ICT Health Checklists
Lasa Information Systems Team
Preparing an IT strategy, facing up to a key decision, or even just reviewing theway you manage IT day by day, is unlikely to be easy. One of the hardest thingsmay be knowing where to start. The checklists on this website are aimed at gettingyou over that first hurdle - whether you're a Management Committee member, asenior manager, or just someone who works with IT every day and feels they couldbe in better control.
There are three sets of checklists:
Checklist C for computer users Although the checklists look at different areas of responsibility they do hang together as awhole. It would be hard, for example, to meet all the criteria for effective users if the
management and overall management were seriously deficient.There are three levels for each section.
Level 1 contains the elements that every organisation really ought to try to reach, inorder to ensure its basic health.
Level 2 is a realistic target for those who want to make the most effective use of IT.
Level 3 introduces advanced elements which are more likely to be relevant in largerorganisations or where an agency depends heavily on IT and needs to be ahead of thefield. Even then, most agencies will find that they do not need to reach Level 3 onevery item.It would not be surprising for an agency to meet a few of the criteria at Level 2 even before ithas met all the criteria at Level 1. This is just in the nature of things: organisations devoteeffort to different things at different times, and are bound to be ahead in some areas andbehind in others. Finding out which Level 1 criteria are not met, however, may be a useful firststep in setting priorities for the next stage of your IT development.There are similarities here to the approaches taken both by PQASSO and by the Legal AidFranchising Self-Audit Checklist. Agencies already using one of those frameworks may be ableto integrate these checklists into their review procedures. The content, however, has beenwritten entirely independently, and no attempt has been made to relate items or levels to anyother scheme.
Checklist A - for Management Committees and senior managementteams
Level 1 - Basic Level 2 - Advanced Level 3 - Specialist
Aims Your organisation hasclear aims, which canbe related to the wayyou use ICT.Your organisation's goals forthe next year or two arewritten down, with the ICTimplications spelled out.Your organisation has awritten three- or five-yearplan which identifies theICT element in each areaof activityYou periodically considerthe likely impact of futureICT developments, andtheir implications for yourorganisation.ResponsibilitySomebody hasresponsibility for ICTThere is a staff member withclear responsibility for ICT inYou have arrangements to"shadow" your ICT expert,