONCLUSION
and one must go through for his clear understanding of the topics he/she
our services. What significant was the name of the ICICI upon which
people are now imposing their trust and confident and feeling secure in
Name: - …………………………………………………
Age: - ………………………………………………………
Location:- ………………………………………………………..
Q.1 Are you aware with the term Equity Market and securities?
a) Yes
b) No
a) Yes
b) No
Q.3 If yes, have you heard the name of ICICI BANK (ICICI Direct.com) and
traded with it?
a) Yes
b) No
Q.4 What perspective do you think regarding ICICI BANK, a leading Financial
services organization?
a) ___________________________________________________________
b) ___________________________________________________________
c) ___________________________________________________________
b) Via agent
a) Yes
b) No
Q.7 Have you opened your De-Mat account while trading with securities?
a) Yes
b) No
Q.8 Do you wish to open De-Mat accounts with ICICI BANK Securities which
takes care of your all-financial services to the maximum satisfaction of yours?
a) Yes
b) No
Q.9 If you haven’t traded in your life, do you wish to learn and join the world of
market securities and investment with risk free through ICICI BANK?
a) Yes
b) No
Q.10 Where you preferably invest your money besides Equity Market
a) In Mutual Fund
b) In Insurance
c) In Bank (FD/SB/CA)
d) In PPF/NSC/RDs
Q.11 Do you agree that to beat inflation and sustain in the Indian economy one has
to invest his hardcore money in the high return generating scheme or plan where he
can avail many benefits in a cost of one?
a) Yes
b) No
1.………………………………………………………………………………
2.…………………………………………………………………………….
3……………………………………………………………………………….
4. ……………………………………………………………………………
ICICI BANK
BIBLIOGRAPHY
BOOKS
MAGAZINES:
b) ICICI Brochures
MEDIA: -
REFERENCES
WEBSITES: -
a) www.icicibank.com
b) www.ibef.org
c) www.ciionline.com
d) www.sebi.org