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32563509 Project Report of Oriental Bank of Commerce

32563509 Project Report of Oriental Bank of Commerce

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Published by: sanjayinvestor on Feb 07, 2011
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04/13/2011

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6
AREPORT ON THE
CUSTOMER SATISFACTION
AT
“ORIENTAL BANK OF COMMERCE”
, BHADRAK, ODISHA, PIN-756100
 
A report Submitted in partial fulfillment of the requirement for theAward of the degree of Master of Business AdministrationSubmitted byMr. Chandrakanta PanigrahiMBA (BA), TRI- IVROLL NO- 07UNDER THE GUIDANCE OFProf. Dr. kirti GuptaINSTITUTE OF MANAGEMENT AND ENTREPRENEURSHIP
 
DEVELOPMENTBHARATI VIDYAPEETH UNIVERSITYPUNE
 
6
*2008-2010*
BHARTI VIDYAPEETH UNIVERSITY, PUNE
INSTITUTE OF MANAGEMENT AND ENTREPRENUERSHIP DEVELOPMENT,PAUD ROAD, ERANDWANEPUNE-38CERTIFICATE OF COMPLETION
This is to certify that Mr. Chandrakanta Panigrahi is a bonafide student,
 
Roll No. :-07 of MBA (BA)
 program of the university in this institute for the year 2008-10. As a part of the University curriculum, thestudent has completed the project report titled “CUSTOMER SATISFACTION” at “ORIENTAL BANK OF COMMERECE”.The project report is prepared by the student under the guidance of Dr. Kirti Gupta.(Teacher Guide) Program Co-ordinator DirectoDate:Place:
 
6
 PREFACE
Summer training is a very important part of an MBA (BA) curriculum. It
 provides anoptimistic iconography for ‘Future’ existence through which
students are able to see the realindustrial environment which gives an
opportunity to relate theory with practice.I undertook two months training programme at
Oriental Bank of Commerce
(Bhadrak) andworked on the project
“Customer Satisfaction at OBC
“.
This report is the
knowledgeacquired by me during this period of training.

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